Server 2013 file and storage services and SMB3
Can you confirm the *earliest* version on ADManager Plus which fully supports SMB3 for homedrive creation please? I.E. you DON'T have to uncheck the Encrypt data access box when creating the share on the storage which ADManager Plus will then use for Homedrive creation for new users? Thanks in advance
How I costomize log on page
Hi, I need costomize the logon page, How I do this? Thanks
Recently Created Computers
Hi All! How to add new column "Current OU for PC" to report "Recently Created Computers " ??/ http://odarchuk.com
File Audit - no username logged in message
Hi all, I enaled file audit on a share on Windows 2008 R2. When I try to create or modify a file o folder the sistem log the event but in te message i can't view the username .. I see this message Folder '\\W2KOWNTEST\public\New folder (2)' was created by '-'. or File '\\W2KOWNTEST\public\New Text Document.txt' was created by '-'. Why the user name is not logged ... Thanks a lot! Stefano
User '-' Created File
Hello, I just installed ADAudit Plus on a new server and have decided to wait to apply our license to check out some of the features we don't have. I was wondering why under File Audit one of the top users who modified files is showing as "-" We have several events that say "User '-' Created File..." Could someone explain why we are seeing this? Thank you!
InetCache folder taking 30gb
Hello all - We have Ad Manager, Ad Audit, Exchange Reporter and AD Self Service all running on one server. Received an alert for the C: drive running out of space. Investigating, I see there are 30gb+ of temp files in the InetCache folder of the user account. C:\Users\ServiceAccount\AppData\Local\Microsoft\Windows\INetCache\IE - 31.6gb's Additionally, I see that service account is running about 50 instances of IE. Question - 1. Is the inetcache safe to delete? If not, how do I do we shrink that
Inactive Categories
Hi Is there any way to inactive categories and any things else instead of delete? i need to inactive some of my categories but i need to active them after some times. Please Help me Thanx So Lot
Move ServiceDesk Plus to new server
I would like migrate my old server to new server, i follow this guide, but I m starting the ServiceDesk server it stuck after the message "Application Server Started.............". Please see the attached screen shot and advise. Version Su Versión : 9.2 Construir 9200 Última versión : 9.2 Construir 9202 I Execute run.bat server is already running Server is starting. This may take a minute ... Free edition... Unclean shutdown of previous run. ServerContainer [CREATED]
Can you schedule a file copy?
I have found how to do it, but don't see any options to schedule it.
Formatting Issue in Notification Templates
From time to time we send messages in our email signatures to keep our Requester's informed of special dates, events, and etc. Rather than requiring all Technicians to individually adjust their email signature I add these messages into our Notification Templates. I've found that the formatting of the emails sent from Service Desk rarely matches the formatting I place copy into the Notification template. Them most common issue is soft returns making the message appear over several lines, rather than
How can I run a report on just open incident tickets
How can I run a report on just open incident tickets, I am wanting this by technician to send out monthly reminders on any open tickets.
Report for Problems, Changes and Projects
Hi team, I want have a report with this query but for Problems, Changes and Projects. SELECT wotask.TITLE "Request Title",wotask.WORKORDERID "RequestID",(taskdet.TASKID) "Task ID",(taskdet.TITLE )"Title", (taskcreatedby.FIRST_NAME) "Created By", (taskowner.FIRST_NAME) "Owner",(taskdet.PER_OF_COMPLETION) "Percentage Of Completion", longtodate(taskdet.CREATEDDATE) "Created Date", wotask.TITLE "Request Title", longtodate(taskdet.SCHEDULEDSTARTTIME) "Scheduled Start Time", longtodate(taskdet.SCHEDULEDENDTIME)
Agent scan
We cannot get the agent scan on Windows workstation working. We are using Win10 on a workstation attached to a domain. The error comes back that the server cannot communicate with the workstation. I have remoted into the server and I can ping the workstation. I have also tried to do a network scan specifying only one workstation. Again, the scan returns an error saying "Problem while discovering the workstation". Any thoughts on what else I can try? Thanks
Server Out files getting large - again
Good morning. I was running version 10.0 (build 10000) and instituted a fix that stopped the server out files from getting large. I recently upgraded to version 10.7 (build 10072) and the server out files are growing - again. What is the fix to stop this from happening - again. Thanks.
Report containing the time spent by members of a project
Good afternoon I need your help. I need to generate a report showing how many projects are involved and how long an individual is employed. Also a report showing the comparative of the planned advance against the actual status of a project. Thank you
Custom query Tickets not updated before last 3 months?
Dear SD colleagues, I build a query via the wizard in "All Requests" as seen below. When trying to edit this query in the query window, I only get error message: "Java.lang.Exception: Only select queries can be executed". We use SD Plus 9.0 build 9045 with Microsoft SQL 2008 R2. I would like to list tickets from predefined sites, technicians and groups which have been NOT updated for more than 3 months from now. "LAST_TECH_UPDATE" is longer than 3 months. How can I do that with the below query? SELECT
Spam rules in mail
Hi All We have setup mail to be sent to an address to be turned into requests/incidents. We have rules to drop certain things like newsletters and backup notifications to be dropped. My question is what happens to the dropped mail. We don't want it as tickets but we still need the email to be left in the inbox for us to see outside of service desk plus. I have turned it off for now but need to get it working. Kind regards
Service Status Page
Hello Is there any way of getting a service status page based on Problem management? For example, a problem is raised for email down and users can visit a service status page to see if its a known issue, what its impact is and any updates on the issue? Thanks
Scheduled report running under Technician who has left
We have a number of Technicians who schedule reports. These reports cannot be seen unless you are logged in as the Technician and you go to the Showing: Scheduled Reports option. One of these Technicians has recently left. 1) If we remove the Technician license from that user, downgraded them to an ordinary requester, will that delete all scheduled reports? 2) If I delete the underlying report, will this cancel the scheduled action? 3) If not, is there any way for an admin to remove a user's report
Schedule Calendar view
If I assign a task to a technician which is scheduled to take several days to complete (ie start date and end date several days apart) it only shows up in the "My Schedule" calendar view on the end-date. Is it possible to have the task show up on all the days between the scheduled start and finish date? This would give a more realistic view of each technician's availability for additional tasks. Thanks, Roy
Scheduled report export straight to csv
Hi, I'd like to know if there is any method to export scheduled reports straight to csv. As a user of the web client I can only find an option to send reports to a given email address. However, I need to import the CSV to different system and therefore an email attachment won't do the trick. The data exporting feature won't work either since it has to be done manually every time. Thank you!
Adding members of a security group to a user group
Is there any programmatic way to add members of an Active Directory security group to a user group in PMP? I know this can be done manually, but in order to satisfy my use case, I need this to be automated.
Notifications only for requests via email
Hi, is there a way to stop SDP on demand from sending notifications to a requester when the request is manually created by a technician because the request was placed over the phone? For instance if the request mode is "phone call" no notifications are sent. Thanks, Pierugo Mazzaccheri
When a technician reply to a request through email, Creating new request
When a technician reply to a request through email, It's creating new request rather than appending the existing request. Anyway to prevent this ?
API Get Request Specific field(s) input ?
I have integrated ServiceDesk Plus with an external Cherwell API. It works pretty good but I'm trying to improve upon it now. My problem is the following: 1. The normal GET_REQUEST operation gets all standard request detail information for a specific request but does NOT retrieve additional fields. These customer created fields are not returned. Questions: 1. Is there an API operation or an input that will retrieve specific fields by name; such as JobTitle or MobileID? 2. Is there a way to get SD+
Entering email addresses in SDP
When wishing to send an email to one or more people via SDP, technicians currently have to type out the fully qualified user address for each addressee. e.g. john.smith@ourcompnay.com;rebecca.wilson@ourcompany.com... It would make much more sense to simply select and click their name from an address book such as that provided by email clients like Outlook.
[SUPPORTCENTERPLUS] error when changing tech signature
Hello, We have supportcenter 8005 with postgresql database. Last week we did a change : coming from mysql supportcenter 7946, change to postgresql, then upgrade to 8005. With you, we had to ignore in restoreData.bat the table sduserprofile. All is ok for now, except one thing : A support tech can't change anything in its profile : in "Preferences", we can't change language, or change the signature. Error message is : Error while processing the request. Try Home Page. In the serveout log file we see
License renewal
Hi, We are trying to renew the license of ServiceDesk Plus. Following the link provided for your support team: . . We are glad to tell you that we offer ManageEngine ServiceDesk Plus Standard Edition at free of cost. Once the product is about to expire, you can download the free version from this link. All existing data in your server will remain the same. . .We have downloaded the sw and when we try to install, the sw presents the following error message: "The installated version of the application
New Email Button
Hi, Is there any way you can send a 'New' email from within an incident? Rather than using the reply or forward options? Thanks Andrew
Custom Data Achiving
Hi, Is it possible archive requests matching the following rules? Any status and closed date is before 5 years, for example. (It's now 3 years maximum) Thanks, Maria
Unable to get admin console
When I login to ServiceDesk plus, I get a normal user screen. Till Thursday I used to login and get the admin interface. I also cannot login as administrator.
Customizing The Technician Request View
Is it possible to customize what details I see when I open a request. As an example I would like to collapse or remove Request Details and Requester Details
Change password failed error message shows all errors
Change Password Failed Password chosen failed to meet any or all of the standards stated below: 1. Minimum Password Length: A longer password is required. 2. Password Complexity: Password should be a combination of alphabets & numerals. 3. Password History: Reuse of old password(s) prohibited. 4. Minimum Password Age: When set, you cannot change password for specified time. Every time a password change fails, the error message is showing all errors instead of the one causing the issues. Is
actualizacion delsoftware
como puedo actualizar la plataforma para no generar conflictos ya que esta en servicio en la empresa??
Op Manger Service Fails to Start on Server Reboot
Hello - I'm running Op Manager v11400 on Windows 2008 R2 using the PostgreSQL database. Anytime the server running Op Manager is rebooted, the Op Manager service fails to start. The service is set to automatically start and can be started manually immediately after the server boots with no issue. Each time this occurs, the following item is written to the Application Event log: Event ID: 0 Source: PostgreSQL The description for Event ID 0 from source PostgreSQL cannot be
Need a report of first contact with ME DC for computers
I'd like to get a simple report for the first contact of a PC to ME DC, but not the one under AD Reports, since most of our computers are in a Workgroup in the field. Hope this is an easy one. Basically, we have the ME DC Agent baked into our images which doesn't contact the server until the PC name changes. Works like a charm. What I need is a way to determine when a machine first appeared in SOM, as this report will give us when each PC was first deployed in the company. Thanks!
Patch approval by group
Is there a way to approve patches on a per group basis similar to WSUS? I want to just approve patches to a test group of PC\Servers and not blanket approve patches to all PC's / Servers.
Email Script
Good day, I am a user of ManageEngine Service Desk Plus Enterprise and would like some advise on my Service Catalog. The workflows don't appear to be powerful so I would like to use the Field and Form Rules to achieve my objectives. Unfortunately the rules don't have the feature that I want as a default option. What I want is, that when a field value is changed on a particular field, it must email a particular individual to notify them than someone requested access while another field value may require
Editing a worklog through REST API
I am trying to edit a worklog (to update the hours/minutes on the worklog and the description) through the REST API, but the response I always get is: <operation name="PUT"><result><status>Failed</status><message>Invalid operation</message></result></operation> I have tried using the html/APICall.html to speed up my testing, but can't get it to work. The details are below: URL: http://servicedesk.xxx.co.uk:8080/sdpapi/request/138387/worklogs/339596/ Method: PUT Format: XML Parameters: INPUT_DATA=<operation><details><worklogs><worklog><description>LPTIMELOGID--1711149--
Satisfaction Survey
Extracting reports to respect the Satisfaction Survey .
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