Report to show all timed tasks on all accounts
Hi! How could I make a report/dashboard that would show all automated patch tasks on all accounts in one simple view. Now when we have a lot of customers with automated patch deployment activated it's hard to check progress and scheduled times for each customer. It would be nice if there was single report to show all customers tasks at once.
NetFlow Analyzer Upgrade error from Version9700 to version 9.8 build 9860
Hi, I am getting Upgrading error, while upgrade from v 9.7 build to ver 9.8 build 9860. Netflow Analyzer server crashed, So I am configuring it from the scratch, I wan to Upgrade it to the latest service pack. From the Update Manager. below patch installed successfully NETFLOW_9.6_SP_1.0(NETFLOWPATCH 1.0) - Successfully installed. While upgrading - AdventNet_ManageEngine_NetFlow_Analyzer_9_8_1_SP-1_0.ppm, I am getting the following error as Error While updating files Uninstallation completed.
Netflow Analyzer Reporting
Hi, In Netflow Analyzer when I create one month report, software draw the graph based on hourly average and again calculate 95percentile based on hourly average, in this way 95percentile wont be calculated accurately, Other netflow software such as PRTG, have the option to generate report for any period of time with another option to define time window (1,5,15... mins) to calculate average and draw graphs and option to define timewindow(1,5,15... mins) for claculating 95percentile. is there any
Export database from version 9.7 to version 11
Hello, We have a Netflow Analizer running with version 9.7. We have just installed the v11 version on another machine and we want to export all data and configuration from one to another, is that possible? Thank you, Regards, Sistemas telecomunicaciones - Abanca
Traffic unaccounted of One hour , 30 minuts an 15 minuts , the reports not graphic show in aplication, source , destination, etc
My last upgrade is 9.9.0 and compilation 9900 Licence Enterprise I don't have HighPerf Reporting Engine Data Base Postresql I have problem of reports from much time Your support pls,
Gmail email server not working after domain change
Hi, We previously had email working ok with servicedesk when we were using our own zimbra mail server. We have recently switched to using gmail and also changed the name of our domain. I've reconfigured servicedesk to use the gmail settings and we can receive email ok. I did remember that when we first configured the server to use zimbra, we had to use gencert.bat, unfortunately though, this hasn't worked with gmail. The error message is 'Sending notification failed'. Any suggestions are most welcome
Cannot start Service desk plus server
It take very long time.I wait mor than 2 hrs. Is it normal?
How to archive "disposed" assets
How do I archive disposed assets? We're doing a lot of upgrades and I can't really get rid of the records for the old equipment for at least 2-3 years for auditing. I can't see how to hide disposed assets. Anyone?
Backup or Secondary Technician
Is it possible to have more than one technician configured on a ticket as a secondary technician? The secondary technician will receive all of the same updates as the primary so someone can "watch" a ticket. I would expect the secondary technician to receive all of the same notifications as the primary.
Secondary technician
Hello, Is there a way to configure a secondary technician for a request? The goal of this is so that someone can "watch" a request and also get the same notifications the primary technician will get. In order to differentiate, you can either have a different view or a marker that says 1st or 2nd. Trent
locking work order
Could you plan to implement the locking work order function, If a work order has been assigned to a technician, he can lock this work order, and Only this technician can edit this work order.
What are the consequences of turning a requester into an Account Manager?
I would like to know what changes when a requester has the Account Manager box checked.
Contract with this account has expired
We have one account that the tickets are all lined out and the subject appears above every ticket. I've been into the Contract Billing section of the Admin interface but there is not a Contract listed for this client. How do we fix this? Thanks, Steve
Email..
ettings saved successfully. But an error occurred while trying to check connection with mail server - Authentication Failed using the given username and password.
PCI-DSS version for the Report on Compliance
Hello ManageEngine, I would like to know, especifically for the newer builds of PMP, for which version of the PCI-DSS are the reports on compliance based? Thanks & Regards Mércio
Auto suggest Solution
Hi, How do I enable Auto suggest for solutions when creating a request incident? It doesn't seem to be enabled on my help desk. My version is: 9.0 Build 9025 Many thanks, Sam
SDP DC integration not workin correctly!
The integration between Desktop Central and Service Desk Plus, doesn't seem to stick. Also, after the integration says that is done, I don't see the inventories matching. The idea is to have only one agent working on each computer and I have SDP go through DC to scan the computers. It is not happening!
how translate default requester
Hi folks, How i translate the default requester? i use the menu translator on admin translator and put the default requester for "novo chamado" but, even restarting the manage they still dosn't working. Have the option of disable that, but i don't wont to, just translate.
"Site" field stuck as a mandatory field
On previous installations of SD+ that I have installed and searching through this forum, we have never been able to make the "Site" field mandatory. However, I have a new installation which has the site field as mandatory and we are unable to change this! This installation requires the users to complete where they are based (an additional field is being used for this as they cannot select a site) via the web form. Any help is appreciated? Thanks, Mike
Computer Icons in Desktop Central.
Good Morning, I am having an issue with the agent on two PC's, I believe I may have found the issue, but in order to proceed I will need to know what this icon means.... All of the other PC's have this icon but with a green monitor apposed to yellow. If some one could inform me to what this means it would be very much appreciated. Nick
No Desktop Central Integration Settings
I have both Desktop Central [Build No: 91002] and Service Desk [9.0 Build 9041] installed on the same server. I had to reinstall Service desk and now I do not see the Desktop Central integration icon or entry in Service Desk and cannot perform any integration within Service Desk. Any help on this would be great. Gabe
ServiceDesk Plus MSP - version 8.3 - Build - 8309 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8309. Users who are in 8300 can download the service pack from here and upgrade to our latest build (8309). Other users refer the Migration path table available here and upgraded to our latest build 8309. You can also know the issues fixed and enhancements from our Read me . What's new in ServiceDesk Plus - MSP 8309? Enhancements MSPSDP-3539 : Option to hide request history tab from requesters through Self Portal Settings. MSPSDP-6893 : Option to
Connecting to install on server
Evening I know this may have been asked before but I don't know where to look for the answer. I have set up ADAudit Plus on a server and all is working well. The DCs have been found and started to report back. My question is this, can I connect to this instance via the server address from a client PC?
computer report last logged in
Morning Is there a report or a way of creating a report that allows us to see when a computer was last logged in? We have a lot of computers in our AD and want to tidy them up. Cheers Wayne
The event log file is corrupted - Error Code:5dc
Hi, we are getting error "The event log file is corrupted - Error Code:5dc " while fetching from Netapp filer, any idea. Thanks ..
business rules - action to change site
Hi There, I'm just going through the business rules and noticed that there isn't an action available to change the "Site" field on a ticket. Is there any chance we could get an action option to "Change site to"? Thanks Andrew
Announcing the latest release of Applications Manager v12.0
Hi there, The latest 12.0 version of Applications Manager, which includes extensive enhancements and additional features was released recently. Key highlights of version 12.0 Enhancements to Exchange Server monitor: With monitoring support for Mailbox & Database Statistics and Database Availability Groups, the upgraded version aids in better mailbox management and capacity planning. Read more Additional capabilities for MS SharePoint: Microsoft Office SharePoint Monitoring now supports
Servicedesk Solution broken in Firefox
We just upgraded SD to latest version. Instantly the Solution page stopped working with Firefox browser, more specifically when trying to type the solution in the text box. Meaning that you cannot type anything in the box. In Internet Explorer this works fine. We tried on another PC, same thing. Fix please? IE: Firefox:
After updating to Service Pack 1 (9102) times in the UI are shown in GMT
Hello I've updated my server to the new Service Pack 1, and subsequently, find that in the UI, the time is now listed in GMT rather than local time. Is anyone else experiencing this? Thanks Sam
How can i force upgrade version of software to targets? Desktop Central
Hi, I have installed Java versión 7.X in targets and i want deploy versión 8.X. Can i do this upgrade and force software upgrade? In this moment Desktop Central says "Not applicable". Is posible?
Adjust Query
Hi, How can the below query be edited to filter by contact? Thanks SSELECT wof.UDF_CHAR2 "Reporting Category",wo.WORKORDERID "Request ID",cd.CATEGORYNAME "Category",scd.NAME "Sub Category",icd.NAME "Category Item",wof.UDF_CHAR3 "Customer Email",wod.FULLDESCRIPTION "Description",rrs.RESOLUTION "Resolution",pd.PRIORITYNAME "Priority",lvd.LEVELNAME "Level",sla.SLANAME "SLA" FROM WorkOrder wo LEFT JOIN SLADefinition sla ON wo.SLAID=sla.SLAID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
cant start service afther Build 91002 upgrade
Hi, Im trying to update latest SP Build 91002 but after update I cant start service. Strange is that after update as you can see on pic it say "Uninstall completed" ?
track usage/billing by blocks of hours
Is it possible to track billing by blocks of hours rather than charge per hour or per request? We have customers that purchase blocks of support hours (10, 20, 30, etc) and I can't seem to find a way to tweak the current system to support this billing method. Thanks!
how to use e-mail id's to notify without enabling cc users notifications?
Hi, When i enter any mail adress to "e-mail ID's to notify" , it is not sending any notification. I wrote this to manage engine support team and got the answer that cc user notifications must be enabled for using this feature. We are a company with 700 users . When people sending an e-mail to helpdesk, they are putting a lot of people to cc, even adding department mail group adresses to cc. So we are not able to use cc notifications for not causing a lot of mail traffic. Are there any way to use
Summer Time
Dears, summer time was cancelled in Egypt. but service desk is still using the old timezone. we have downloaded the lateest tzupdater and ran it however timezone still not fixed appreciate your help to adjust the timezone even statically. thanks Regards, Tamer Mohamed
Lock password asset fields
Hello, Is there a feature that allow to capture confidential information for assets (additionalfield) and administrate who can view them by roles or any other way? This in order to capture passwords and only admins can view the content of those additional fields. Thanks in advance.
export templates and business rules
Hello, Within SDP we are developing/customising templates and business rules in our Development environment, and once checked/tested would like to export them and import into the Live. At present there doesn't seem to be a process for doing this. Can you advise if and when you are expecting to have this facility available? Many thanks
Error HDD server (win server 2012)
Hi I have a problem with a server ML310, which has 1 single disc that disconnected SAS hot and generated an error and the server is reset. Causing be reset says not find the hard drive, which I can do ?. thanks
Distribution Server updates
I have Updated to Service Pack 1 version 9 ( Build No:91002) and my Distribution Servers haven't updated to the current version. Is this correct?
Report Error - Unable to run any report
I am not able to run any reports in the system today, but I was able to run just fine last week. I get the following error: "Error while processing the request. Try Home Page" and this error occurs with every report. Please advise on what I should do to resolve this issue. Build number 7931
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