Hi,

We are running ServiceDesk Plus for our support team. Everything is great! Now, however, there are two other groups in the organization that would like to use the product for their own purposes. So, for example, we do level three support for customers. Our internal IT group would like to track their internal requests in SDP as well. Then, our development support team would like to track their requests as well. I know I can set up separate sites for each team, and then define SiteAdmin roles to limit their access, but things like Category would be universal, correct? Is there a way to have each team see only their requests, have their own templates, their own categories and their own requesters? Or would we have to have three separate installations of the software?

Thanks for your advice,

Diana