Does anyone know if there is there any way to create template changes for standard activities.
For example, when we get a 'new starter' change request, there are a bunch of tasks that always get assigned to this change:
Provision PC
Create AD Account
Set groups membership
Allocate phone number
Provision mobile phone
What we are looking for is a 'template change' that has all of these implementation tasks already attached. So when we get a service desk request for a new starter, we can associate it to a new change and choose a 'New Starter Change Request' that has these tasks already linked. We are happy that the agent would have to add the detail to the implementation tasks, but at least in this way there is less chance of omitting an action.