Asset scanning improvement
Would it ever be likely you would change the way the asset scan works from being agent based to being service based for windows machines? We find the deployment of the agent is not always great via GPO, likewise the scan at boot up does not always report back to the helpdesk in a timely manner. We have created a logon script than forces the manual scan and then copies the xml file back to the helpdesk. We then have to import these xml files manually. Tis is the only way we can guarantee that we have
Getting 500 error on on website port 8080.
I spoke to someone yesterday and they helped me get my old trial installation working, but today I'm getting a 500 error on the web interface. When I use teh desktop icon to start it, I can't login. It tells me the user name or password is wrong but I have not changed it from the default yet.
Assign Incident to User Group
Is there a way to assign Incidents to Users Group that has been created? If not what is the best way to assign a single incident to multiple people to measure the impact without opening several incidents? Does a problem need to be created?
How can I update Service Desk Plus-MSP from version 7.6 to the newer version?
Hello, I am currently running Service Desk Plus - MSP version 7.6 build 7606 and I am also using MySQL. When trying to update Service Desk Plus - MSP to version 8 the update failed. I tried to get the version 8 and install it fresh, but when I did there was no option to use MySQL. Is there any way I can update to the newer versions without losing the ability to use MySQL? Thanks for the help.
SDP agent vs DesktopCentral Agent?
Hi there, I have both ServiceDesk Plus and DesktopCentral deployed on my network. ServiceDesk Plus has a 750 node capacity, with 420 in use, where-as Desktop Central has 500 capacity, with 320 in use. What's the difference between the two agents supplied with SDP and DesktopCentral? At some point in the near future, I will have more active nodes within SDP. Can the two agents be installed onto the same machine, but only have the SDP reporting in?
No Targets Available
I just setup my Desktop Central and have it working fine. I'm in the process of using the patch manager and for some reason on 1 Windows 7 machine, when I deploy patches, I get a "No targets available" message on the config screen. Anyone have any ideas? Same setup as all my other machines and same make/model laptop as several others that are working fine.
Unable to Create Package from Template
Hi, I want to create a package for Adobe Flash Player ActiveX, but after clicking on 'Create Package', it seems to be 'In Progress' for a long period of time. Does it usually take very long to create a package?
Announcement Text does not display
Desktop Central Build No. 90023 The announcement pushed to remote and local locations displayed the Annoucement Title correctly but with a blank message. There is no formatting in the text of the message. Upon <clicking & dragging> within the textbox, The text appeared in inverse and displayed correctly after 'un'-highlighting the text. Also, upon a remote login, as the screen refreshed itself, the text displayed. This occurred for both Windows 7 and Windows XP machines. All have java 7 update 55.
Import Contracts from Excel
This has been asked before but there have been no answers. In CONTRACTS there appears to be a way to import Contracts from Excel because there is a button ("Import from XLS") and a start of the "wizard" but no where is there a template of what the headers should look like. Please provide a template that we can use. -Les
Default domain at login DC9
Version 90023 I have AD integrated my staff/users, now how do I set the authentication to defaul to my domain name at the login screen to my domain? I've seen references that if I only have users from my domain (as in, all users in Admin - Users are "Authentication type" set to my domain) then the default will be that domain, but that means I would need to remove the admin user - is this safe to do and/or will that work? Thanks! This is a minor nuisance at best! Jesse A. Adams
Custom "completed" status is treated as closed status
Hi, We are using SDP 9012, We have implemented some custom "resolved" status types. Problem is that the system treats them like a "closed" status instead of the resolved. Which means the requester never get an email saying the call has been resolved (instead they get "your call has been closed"), Calls arn't automatically converting to closed status after 3 days (mainly because they are seen as already closed). How can we change custom "Completed" status types so that they don't default as closed?
unknown user
Hello; I've imported users from Active Directory. Most users can submit requests. Although some userscan logon to SDP successfully, they cannot add requests to the system. ServiceDesk Plus display "unknown user". I queried the DB, yes the user is listed there. The user is listed also under Requesters field. I deleted the user and re-imported from Active Directory, nothing changed. The user(s) can logon to the system but the system doesn't let these users' add request and display "unknown user" error.
Agent Installation Failed
Hi, I downloaded an DC Agent for my PC, but it is not being reflected in the Admin>Customers>Remote Offices tab. Are there any further steps I should take to finish the Agent installation? As of now, I have downloaded the Agent by pressing the green arrow, and run the file inside it.
Double User Problem!
Hello; Nowadays we are trying to implement SDP. Our SDP imports users (thousands) from AD regularly. All users are imported to SDP as requesters. Let's suppose that user's name is "John Brown". The user logon to SDP by using his AD credentials like that john.brown and opening a ticket. When the user opens a ticket, SDP creates a new user which is named as john.brown. The ticked created is shown like new user created it. This is completely wrong and a big problem. Because we have existing rules, definitions,
Support Team Email Notifications
Hello; I've a problem with email notifications. We have several support teams and each team has several team members. Depending on the users' site information, we collects requests in different pools which are dedicated to support groups. For Example Site A >>> Team1 Site B>>> Team2 Site C >>> Team3 When a user from Site A submit a request, a notification mail must be sent to Team1 members (not to all technicians). How can I accomplish that? Regards Tirelibirefe
How to monitor Active Connection Count of device run Linux server.
Hi everyone ! I used opManager was monitor devices in company .I has device run Linux server with service nginx. I want to monitor Active Connection Count of device run Linux server this . So, Can you help me . Thanks :)
Is there a way to export category/subcategory/item list
I see that we can import a csv file but is there a way to export the category-subcategory-item list so we have this documented outside of SDP? Running SDP 8007
Email Commands parsing
Hi all, I've been playing about with the email commands parsing and the stuff that it does and I have a query. I have the ability to forward a mail to an account that retrieves the email and will parse the subject and pop it on as a request. Which is great. It looks at the subject and removes the tag I pop in and removes the tags needed in the email subject so it obviously has the ability to identify this and remove them. I then enter information into the email for the group and other information
VMWare Server Stats not showing after roll back to 10.2
We recently rolled back to 10.2 after an issue upgrading to 11.2 . The last outstanding issue I am unable to resolve is our VMWare servers are no longer statistical data for anything. It does show availability and does show all Inventory details. Also when trying to rediscover the device it display "Error!" Is there a fix for this? Please let me know what additional information you need. VMWare versions 5.1.0 and 5.5
Send mail with site mail-address plz!
Hello everyone, I am running a service desk with multiply email addresses one for every site, I notice that ME SD+ didn't support having multiply email fetching addresses so I made all the other email addresses forward the mail to the one I use for ME. Now I notice a problem that is that ME SD+ only seems to answer with the mail-address defined in the fetchmail settings and this have become a big issues for us due to our customers may only allow some addresses to pass throw there firewalls. So I
"Hardware health" monitoring is unreliable
I have a Cisco 2821 router, which is reporting a fan failure on Fan #1. OpManager is showing all fans as healthy. The router is reporting this: 149397: Jun 6 09:38:01.041 EDT: %ENVMON-3-FAN_FAILED: Fan 1 not rotating Obviously I can't trust OpManager to report hardware health and I'm going to need to manually check all my equipment now. This is the page for that router:
ManageEngine Desktop Central : June 2014 - Patch Tuesday support - status update
Hi Folks, New Security Bulletins : MS14-030 - Vulnerability in Remote Desktop Could Allow Tampering (2969259) - Supported. MS14-031 - Vulnerability in TCP Protocol Could Allow Denial of Service (2962478) - Supported. MS14-032 - Vulnerability in Microsoft Lync Server Could Allow Information Disclosure (2969258) - Supported. MS14-033 - Vulnerability in Microsoft XML Core Services Could Allow Information Disclosure (2966061) - Supported. MS14-034 - Vulnerability in Microsoft Word Could Allow Remote
Installing on Linux via Command Line problem
I am trying to install ServiceDesk Plus via the command line and it seems to crash with no error message. This is what happens: Does anyone have an idea what I'm doing wrong?
Add OWNER column to all grid views
I work with many telecommuters whose machines often do not reside on the network. Therefore, 'Logged in User' is often blank, and doesn't show me who owns that Laptop. To give me better access to that info, I populate the owner information for each managed PC. However, the Owner column is not availible in all areas of DesktopCentral. For instance, Owner is not a available column under Inventory and Configurations.
Change incident status automatically
Hello to all, we would like to know if it's possible to change incident status automatically after receiving a response from requester. Thanks in advance SDP 9 Build 9010
Device not monitored
Hi all, I have just recently installed OpManager 11 (previosuly I had a working OpManager v9, but I did a complete new install without migration). I want to monitor a remote AIX computer over which I have little control. I can use SSH to connect the that server, so I configured OpManager to use CLI monitoring. As soon as I start OpManager, it seems to correctly fetch the values for disk utilization, memory utilization and cpu utilization, but shortly after I get a red warning in the summary page
Schedule unavailability by time
Is there a way to schedule a Technician as unavailable based on the time of day? We have a contract with a client that requires a technician on site daily from 8AM until noon. I'd like to reflect in the schedule that the technician assigned for that day is at the clients during that time. The only option I find for scheduling requires a full day. This is only for 4 hours a day. We also schedule technicians to go to clients days ahead of time for an hour or two and I'd like this to be able to be reflected
Mail on certain actions
Hello how do I user "Alert the following technician(s) by e-mail when a new request is created" but I want it to be Support group / Site based so when a email arrive to site Y technicians to site Y is alerted etc.
SQL to show requestor + Technician conversation in reports
hello any idea how I can see the conversations between a requestor and a technician in a case as a report? Do we have a sql for this?
Feature Request - Copy Users
Feature Request The ability to create a new user based on an existing one. 90%+ of the users we create are copies of existing users. Being able to copy a profile and change the name/email address/etc would be largely beneficial. Michael L
copy user
Hello, i know about the template ... but often we use the 'copy' command in AD to create a user based on another .. is it possible in ADManager ? thank you Olivier
Copy an existing user
When staff leave and move, often in AD we just copy the person who has left. Can you do that in AdManage or can you only create from templates?
new user copy
Copy user Baronne Mouton
Copy User Account/ Copy Groups
Hi I am looking for the ability to copy user accounts, in the similar manner which can be done in AD, but i could not find that option. Also the ability to copy groups and paste them. There are users who belong to many groups and its a TASK adding them individually. We are trialing this product and the mentioned features are very important for us Thanks
Problem URL monitor
Hi. We're receiving alarms indicating that the URL is down because the host is unreachable. the error i receive is: 404: The server has not found anything matching the Request-URI. : However, when entering the URL in a browser, i'm able to connect to the site and i can even click on the URL link in OpManager and open the site. What is the cause of this error? Any solution?
Off-boarding process?
Hi, I am trying to "script" the off boarding. We need to disable accounts, reset passwords, move the accounts to a specific OU then purge all group memberships. I have poked around but couldn't really figure out how to do that, any help? Thanks!
ADManager Plus rolls out Build 6220 !!!
Version 6.2 Build 6220 (11/June/ 2014) Please find below the fixes and enhancements included in this build, New Features: Copy User: This feature allows you to copy the attributes/settings of any user account in your Active Directory and use the copied values to create a new: User account User creation template The advantage of this feature is, instead of copying a user account entirely, this feature also allows you to pick and choose only specific attributes like User Account Control (UAC) attributes,
forced enrollment
Hi, We want to force the ADSelfService Plus enrollment using the script. Everything works fine but as users finish their registration, the end window can not be closed and stays on top of the desktop. Is there a way to solve this besides a keyboard combination?
Exchange Reporter Plus 4.7 Build 4730 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.7 Build 4730. The latest release comes with a service pack for existing customers to upgrade and get all the features, enhancements and fixes of its previous versions. Enhancements: Traffic reports performance enhanced Exchange 2013 SP1 support added for traffic reports Bug Fixes: Issue in scheduling data gathering task due to difference in time between server
Space in display name?
Anyone know how I add a space between attributes in namingAttributes. Tried just typing a space but it still put the name like fredbloggs and I want it to look like fred bloggs Thanks
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