how i can add link to the login page
I want to add link under the login button , like this : i tried to modify the custom.html page , but i found that it will not add anything under the LOGIN button , and it will just effect the header or footer of the page . So can anyone help me in this ? Note : We are using ManageEngine ServiceDesk Plus | 9.1 Thanks
Incident layouts
Hi I not sure if i am doing something wrong but can someone show us where this layout is set We have created an incident template that looks like this If we create an incident using the template it is fine when editing the request it has the same layout but once the incident has been created the layout is completely different Does anyone know where the layout for the 2nd part is pulled from Thanks
Custom report linked with column alais
, I am attempting to generate a report, that will display the column names , this is successfully however i also need to add the Reason for test request into the report however i am unable to located this Please an you confirm how to add column in so that we can report on the as well (second screen shot) COLUMNALIASESID TABLENAME COLUMNNAME ALIASNAME 29514 ServiceReq_1501 UDF_CHAR3 Reason for Test Request servciedesk1.PNG (33.97 KB) servciedesk2.PNG (69.57 KB) 04 Feb, 04:32 AM . Like . Comment . Share
Export requests with attachments to different type of SDP instance (enterprise to standart)
One of our departments has to move to separate instance of ServiceDesk (because of audit requirements) and as they need only request processing we installed standart version of SDP, but stuck on a step of export: There is a difference in SDP version (enterprise and standart) and these 2 instances are installed on same server, so I am not sure if we can use backup/restore method for export from one instance to another. But we also can't use simple way with xls import because of attachments and conversation.
IE 11 push via Desktop Central
Hi all, I've been tasked with deploying Internet Explorer 11 (32-bit) to my organization. We're using Windows 7 Professional (64-bit). The reason we're using a 32-bit browser is because many of our core applications require 32-bit IE (ridiculous, I know). I've used one of the pre-packaged templates, but each time I try to push it fails (unknown error code 40015). No biggie - we can also push the 64-bit (confirmed working). However, if this is the route I need to pursue, what would be the best methodology
Renaming Change Stage
Hello Team, I would like to rename the change stage "Planning" to "Proposal". Is this possible ? Regards Solomon
How to Recover Microsoft Outlook PST File
Hi , I lost My outlook folder from MY single PC. Please suggest me how to recover it. Entire Folder Lost because of some issue with Operating System.
Login Page Branding
This is probably a strange question but can you modify the Login Page ?It's quite restrictive with just very small GIF\Image and leaves no room for text or Branding. I found the background image (F1 and help keys) and edited this but it only seems to work in Firefox, which is strange. It would be helpful as part of large organisation we share the logo but have different call logging apps. Any plans to add more customization or is there a way to amend the GIF so it works with all browsers ? (Assuming
Sql Report
Can someone offer support support in generating a sql report based on finding out the following information, i am still attempting to review the database schema so any help would be greatly appreciated · SD ref number · Subject · Description · Name (requester) · Test Environment · Implementing Group
OpManager generating 4625 errors (Unknown username or password)
Hi, OpManager is generating 4625 errors (Unknown username or password) on some of our servers. It started on Friday. We can't find any changes made to the network that would cause this. All the servers pass the credentials check. If I make the server unmanaged the alerts stop. I'm not sure where to look to find out what OpManager is trying to do. Any help would be most welcome. Best wishes Michael
Monitor log file
Dear Expert, I am researching OpManager, i want to monitor log file on Window and linux server so do i need to buy the license for monitor log file or i can use license Devices Pack for monitor log. Thanks, Rgds, Tutv
garbled characters are displayed when recieving SNMP-Trap from AS400
I added AS400 servers on OpManager 11.6 and set up SNMP-Agent on AS400 to receive trap messages from AS400, but when I get SNMP-Trap messages, garbled characters are displayed . AS400 is using EBCDIC character code in trap message, so I guess this caused the garbled characters. Do you know how to resolve this problem?
Problem web interface
Sometimes Web interface does not respond, it is necessary to restart the service to return to work, any suggestions?
AD Account for OpManager and other Manage Engine Products Locking out
Below is all of the details - my question is how do I find in OpManager where someone has "manually" entered the credentials for two accounts in my active directory and now after a password change the accounts are locking out from this server, verified through looking at event id 4740 on PDC Emulator. I have a server 2012 running OpManager version info below: OS Name & Version : Microsoft Windows Server 2012 Datacenter OpManager version : 10100 (64 Bit) Working Directory : C:\MANAGE~1\OPMANA~1 Database
reset admin password OpManager 8
Dear Support team I just receive respond role to our ManageEngine OpManager 8 ( install on windows 2003 r2 server ) from previous guy, but he give me only user that can view, can I reset admin password for these server, please let's me know how to do it
System Tools Disk clean up question
Hello all, I have a question regarding the system tools wizard for setting up a disk cleanup task for Windows 7 computers. Is it possible to define a disk cleanup task to do a cleanup for the windows update files? We have currently a problem on some computers, where we deploy patches with WSUS. We could solve it with manually running the Microsoft cleanup tool and the option to cleanup the windows update files. Can somebody tell me if there is an according parameter available in the system tools
Every mail-notification is sent/received twice
Hello, Using OPManger v.11600 We have an issue with the email notifications, every notification is sent/received twice, exact the same time and the same content, is there any issue known that addresses this issue? Regards, Pim
Set checked tasks by default for a Request
When I add tasks in a Request Template (Service Catalog), is it possible to set some of them as checked and others - as unchecked? (See the attached image)
Requesters & Technicians
Within the list of Requester's and Technicians the application allows an IMPORT, but it would be useful to have an EXPORT button as well. As domain replication is one way (ManageEngine doesn't remove missing sequesters) we have a gradual build up of users and it would be good to export the current users from ManageEngine for removal\audit purposes. I'm sure you can use the reports etc. but it would be helpful personally on the page. A
[Question] Possible to upgrade 32-bit installation of ADSSP to 64-bit?
Hello, I see that the new version of ADSSP has some 64-bit performance improvements. Is it possible to upgrade and/or migrate to the 64-bit version of this? We have been seeing some performance issues with our installation when it comes to Restricted Users and doing a search
Migrate from 32bit to 64bit version
Hi I have a 32 bit version of the product installed on a 64 bit server what is the best method for migrating to the 64bit application? thanks
Multiple agents editing the same request
Hi, Is there a way to prevent more than one agent to work on the same request at the same time? I have tested by logging in as two different agents (using two different browsers on the same PC) editing the same request and had no warning whatsoever. Changes made by one agent were only seen by the other agent after the request was refreshed / looked up / edited again. It's worrying as this could potentially trigger two (or more) different emails to a customer notifying them of the same request being
Transfer a Service Request to another template
(Post relevant to ServiceDesk Plus build 9120) Hello It is possible to convert an Incident to a Service. That's great. It would also be great if I could Transfer a Service to another Service. Sometimes it happens that the Requester chooses the wrong Service out of the Service Catalog. Regards, Markus
selected container (domain/ou) is empty, no users found
hi there, I have build number 5.3.5310 running of AD Selfservice. I have created an account to start the service and this account has rights in all my OU's to read AD information. Some of the OU's with users are not seen by the software and i don't know why. What am i doing? I click on Administration -> Administrative tools -> Quick registration -> e-mail. I select a OU and click to sent mail. Some OU's don't work and show the above message. Other OU's work fine and e-mails are being sent. However.
Assigning a request to an Asset
I thought there was a way to associate Incident/Service Request to assets. I look in the Asset section and choose a server and there is a Request Tab. But there is not a way or button to add requests. I then go to modify an Incident and/or Service Request and there are no options or fields to associate assets to the request. Need a little help here. Thanks
Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed?
Hi Guys Having an issue with deploying the GINA client to a particular machine. I get the bellow error if anyone has seen this could assist that would be fantastic. We have tried restarting the machine running a cmd net use to see if their are any connections to no use. Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again....
SLA automatic escalation
Hello, What is the difference between Escalate to and Actions Assign to Techinician? Will Escalate to also assign a message or just send an alert message? Does the ticket remain with the original technician?
Archive Data
How can I retrieve Archived ticket from ServiceDesk Plus?
Migrating ManageEngine SDP from Windows to Linux
Hello, I've been attempting to migrate the ManageEngine Server from a Windows 2008 server to a Linux (CentOS) server. The installation and such went fine, it's the database restore that messes up the ServiceDesk. Every time I try to restore the database it pretty much ends up with the same problem: "Unable to restore database : null, message from server: Data too long for column 'NOTESTEXT' at row 1". After attempting to restore the database, trying to restore the previous one is impossible. There
Disable Generic Active Directory Users in SDP
We have a bunch of generic logins that do not belong to a particular individual/department. We'd like to disable these users in SDP, so as to prevent these accounts from being used to file request tickets. If we delete them from the user table, they get re-imported when AD is synced. And we can't turn of AD syncing because we are constantly creating new users and updating the tables. Any way around this?
how to combine more than one Numeric Attributes in graph in a Script monitor
Hi, In a Script monitor, in output settings , whatever Numeric Attributes we are giving will display as a line graph, But each in independent graphs. I want combine two Numeric Attributes in a single graph, Means a single graph should show more than one Numeric Attributes. How can I achieve it ? Thanks in advance
Can you manage and unmanage monitors from the linux command line?
I have a script on a set of servers that deploys a tomcat webapp. Is there anyway I can unmanage and then manage the tomcat monitor from the command line so I can do it all from the script?
How can I fix/repair a corrupted PDF file?
Does anyone have any recommendation or procedures for repairing a corrupt PDF? When I open the file I get "There was an error opening this document. the file is damaged and cannot be repaired." There seems to be a myriad of tools out there but none that I could describe as reputable. Are there any opensource linux based solutions for this possibly?
Custom Trigger - Technician as criteria
ManageEngine, Please, add "Technician" as criteria to Custom trigger. It's very important in my scenario and i think that is not so hard to do. I'd check, and no there "technician" in custom trigger criteria list: Can you help me, please? Thanks SDP 9.1.1.2 MSSQL Windows Server 2012 R2
Hotfix 8005 released
Dear Customers, Today we have released the service pack 8005. Here is the link to download the service pack https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed and the new features in this release from the below link https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8005 Regards, Arun SupportCenter Plus
Operator technicians and restricted users
In ADSSP I'd like the technicians with the operator role to be able to manage restricted users. At present only technicians with the admin role can do that and I don't want to open the system up too much in case of accidental changes. Is it possible to change the items the operator role has access too?
starting with ADSelfServicePlus
Hi, i'm completely new to this product and i think it looks good. Just a few questions: 1. how can i set the language for the interface, i'm having it automatically in my native language but i prefer English. 2. what is the mechanism in changing/unlock the passwords? In other similar programs i have examined, i had to use an account with rights to AD, how does this work? Thank you!
Bulk group removal
There does not seem to be the feature to remove users from a security en masse (i.e. via bulk import) in ADMP (6.1.7). Has this feature been added?
PMP - Auto Logon (Webpage you are viewing is trying to close the tab)
We have the premium edition - perpetual license and when I add an RDP resource to a group, after you try using the auto logon feature, windows internet explorer 11 returns a, 'The webpage you are viewing is trying to close the tab.', and you can't do anything except click yes to closing the page. Is there something I am missing? I have the 369 page document but I am unable to find a whole lot of knowledge on this product. Is there something out there that shows a basic deployment configuration
Customize Control Panel
Hi, It is possible customize the control panel? I need to add/modify the graphics o gauges Thanks Mike Diamond
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