Specify OU for dashboards
Can you specify OU for the dashboard, so it dosent check to entire directory and finds service accounts and disabled accounts?
Asset Movement
Hi Support, I hope you can include Asset Movement feature in ServiceDesk Plus where in technicians can manually add history in the asset. ex. Asset has been moved to site A. Also, if bulk asset movement can be done through servicedesk plus for scenarios when an end user resigned all assets associated to him can be bulked associated to the new end-user. Looking forward for this feature to be released. Thanks, Ella
Find out who created user account?
Does AD Manager have something built in that will allow us to generate a newly created user report and identify who created the new users? We are trying to audit who is creating accounts in AD and address inconsistencies when possible.
HyperV monitoring SNMP or WMI
Hi, We recently install OpManager. Please someone explain if necessary to enable SNMP and WMI in Hyper V host and virtual server for monitoring or only WMI with OpManager necessary. thank you regards, George
How to get a report where i can see all size of my databases from all my sql servers?
Hi, i am trying to get a report from opmanager where i can see all size of my databases but i can´t. Any ideas? Thanks. Update: I am using OpManager 9.0 Essential, version 9101
running a powershell script from custom attributes
we run a hybrid system with O365. In order for new O365 users to be included in our global address book where we run exchange 2010 server, we have to run a powershell command to enable-remotemailbox -remoteroutingaddress, like so: Enable-RemoteMailbox %userName% -RemoteRoutingAddress %userName%@domain.mail.onmicrosoft.com we have this in the custom scripts run box. powershell.exe -noexit c:scriptsenablemail.ps1 we have added the appropriate snapins and connections to the standard PS profile the
PO Associated Assets are Missing
Hello, When I go into any PO, and click the Actions -> Associated Assets link the page is essentially blank: This was working up until about 2 weeks ago. It seems to have broken for another technician, and now it is not working for me as well. I have tried to view the associated assets with multiple computers and with different browsers (Firefox, Internet Explorer, Google Chrome). We are using version 9.0 Build 9011 Thanks!
503: service unavailable
Hi all! After windows server (with OpManager) reboot we have 503 error - http://joxi.ru/gmLDUxjKTJAzVSHmRYE WTF ? http://odarchuk.com
SAML Integration with Service Plus On-Demand
Hello ServiceDesk, I have some questions regarding your documentation here. 1. Your documentation does not have a clear pre-requisite area, which outlines the need for IIS, in fact, as a new user reading the documentation, it is not even mentioned until you look into the PDF for installing AD FS 2.0. You also do not discuss the possible need for a certificate from a central authority, which brings me to my next question. 2. Do you need a certificate from a centrally assigned authority? Or can it
FTP and web url check
Does opmanager 11 essentials support global FTP and global WEB URLS checking/monitoring? Can we monitor ftp://mydomain.net ? Please elaborate. Thanks in advance. Regards, Pranav
Netflow on Cisco Wireless LAN Controller 2504 with Cisco AVC Feature
HI, I would like to know if Netflow Analyzer 9900 which now supports Cisco AVC will be able to process flows from Cisco Wireless LAN Controller 2504 which uses Cisco AVC feature. Thanks and Regards Thierry
Unable to login
Hi, I have installed Opmanager v11.3. Was able to successfully install it with default configuration and Postgresql. The login page appears when I use http://localhost. But as I input the default username and password the page hangs there and gets blank. The top of page shows License Activation and hangs there till eternity. Could someone please help tell why this is happening and what is solution for this?
ServiceDesk Plus - MSP Build 8210 Released
Dear User(s), We are pleased to announce the release of ServiceDesk Plus - MSP Build 8210 Issues Fixed MSPSDP-6533: Description field for 'Support Group Description' is missing if CMDB is not enabled MSPSDP-6606: If pre-defined CI Types like 'account', 'people' are edited, their additional fields are not displayed MSPSDP-6900: Issues in backup and restore MSPSDP-6926: Requesters are created under MSP account when importing requesters through CSV for a new account MSPSDP-6946: When creating a new
Purchase Module: Volume Licenses
Need to know if there are any plans on improving the way the purchase module handles volume licenses: Example of Current Behavior: *Need to purchase 100 licenses of Office Pro 2013 *Create PO for type Software; QTY=100; Price/License = $xxx.xx; Grand Total = $xxxxx.xx *Receive Items: CREATES 100 separate entries using the same volume key This is a problem because it creates far too much clutter on screen. How it Should Behave: *Need to purchase 100 licenses of Office Pro 2013 *Create PO for
EventLog Analyzer API
Hello, is there any Application Programming Interface (such as REST) provided by the ELA solution? If so, is there any documentation about them? Thanks in advance. -- Francesco
Load balancing ADManager Plus and ADSelfService Plus
Hello, in order to provide highly available solution, we would like to setup both ADManager Plus and ADSelfService Plus with F5 Big-IP load balancer. Assuming each product is installed on each server and a Virtual IP set with session stickiness, what else would be needed ? Thanks in advance, Patrice Mariet
Customize enrollment email
Hi, I need to edit my enrollment email notification and am unable to find where to do this. I did it prior to the latest upgrade, but for the life of me, can no longer find the text I need to edit. Following the enrollment notification directions here (http://www.manageengine.com/products/self-service-password/help/admin-guide/index.html) did not help. A second issue is that new users can now change their passwords without enrolling first, and I have the option checked to force enrollment.
Cannot exit Multi-Factor Authentication Security Password questions screen
Hi, When I browse to Multi-factor Authentication > Question Settings > Edit Questions ... the screen pops up and shows the list administrator defined questions. However, I cannot close this screen once it has popped up. Even if I make a change to one of the questions and click save, I still cannot close the screen. Product name: ADSelfService Plus Product version: 5.1 Build no: 5106 I have tried with multiple browsers and on different machines. Please advise.
PowerShell Script to monitor strings in Log file
Hello, I have written a script to monitor certain strings in a Log file. The script works fine on the server itself but not via opmanager. Please help. param ( [Parameter(Position=1)] [DateTime]$StartDate = (Get-Date -Hour 0 -Minute 0 -Second 0 -Millisecond 0), [Parameter(Position=2)] [DateTime]$EndDate = (Get-Date -Hour 23 -Minute 59 -Second 59 -Millisecond 999), [Parameter(Position=3)] $FilePath = "c:\qp_data.log", [Parameter(Position=4)] $Strings = @("Getting",
validating and check the integrity of a LOG archive - how to
Hi, I need an info: I've copied an event log archive generated by eventlog analyzer, then I've uploaded it into it again, but how can I know if the archive has been corrupted/modified by someone? I though that encrypting the archive meant that with the log archive is generated another file with a kind of "hash" code or something similar, so when uploading it into another event log analyzer I could have known if the archive has been corrupted or modified by someone. Am I right? How can I verify the
Design your own purchase template
I think it would be help, if you can design the purchase template and process. Patrick
Business Rules for 9016
Hello, Do business rules over ride templates? ex. We have templates that got to certain groups in different Support Roles. If I were to setup a business rule in the site to make all tickets originating from the site to go to that site support group would it overwrite the template if it was used to send the ticket to a different support group. I hope this makes sense.
AD360 build 4011 released!
Hello Everybody! We are glad to announce the latest release of AD360 – build 4011. The latest build features an ‘Apps Pane’ to instantly access all the ManageEngine ADSolutions products and SSO via NTLM for enhanced security. Feature: AD360 now supports Single Sign-on using NTLM authentication protocol for enhanced security Introducing Apps Pane - now instantly access all the ManageEngine ADSolutions products from the same browser tab. Admins and help desk technicians in AD Management component
How do I determine the offending application that won't download
Hello, I believe my web filter is preventing me from downloading some updates. Is there a way I can tell which application is being blocked? I'm getting the "Draft - Download Failed" error." Any help is greatly appreciated.
Some basic options have disappeared from the control panel.
Hi, Since we have installed DesktopCentral MSP v. 9.0.0 with Build No.:90043, we realized that some options have disappeared from the control panel. First, logging with the customer admin user, there are no button to remove computers from the list. This option only appears with the admin user. Also, there aren't option to create dynamic groups neither the option to create a new configuration. Are there any patch to solve this or which solution? Thanks!!!
Business rules at closed change rather than stage
I'm not sure why we can implement business ruled but they can only be verified when the change is about to be completed as opposed to the stage those specific rules are in, this is a nusiance for someone who has to go back to the stage in question and go through the entire change to complete again. Besides the stage who never have been approved if that specific business rule was not met.
SD Roles question
Hello, We have a need for *all* of our requesters, which are synchronized with Active Directory, to have view access to the Change Management. I created a custom role to grant that permission, but I only see to grant it manually. I had hoped I could modify the SDGuest role to accomplish the same result, but it appears to be read-only. 1. Is it possible to somehow modify the SDGuest role, so that when a user is created in SD+, they automatically receive the ability to view items in the change management
We’re ending support for Internet Explorer 8
The Internet, browsers, devices and apps all evolve and ServiceDesk Plus is no exception.As ServiceDesk Plus On-Demand evolves with the new UI release in the next few weeks, we have decided to discontinue support for Internet Explorer 8. In order that we continue focusing on offering a modern user experience for our customers, it is imperative that we move on to support newer technologies that legacy browsers do not support. With the GA of the new UI within the next few weeks, we will stop fixing
set multiple home page in desktopcentral
Hi, I want to set multiple home page for my users in domain with IE, Chrome and firefox. Could you please tell me how can I do it? Best regards,
Computers are all selected by Default in Tools>Remote Shutdown
We use the Restart Now feature to restart specific PCs. Recently, all the PCs in our system are automatically checked when opening the Remote Shutdown windows. Happens in all browsers (IE, FF and Chrome). This selection crosses pages and it appears ALL PCS are selected. Is this some admin setting somewhere that we changed and can change back? We need the default action to be UNSELECTED. See example screenshot in attachment. Mike Mike Gerst
Hardware Inventory
Hello Sir/Madam, while fetching the inventory details we are not able to get the Monitor serial number Details. we can fetch some of the details like monitor size & model but not the Serial Number. Kindly suggest the solution. Thanks, Govind Biradar
SDP 9.1 Searching in Solutions doesn't work as intended
Hello guys, When i use the Search function in the Solutions module, the results doesn't live up to what it used to do... Only 1 example: I have 2 articles about WIFI, in both articles is the keyword "WIFI" used. Yet i only get 1 article when i use a search on "WIFI", not both articles as it should be. It used to work ok. How can ik resolve this guys? I am using build 9001. With regards, Sven
Cannot sending message to reply from requester
Dear Admin, Can you help me to fixed it.. Why I can't sending message to reply from our requester.. It usually get alert "Sending notification failed".. and what supposed I do to fix that? Need your kindly guidance.. Thank you Dini
ADSelfService Plus 5.1 Build 5108
Hello Everyone! We are glad to announce that the latest release of ADSelfService Plus – build 5108 - can be integrated with ADManager Plus. The integration will enable you to take control of users’ self-service actions through the Self-Service Approval Workflow feature. Feature: ADSelfService Plus integration with ADManager Plus now enables you to take control of users’ self-service actions with the new Self-Service Approval Workflow feature. Enhancements: Password Expired users can now change their
Summary report on Archived Requests
Hello, I need to be able to run a summary report on archived requests to be able to show the number or requests raised by group each month (this can be done for normal requests but I am unsure how to do this for the archived requests). I also need to be able to run this for requests completed per month in the archived requests.
ADManager Plus Build 6230 Released !!!
Hi, We are glad to announce the release of ADManager Plus Build 6230. Please find below the fixes and enhancements included in this build, New Features: Office 365 Reports:You can now obtain vital details about all the users, groups and licenses of your Office 365 environment using the following new reports: All Users: This report gives you the list of all the users in your Office 365 setup. License Details: License-specific information such as the list of all licenses, the corresponding number of
Chrome certificate error
Hi, We use https protocol for ServiceDesk+ IE works ok. but Chrome display everytime annoying message. Is it possible to create sertificate with "more secure algorithm"? The site's security certificate is signed using a weak signature algorithm! You attempted to reach helpdesk, but the server presented a certificate signed using a weak signature algorithm. This means that the security credentials the server presented could have been forged, and the server may not be the server you expected (you may
Licence agreements modify Manafacture
Sometimes we need to change the manafacture in Maintenance agreements, but we are unable to modify the field. We have to delete the agreement and recreate it. the administrator has to recreate it, is there any way you can give us access to modify it, sometimes there are many attachments associated to the licence.
WiFi adapter MAC?
Is there a way to have the Asset Discovery pick up the MAC address of a WiFi NIC? It seems to be picking up the normal NIC just fine and logging the MAC address.
Default system account supportcenter would have been corrupted
Hi, v7932. I often get these messages in journal : Problem occured while fetching the from address for the notification to be sent. Default system account SupportCenter would have been corrupted. Could you please explain it ? JFR
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