ServiceDesk Plus - MSP Build 8210 Released

ServiceDesk Plus - MSP Build 8210 Released

Dear User(s),

We are pleased to announce the release of ServiceDesk Plus - MSP Build 8210

Issues Fixed

  • MSPSDP-6533: Description field for 'Support Group Description' is missing if CMDB is not enabled
  • MSPSDP-6606: If pre-defined CI Types like 'account', 'people' are edited, their additional fields are not displayed
  • MSPSDP-6900: Issues in backup and restore
  • MSPSDP-6926: Requesters are created under MSP account when importing requesters through CSV for a new account
  • MSPSDP-6946: When creating a new business rule, if the 'E-mail Template' is changed, templates for existing business rules are also changed
  • MSPSDP-6948: When editing a requester, 'Cost per hour' field is not updated
  • MSPSDP-6953: When changing an MSP Requester to a technician, if 'Groups' are associated, error occurs
  • MSPSDP-6961: Custom request filters do not work with boolean criteria
  • MSPSDP-6968: Disabling Worklog start and end time auto-populate is not working in resolution page
  • MSPSDP-6974: Error editing Support groups in some cases

Enhancements Made

  • MSPSDP-2271: Capture SLA Escalation in History tab
  • MSPSDP-2510: VIP requesters:
    • Ability to mark a requester as a VIP User
    • Technicians can prioritize a request with different SLA and business rule for a VIP User
    • Reports can be generated for VIP User requests
  • MSPSDP-6949: Technician with 'View All Requests' role can see the requests dashboard
You can download the product from the following page:

Our existing users can upgrade to the latest version by using the service pack and instructions posted on this page:

Instructions for applying the hot-fix are also available on the same page. 

For any assistance, please contact our technical support team at sdpmsp(at)


ManageEngine ServiceDesk Plus MSP Team

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