Business Rules for 9016
Hello,
Do business rules over ride templates?
ex. We have templates that got to certain groups in different Support Roles. If I were to setup a business rule in the site to make all tickets originating from the site to go to that site support group would it overwrite the template if it was used to send the ticket to a different support group.
I hope this makes sense.
Do business rules over ride templates?
ex. We have templates that got to certain groups in different Support Roles. If I were to setup a business rule in the site to make all tickets originating from the site to go to that site support group would it overwrite the template if it was used to send the ticket to a different support group.
I hope this makes sense.