Is there a way to prevent more than one agent to work on the same request at the same time? I have tested by logging in as two different agents (using two different browsers on the same PC) editing the same request and had no warning whatsoever. 

Changes made by one agent were only seen by the other agent after the request was refreshed / looked up / edited again.

It's worrying as this could potentially trigger two (or more) different emails to a customer notifying them of the same request being resolved / closed by two (or more) agents at the same time, possibily with a different resolution.

Surely some kind of agent collision detection should be in place? Unless this is not working in my case as I am running SCP locally on my PC and it would work over a network?

Thanks,

Pierugo Mazzaccheri