Work log report by technicians for Requests, Problems, CR and Projects
Hi,
we are a small company and in my team we all work on everything, depending on what's happening: Requests, Problems, CR and Projects.Work logs are mandatory.
I would like to have a report to pull up all work logs by technician in a certain date range.
I need metrics about time spent in different areas.
Timespent Report by technician is perfect in structure, but unfortunately it shows only work logs about requests.
We are running ServiceDesk Plus 9.0 Enterprise edition.
Can you please help me?
Tahnks in advantage,
Gianluca