When i enter any mail adress to "e-mail ID's to notify" , it is not sending any notification. I wrote this to manage engine support team and got the answer that cc user notifications must be enabled for using this feature.

We are a company with 700 users . When people sending an e-mail to helpdesk, they are putting a lot of people to cc, even adding department mail group adresses to cc. So we are not able to use cc notifications for not causing a lot of mail traffic.

Are there any way to use e-mail id's to notify without enabling cc users notifications.

BR,

Tolga