Issues Fixed

• MSPSDP-6533: Description field for 'Support Group Description' is missing if CMDB is not enabled
• MSPSDP-6606: If pre-defined CI Types like 'account', 'people' are edited, their additional fields are not displayed
• MSPSDP-6900: Issues in backup and restore
• MSPSDP-6926: Requesters are created under MSP account when importing requesters through CSV for a new account
• MSPSDP-6946: When creating a new business rule, if the 'E-mail Template' is changed, templates for existing business rules are also changed
• MSPSDP-6948: When editing a requester, 'Cost per hour' field is not updated
• MSPSDP-6953: When changing an MSP Requester to a technician, if 'Groups' are associated, error occurs
• MSPSDP-6961: Custom request filters do not work with boolean criteria
• MSPSDP-6968: Disabling Worklog start and end time auto-populate is not working in resolution page
• MSPSDP-6974: Error editing Support groups in some cases

Enhancements Made

• MSPSDP-2271: Capture SLA Escalation in History tab
• MSPSDP-2510: VIP requesters:
  • Ability to mark a requester as a VIP User
  • Technicians can prioritize a request with different SLA and business rule for a VIP User
  • Reports can be generated for VIP User requests
• MSPSDP-6949: Technician with 'View All Requests' role can see the requests dashboard

You can download the product from the following page:http://www.manageengine.com/products/service-desk-msp/download.html

Our existing users can upgrade to the latest version by using the service pack and instructions posted on this page:http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html

Instructions for applying the hot-fix are also available on the same page. 

For any assistance, please contact our technical support team at sdpmsp(at)manageengine.com

Thanks

Santhosh

ManageEngine ServiceDesk Plus MSP Team