I love the opmanager mobile application, but it could easy go one better.   I would like one more button available from the mobile app, available from within each device, which I search to.   <edited from original post> "Escalation Actions", > to a  list of Manual Escalation Actions which I have created.

 

For instance we monitor a web farm, via the virtual server name.  When I'm on call, and get a page that "My Web Farm" URL is down, I know that Server01; Server02  could use a reboot to fix the problem, as long as my, otherwise already active  "alarms" do not indicate the outage of another dependency, which of course I check first.  This is why it is not desirable to me, to make this an automated Action.   Lets assume, I've made the decision that what needs to be done, is my Server01 is at fault, and rebooting will fix it.  

 

So I would like to search for "Server01", select "Escalation Actions", and there I would expect to see some preconfigured "Run a Command, or, special notification rules", that I could select to "Run Now".   Maybe for a particular Escalation Rule, I might have a text message configured for a team member who is closer to the problem to respond.  Anyhow you get the idea.

 

That would make life sweet for us :-)  Thank you in advance.

 

Typical Escalation Actions:

-restart a service

-Reboot Server

-Notify Application Primary Technician

-Notify Secondary Support

 

... It would be great if Opmanager (full app), kept a record of the "Escalation Actions" taken.  But it is important these are "manual" and not automated.  With the modbile app, I could see it being very useful to at least offer the options I listed.  If I couldn't fix it by restarting the service, or rebooting, I could have opmanager move to my 3rd action, which is to get the web server application specialist on the job.