Password Sync Agent install on Domain Controller
Hi I want to make sure for below question. Client connect to Domain Controller A that is not Primary Domain Controller, password replication will take 15 minutes to replication from Domain Controller A to Primary Domain Controller. Which Domain Controller that should install Password Sync Agent in order to make all native password change (e.g.: password change via Ctrl+Alt+Del screen or password reset by admins in ADUC console) from Domain Controller A instantly update to ADselfservice plus server?
remote control- XSS error
While trying to intergrate bomgar with service desk plus , we get the following error which I believe is a java error XSS Vulnerability code detected in URL. Some script tags are detected in the values passed to this screen. This could be a Cross Side Scripting attack. So making this page as unavailable. [ Close ] === The command we try to have service desk plus run is C:\Progra~1\Bomgar\Representative\bomgar.blah.com\bomgar-rep.exe --run-script "action=start_pinned_client_session&search_string
ram speed and type
Hello, Is there a report with ram type and speed? Is There a query that extract me this data? Thank you
Admin users can't get webpage to come up.
SDP will not come up for admin users. Non-admin users the website comes up just fine. We are on version 9 build 9041 (upgraded 4-14-15) using MySQL. MS Updates applied to the server just after midnight on 4-24-15 and the server rebooted. After that is when this issue started. We restored the server to the backup from 4-23-15 (using Veeam to restore the virtual machine itself). The issue was still there (without the Microsoft updates). The server had not been rebooted since updating SDP on
MDM why can't I search "groups & devices" by S/N & IMEI?
It seems strange that under Inventory>Devices I can lookup devices by serial number and IMEI but I cannot do any changes in regards to the profile or group that the device is in. I can scan it, reset passwords etc but not change groups. When I try to find the same device under Manage>Groups & Devices to assign or change a grouping/profile then I do not have the option to search for device by S/N or IMEI (unique identifiers) Why is this? Currently if multiple devices were setup on the same email
Integration between Service Desk Plus & OpManager
Hi, I've the last version of Service Desk Plus and OpManager and i set up to integrate both tools. After set up all configuration, all the CI's that i have in OpManager appears on Service Desk Plus, but when any alarm is generated by OpManager it supposed to create new ticket and it doesn't work. Anyone can help me? Thanks, Alex
How to get Opmanager to pull Hardware details (ram, cpu) and "Service-Tag" from Dell servers.
Hi, Is there a way to get opmanager to find more specific hardware details about servers?(memory, cpu) Such as Service-Tag would also be great to have Opmanager pulling. Even Spiceworks does these things, and that is a freeware... Cheers!
Using API to create incident
I am trying to use API in order to create an incident within On-Demand Service Desk. I have created simple HTML with form element and a submit button. This is the attached file submit_form.txt and it works well. Incident is created with parameters specified in INPUT_DATA element - as it is described in On-Demand WIKI. That simple HTML does not offer returning a proper response to user, so one needs to use JavaScript and XMLHttpRequest. Attached file submit_js.txt is showing the same form, but this
User login
Show all times a user logged in. Trying to track a hacker. John Strongosky
Oracle Database password reset
I have setup a couple of oracle targets for the password manager. They seem to setup ok but when I try to change the password I get the error: ServerName.eiu.edu[Oracle Database] - Password does not meet Oracle database complexity requirements. Please try again. Our DBA pulled this from the logs: At 2:03:34 P.M. you got ora-00922 in the audit log for ALTER USER ORA-00922: missing or invalid option I can run the command in SQL Developer ALTER USER test_aballison IDENTIFIED BY "PASSWORD_HERE" and
Projects
I have been searching in projects and settings to see if there is a way for techs to create projects that will only allow certain people to see the project/and or the tasks inside of it. I can't seem to find anywhere to be able to do this.
Service Pack 1 - Upgrade to 90145
Hello! I did the upgrade to 90145 this evening (and said it was successful) but when I go into the web portal, it is telling me that I need to upgrade. When I go to the main screen, it shows that I am still at version 91002. Any ideas? Regards, Charles
need to move 20 PCs to a different OU within AD but having problem any help or tips?
need to move 20 PCs to a different OU within AD but having problem any help or tips? Tried to import using CSV but still it only picks one computer. Pls.. help Thanks, Zebib
Project Worklog Report per Technician
Howdy, I'm looking for a weekly report that I can run on SDP + PGSQL. I looking for a daily breakdown of worklogs per technician so I can see what work has been achieved this week. Accounts and tasks would be a bonus. Thanks Greg.
ADSSP - CPU at 25%
Hi there, ADSSP build 5206 running on server 2008 R2 (64-bit) At the moment, the service works without any issue. My concern is that at the moment, "java.exe *32 " running at a constant 25% CPU. The file located on the folder: C:\ManageEngine\ADSelfService Plus\jre\bin It happen a few times already and we just restarted the service every single time. I'm a bit concern that it might present an issue in the future.
Print a Request
Hey you guys, I wonder how I could print a request or just put it in a .pdf file. In other forum entries in here I read that it must be totally easy with clicking "action" -> "print" but I do not see this button as I open a request. Hope you can help.
After delete, cannot add, shows already deleted
Hi, I click unmange and delete the device (Cisco). I want to add it again, I noticed that the IP of device i was not delted. Okay, i turned off the nflow agent on device restarted the nflow service. Still Cisco IP appears on the selecttion of available device. Reinstall agent. Add Cisco, okay bind the device IP but on the main dashboard, Already deleted ? It also doesnt show onthe add interface and license management. How do I Re-Add the device upon deletion. Many Thanks
How to alert using conditional statements
I want an alert to check every 10 minutes if violation occurs, check again in 5 minutes and if violation is still present then alert by email
Disable remote control acknowledge popup window
Is there a way to disable the Acknowledgement Window when a Technician uses the Agent to work on a system? We frequently work on remote systems after hours ( when there is no one at the remote site to acknowledge the popup ).
ADSelfService Plus migration to another server
Hello I need to migrate ADSelfService Plus to another server and I do not want to lose any configuration option or data (enrolled users, machines, etc). If somebody can help me with this it will be great! Thanks Anton
MS SQL indexing
Hi I have SCP installed with MS SQL as the DB. I have added in some new fields to the requests. How do I get the indexing to incorporate these fields? How do I ensure the indexing is taking place on the whole DB? Where do I configure the automatic indexing? Thanks in advance Graeme
Cursor Jumps to Bottom of Reply Email
We are on version Service Desk 9039. When replying to emails, the cursor jumps to the bottom of the message window and my techs have to scroll to the top of the message to write their reply, is there a way to make it open at the top of the message?
Filtering users
I'm currently doing an eval of ADSSPlus and I'm curious about how best to limit the users who can have access to this. In some cases, we have generic accounts in our domains, mixed in to the same OUs and Groups as regular staff and students. I would like to be able to exclude these generic accounts from being able to log in, register and reset passwords (and ultimately use up licenses) within AD Self Service. How can I best accomplish this within the application? Is there a way to select a group,
How best to handle assets in for repair and refurb replacements?
Hey all, I recently had an Apple Thunderbolt display fail. I placed the asset in the status "In Repair" and took it to Apple who replaced it. When I brought it back to the office, I tried to determine the best way to update the asset's information but didn't see a very clear way. I settled for changing the serial number and asset tag fields. I thought that this would be noted in the history but it wasn't. Question 1: Is there a better way to handle this situation? Question
How to configure three completely separate groups using SDP
Hi, We are running ServiceDesk Plus for our support team. Everything is great! Now, however, there are two other groups in the organization that would like to use the product for their own purposes. So, for example, we do level three support for customers. Our internal IT group would like to track their internal requests in SDP as well. Then, our development support team would like to track their requests as well. I know I can set up separate sites for each team, and then define SiteAdmin roles to
Scheduled Reports - Emailed URL Error, and Scheduled Report Request
When I emailed a report, which was stored on server, with URL sent in email, the link in the email is pointing to the wrong port. Desktop Central is installed to port 8383 the link is specifying 8020, which results in a "This page can't be displayed. Custom Report Request: I've been asked to produce a scheduled patch report "for servers" , to replace the report we currently email to the server support group, from WSUS. Also I'd like to email just "desktops" patch status, to the desktop support
Why grey icon on PC?
We have DC 90135 Some computers appeared as grey icon without possibility to manage it. What does it mean? PC reported Last contact time is fresh Agent installed - last version Dmitry
RDP Screen Size + 2 factor
Hello We are evaluating PMP as a possible replacement for our current PIM solution and in general it is an interesting product. A couple of questions: 1. Do you have any solution for the limited screen size of browser RDP sessions? It is probably properJavaRDP in the back, so in that case it should be possible. Or do you have a conf-file somewhere where we could set it manually? IMO it is a fairly small development task, but it has a huge impact on usability. 2. Could we get a separate email field
IE 11 Problems
Hi, We have been having some problem with users that are using Windows 8.1 with Internet explorer 11 when inserting solution or canned response, always result in empty document in editor. Is this known issue and if so will there be a possible fix available any time in the near future ? Reproduce 1. Open request 2. Click on reply 3. select "Insert canned response" and select a response This result in the editor getting an empty value(nothing) and my guess is that this is a JavaScript issue :) Best
change the requester
is it possible to change the requester of a ticket? i want to change the person who requested the ticket background of my question: if an user sends a request to my personal email i want to forward it service desk. afterward i want to change the requester to the person which initial wrote the request-mail.
VNC Viewer
Is there a simple guide when installing VNC? Does the VNC work with a third party solution like Real VNC or Ultra VNC? I have been working with Real VNC recently and have this setup for connecting outwith the LAN. Is this something which is also possible with Service desk or would I be best looking elsewhere for a remote solution when dealing with remote clients? I have been looking at Teamviewer and LogmeIn but thought if Manage Engine provided an all in one solution then there would be no point
My local language is not suported, but...is easy to transate by myself?
Hi from the sunny spain to anybody out there! Evaluating SupportCenterPlus I'm in a doubt about internalization options. I've seen spanish is one of the supported languages, but here we speak another local language similar to "catalan". I was wondering about the possibility to translate by myself language support files so I'll be able to get this language ONLY for customer portal. Just as an example, other internationalized software provide language suport files (in .po format or similar) so you
Show AD computer description on the Scope of Management Screen
Is there a way or can you add the ability to see the active directory computer description on the Scope Of Management screen? This would be very helpful when we are looking at computers that fail to install the agent or new agents as they are released. Manually entering Notes or Owner on 1,300 computer is just not acceptable when we already have that information in the AD description. Andy
SDP - requester with multiple email address
Hi there, As the subject says, how to deal with a requester that has multiple email address? example: he has several alias and also an external email address he uses to communicate. how to "assign" different email addresses to a requester. perhaps we can set a default email address to use, but request generated from the other email address will appear under that user. or perhaps this will have to be a "new feature"?
We are happy that you've found the right solution!
This seems to have appeared since the last update. A little message at the bottom of the screen. It appears even if you've simply added some notes to a request and returned to the request list. How can we turn this off? Thank you.
Favourite Views
I'm not sure if this has been suggested yet but it would be cool if you could switch between your favourite views using tabs within the requests tab or something similar. We have a lot of views and having an two or three buttons/tabs seems a lot more convenient and easier. Thanks, James
Public solution doesn't work in client portal
Hello, We are facing some issues with our client portal. The public solutions are not visible in our client portal after login as a customer (account). What could be the case in this issue? Regards, Richard Baltus
Desktop Central Service Pack
Dear All, I have installed last service pack from ME that is ManageEngine_Desktop_Central_MSP_9_0_SP-0_121.ppm. currently available on site is ManageEngine_Desktop_Central_MSP_9_0_SP-0_145.ppm. I want the interim one i.e. ManageEngine_Desktop_Central_MSP_9_0_SP-0_135.ppm. in case anyone is having the same pls. provide me ASAP. Regards Priyank Sheth
Pushing shortcuts with spaces
In past versions of DC I was able to push shortcuts with spaces in the file name as long as I used " ". Now DC seems to ignore " ". A Chrome shortcut with the path "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --app=https://website I want to point to In the past this has worked an now a shortcut is created with a target of c:\program files and nothing else. Has something changed? Thanks, /Chad
Virtual Device - Unable to change IP Address
Opmanager is picking up the actual physical NIC IP configuration of a VM machine, which is in our DMZ. So in order for me to apply the WMI monitors to this device, I need to put the IP address which I use to get WMI queries to it (through our load balancer). That IP also has a DNS record which coincides with the name I've given the device. So when I try to change the IP, opmanager won't let me save it, it just comes back with the original DMZ address. Any workaround?
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