execute script failed
today, one of my server () that execute script workflow show error "Script execution failed" as picture in attached file. I tried to execute many times it still error. How can I check? What's happened?
Send SMS scenario
Hi Guys, I face a case that I have to send SMS alarms through a remote server by a script located on opmanager's server, my scenario is: I configure the opmanager to run the script "batch file" by "Run program window" as the following snapshots showing: the question is I want a log from OpManager for this scenario, whwere can I find it?? thanks in advance.
APC Netbotz 300 Device Template
Hi All, Device template for: APC Netbotz 300. This is a redo of a template that was shared before I believe. The SNMP tables weren't indexed and caused the naming of the sensors not being displayed correctly. Attached the device template and required MIBs Enjoy.
HTTP Status 503 error since upgrading to ServiceDesk Plus 9.2 (9200)
I have, today, upgraded ServiceDesk Plus from version 9120 to 9200 (9.2) and although the installation seems to have carried out successfully, I am being presented with an HTTP Status 503 error when trying to load the site. Details below: HTTP Status 503 - Servlet org.apache.jsp.Login_jsp is currently unavailable _______________________________________ type Status report message Servlet org.apache.jsp.Login_jsp is currently unavailable description The requested service (Servlet org.apache.jsp.Login_jsp
How different about Site in Account and MSP Site in MSP Detail
Hi all, i go consultion and my customer ask me about the difference between Site in Account and MSP Site in MSP Detail. Would someone help me please? Please share your documents or your knowledge about that. Thanks, Cuong
Read only Mode
Hi, Is it possible to set read only mode for SD plus so that you can only read but not do any update and modifications to the tickets?
rollback SDP while the upgrade
Dear Support, we are trying to rollback the application but we are not able to do it ,mean the click button its not working. PFA
Need urgent help - Service catalog cannot add a service? ticket 7351792
ServiceDesk Plus 9119 Released
Dear Users, SDP 9119 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9119 SD-61413, SD-61577 : Request form gets submitted even if the mandatory field 'Select Approver' is not filled. SD-61621 : Request Custom Menu based ADMP integration does not work, when SSO is enabled. SD-61822 : Performance issue due to task comment notification. Please refer to the below link for the steps to install the patch.
Note icon in request view...
The note button used to be yellow now its white and black which is hard for some users to see... I'm getting lots of complaints that users rather of had it the other way... can that be adjusted?
Report - Cumulative time spent on a request
How can I create a report that will give me a total of time spent on a request? Each report I try to create will give me individual lines for each time entry on each request so there are multiple lines per request. I need to have a report that has one line for each request that is a sum of the time spent. Is this possible? Thanks Theresa
Execute script example - help
I am trying to run an external python script to learn how to tranfser data to other applications, with no success so far. The script simply writes to a text file, I'm able to run the python script manually. From a command line: change directory to "D:\ManageEngine\ServiceDesk\integration\custom_scripts" issue the following command "python test_api.py" Text file gets created properly I have tried the following methods: Execute script from the Field & Form Rules ~ this method seems to only run internal
Error Code 80070005 : Error In Setting Attributes, Access is denied
I am trying to create a single mail enabled contact. I have given the user right in Exchange and right in Active Directory, but I keep getting the access denied error above. It also has this error: Note: Error in creating mail enabled contact, The term 'Enable-MailContact' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again. Click here to troubleshoot.
Initial setup using SonicWall TZ-205 and Enhanced OS
Hi All, The provided instructions seem to be for older Sonicwall's, but it's looks like I have it working as the console is populated with data from my Sonicwall. All I need to do right now is monitor a single IP address for the websites they visit. Is there anything else I need to do to make sure this works? The Firewall rule allowing all out has logging enabled. Thanks!
Error importing user CSV file
I am trying to import users from a CSV into Password Manager Pro. I'm on build 8302. I have the following fields in the file: - firstname - lastname - username - email address - password - department - location When I map the columns in the application and click Finish, I get a field error at Email Address that says "Please provide a valid EmailID". No matter what I call the email field (I've tried email address, mail, email, emailid) and no matter what format the email is in, I get the same error.
QUERY: Add ProjectID to this query please
Please add to this query the JOIN that allows us to show the PROJECTID, and Project Code and Project Title SELECT wof.UDF_CHAR1 "PPM #",wo.WORKORDERID "Request ID",wof.UDF_CHAR2 "Ticket Type",std.STATUSNAME "Request Status",wof.UDF_CHAR6 "PMO Status",wof.UDF_CHAR14 "PMO Sub Status",scd.NAME "Subcategory",pd.PRIORITYNAME "Priority",wof.UDF_CHAR10 "Severity",aau.FIRST_NAME "Requester",ti.FIRST_NAME "Technician",wo.TITLE "Subject",wo.CREATEDTIME "Created Time",wof.UDF_DATE7 "QA Delivery Date",wof.UDF_DATE8
Notes only plain text
Currently Request Notes only accept plain text. Could these turned into rich text so that formatting and images could be used?
Interval report in PostgreSQL
Last year I picked up a usefull report from this forum that showed me the number resolved tickets per support group and technician within 4 hours, 8 hours 24 hours, 96 hours, 1 week, 2, weeks and 4 week. Now we have migrated to PostgreSQL the report is not working anymore. Would it be possible to create this report for me in PostgreSQL? Apart from this report I also would like to receive the same report but than with the number of tickets solved with the same interval but without statuses for which
Couple of ServiceDesk Questions
Hey All Am currently installing SDP and have a couple of questions on whether the app can do this or not. On the request tab of a technician where all the jobs are can the whole line be colored based on its priority instead of just the priority column? Is there pop up reminders available if a request SLA is expiring soon or there has been an update on the job from the requester without manually setting reminders for each job Is there away to change the layout of the portal on what the requester sees.
Service Desk Plus Customization Questions
Hey All Am testing out SDP at the moment and showed the rest of the IT team yesterday and they have bought up some questions and need to know whether some of these changes can be done. Can the end user portal layout be changed (ie change the way everything looks, increase the 'new issue' button and even rename that button, move the button to a different location) For the job priorities, when on the request page look at all the jobs can the whole line be color coded with the priority
Configuring LDAP
Somebody know who to configure LDAP autentication?
Auto Assign Exclude Technicians list
hello, I upgraded to 9.2 last night. Now the list of technicians excluded from auto-assign is only 10% there and when i try to add the technicians back, the minute I hit save, they disappear again. Any insight on what i could try? Thanks! Cory
Editing note in a request removes backslashes
When adding a note to a request containing backslashes, everything works fine. However when you go to edit the same note, backslashes seem to be getting interpreted as special characters and removed. For example, if a note contains the text "\\server\path\to\file", when you click edit the textbox will contain "\serverpathtofile" Is there a way we can fix this? We are running build 9120 of ServiceDesk Plus on Windows with an MSSQL database.
SDP - Scheduled Reports not all manageable via Administrator role
Is there a way how I - as an Administrator - can view and manage alle scheduled reports? We are running 9.1 - Build 9118.
Auto Assign Followers
Is there a way to auto assign a Follower when a request comes in?
Sync users from multiple domains to SD+
Anyone using AD to sync users from multiple domains to Service Desk Plus? How are you handling the sync process. Current configuration permits auto sync of only one domain. We support 3 domains and having to sync manually is becoming an issue. Is there interest in this that it can be raised as an enhancement? Cheryl Ankrom Jennmar Corporation
Sorting request list on conversation status
Hi all, I have some technicians that find the notifications in the notification area (the little bell) are not enough for them to keep track of every ticket for which they owe a response. They would like to be able to sort their requests based on the little green or red envelopes indicating that a conversation has occurred. This way they could sort the red ones and the new tickets on top, and move the green ones to the bottom of the list. I cannot find a way to sort on this column, however. I have
Not all UPS snapshot dials reflected in original opmanager_snapshot_dials.xml
Hi, I need to have all dials for my newly added UPS template. as you see there is a dial named UPS Status which is not reflected in the XML file: <CATEGORY name="UPS"> <DIAL dialType="meter" displayName="UPS Load" name="UPSLoad" shortKey="upsLoad"> <PARAM pollKey="PWUPSLoad" type="Powerware"/> <PARAM pollKey="MGEUPSLoad" type="MGE"/> <PARAM pollKey="UPSV4LoadPhase1" type="UPSV4"/> <PARAM pollKey="NETVISIONLoad1" type="NET VISION"/> <PARAM pollKey="MASTERYSLoadPhase1" type="LAN MASTERYS"/> <PARAM
Has ServiceDesk Plus MSP ever integrated with OpManager and Application Manager?
Dear all, We are going to integrate and do demonstration ServiceDesk Plus MSP and OPM, APM to Customer but I do not find or know it that integrate with ServiceDesk Plus MSP. If anyone has link or knowledge, please share me Thanks
Missing Description when user scrolls.
Hi I am on Your Version : 9.1 Build 9114 Latest Version : 9.2 Build 9200 [Details] of Manage Engine Service Desk Plus and since the last upgrade users have reported that when they view a queue and scroll down the description pop over doesn't move down with the scroll. Has anyone else experienced this and if so can you advise what you did to resolved this? Thanks Rach
Liebert UPS Monitoring
Hi Everyone, I've done some searching in the threads but all the post I've found are several years old with no real answers. I'm trying to monitor 2 GXT2 Liebert UPS's from Emerson. When I provide the SNMP credentials, Op Manager detects them properly, but no graphs are showing up. I suspect the OIDS are incorrect, but I've tried some mibs and still no luck. We're using the latest version of Op Manager. Has anyone had any luck setting up these? I've attached a picture as well. Thanks!
Cannot logon to ServiceDesk Plus on client desktops
I can remote the the SDP Server and can login but not on my computer or any client desktop
Password changer reminder tool
Hello, How does this tool know the email addresses to send this reminder? Thanks, Zahid
Sincronize users (requesters and technicians) from an external system via the API Rest
We have all information about users (requesters and technicians) in another system (salesforce.com), my question is if is it posbile to implement a program that use the API REST in order to create new users in Service Desk, otherwise we must duplicate work creating users in SDesk via the UI. Thanks in advance.
New created Task not visible if Owner isn't set
Hello Our configuration in SDP Build 9114 is in Roles the option "Technician allowed to view" : All in group & assigned to him[Requests and Changes only] I create a new task (click the button +Add New in the Home tab) and if I forget to choose a technician at the Owner Pick List an save the task, I won't see this task again because I don't have the permission to see it because of the above configuration. As the creater of the task I should be able to edit it at least as long as it isn't assigned
HTTP to HTTPS Redirect
I'm having issues with trying to get everything to forward to our password change site, for example https://test.domain.com I have Enable SSL Port checked, with port 443. When I go to test.domain.com it does not forward to https://test.domain.com, instead the site times out. I can get to the site if I type in the entire URL https://test.domain.com I'd like to be able to get access to the site by just going to test.domain.com and have the site redirect to https://test.domain.com None of the options
Monitor group alarms
Good day I posted this question a few minutes ago and it was labeled as spam, not sure why :| Basically I want to know if there is a way to see what alarms have been set on X queues or X exchanges under Monitor groups. I have set quite a few alarms on our application servers yet I cannot verify which ones I have done. Please let me know if you need further clarification. Thanks in advance, Mat
Untrusted domain in instalation
Hello, I have problem with new installation on MS SQL server. In my test site does not problem. This problem is only in production. SQL login is not possible (security). How is it repair? java.sql.SQLException: Login failed. The login is from an untrusted domain and cannot be used with Windows authentication
Support for IE11
Hi, When will support for IE11 be available?
How to config SNMP on Linux device to connect OpManager
Hi, I've build a Opmanager server on Windows 2012 and create SNMP credential. I've also installed net-snmp & net-snmp-devel service on my Linux server. But I met the problem when add Linux device into this Opmanager. Have any body know how to config the snmp on my Linux agent with the SNMP credential which I creared on Opmanager? Thanks
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