Hi,
We have been having some problem with users that are using Windows 8.1 with Internet explorer 11
when inserting solution or canned response, always result in empty document in editor.
Is this known issue and if so will there be a possible fix available any time in the near future ?

Reproduce

1. Open request
2. Click on reply
3. select "Insert canned response" and select a response

This result in the editor getting an empty value(nothing) and my guess is that this is a JavaScript issue :)

Best regards,
Valdi Hafdal
URL : http://www.vlink.is

[V-Support for Support Center Plus]
http://www.vlink.is/scp

[V-Technician for Service Desk Plus]
http://www.vlink.is/sdp