New Update
Hi, I have an Netflow Analyzer Distributed edition and on the collector and the server, I always have the message "New Update....... please configure your proxy" The proxy is already configured. And it works (I tested with my IE) 2nd question : I wouldwlike to upgrade my version from build 11000 to 11001 until V12 is available for upgrade. Regards,
"User cannot change the password. Access is denied"
We just recently released the product to our users to register. Some have attempted to change their passwords and I'm see a LOT of the subject errors in the Change Password Audit Report. Some are successful, but most are giving the subject error (shown below). I've checked the policy and the root of the domain is checked and the "Don't inherit child OU(s)" is UNchecked. I don't have to select every sub OU for the user accounts, do I? The successful user is in an OU that is under the main OUs
Unable to create additional attributes to CI
Hi, When trying to create a new attribute for a CI I am getting a loading screen that never finishes, MSSQL Version 9049
Problems with service requests in certain Services
After upgrading from 9114 to 9204 (three part upgrade) we have problems with: 1. editing service requests in 2 Services 2. creating service requests in 2 Services 3. removing service requests in 2 Services 1. when we try to edit we get: a) when ntlm was used: endless loop NTLM Failed Redirecting to login page... b) when login used: Sorry an error has occured after single NTLM failed redirecting... 2. when we try to create service request we got redirected to standard incident report after commiting
Enable comments for solutions
Is it possible to allow customers to submit comments or ratings for solutions? Or provide some form of feedback to technicians on the solutions that they create?
Nessus scan find weak SSL
Hi to all, i've upgraded to latest Desktop Central version but weak SSL problem still persists. Can anyone help me? How can I solve this issue? Thanks to all Roberto Bianchi
Is it possible to check who delete configuration
Hi Is there any logging who can delete any active objects (Configuration, Packages, Policy, machine, etc.)? Dmitry
Categorize setup like in Outlook
A few of our support reps have asked if in the request view there is a way that you can you can set up Category's and you could add that category to the request ID so you had colour views setup E.g. Due today, High Priority....... I hope this make since. Thanks Cathy
Default logged in user (Technican) as the Requester
Hi, Our technicians create most of our tickets. I'd like to default in their name to save them time. Through the Field and Form Rules, I can use the scripting to get the logged on use name ($CS.getLoggedInUserName())...but how do I populate Requester Name? Since the field is similar, is it the same method to populate the E-Mail Id(s) To Notify field? We commonly create distribution lists, so I would like to have some logic to default a value. Thanks. Kevin
Custom Report Event Log Monitors follow event ID
Hi Supporter, I have created rule monitor event ID 4771 and event ID 4625, assigned to the server. Please guide me create the report only have event ID 4771. I used Opmanager V11.5 Thanks.
Asset Scanning Report
Hi all, I was recently tasked with managing ServiceDesk and other ManageEngine products at my job. So my question is: Is there a report that I can run that would contain a list of all the assets that failed to scan for a specific site/domain? The specificity of the domain may not even be relevant as, currently, we have only scanned one domain. I have no issues running reports but none of the parameters seem to display the assets that failed to scan.
Setting up ELA with least privileges
Do you have a document or user guide that will show how to setup an agent based collection using least privileges? I would prefer to not use a domain admin level account. Would it be possible to create a standard domain user, but make that account also a member of the local group "Event Log Readers" on the workstations?
MS SQL table structure
Hello, we have found the tables where the windows event logs are stored (Comp_EventLog_Hr_Trend_xxxxx), but these tables do not contain the message content of the events. Can someone please point me which table holds this information ? We are looking to export a specific windows event id (4741) to an external database (Oracle). Thanks! Dante
NetFlow Analyzer 12 Service Pack 1
Is there set release date for NFA 12 SP1? We've just installed v12 (Build 12000) & from our experience so far, it's not production ready. Thanks
Asset Explorer Agent and Desktop Central Agent
We currently have both Service Desk Plus and Desktop Central running. My question is do I need to have both agents installed or can I get away with just running one of the agent for both Service Desk and Desktop Central? Thanks,
Windows Security Authinication prompt
We are running ServiceDesk : 9.2 Build 9203 We are getting the Windows Security box when opening ServiceDesk. It will prompt 3 times if you try using your AD credentials and once if you just cancel. I have added our local helpdesk address to trusted intranet sites in IE, I checked to make sure all setting for our AD Pass-through Authentication was correct and they all are. We receive this box in IE,Firefox, and Chrome. What can I do from here? Thanks, Josh
Tickets being appended to / merged with other tickets
Hi there, We "HAD" SDP build 9024. We upgraded to 9049 because we had a problem viewing the automatic replies window. After doing the upgrade, a strange problem began occurring. Tickets would suddenly get merged with other tickets. I decided to do all the updates and now we are on 9204. To preface the problem, tickets are created when we receive an email at our customer support email address. Example: Ticket 12597 belonged to a requester named Nick and was created on March 11. Today
Changing Groups
Good morning. Is there a way to change the groups a Host is in? If so, how?
Request for Multiple Catalogs
In your webinar video- Going Beyond Busy - 8 Tips to get your IT team smart and productive On the demo when in they log in as a user/requester to the self service portal I noticed in the upper right it show both Issues Catalog and a Service Catalog How can I create that? I would love to separate issue/Incident from Service Requests. Would also like if I can customize and remove items from view I do not need like the following in my view;
Recreating the Request Summary graph from the dashboard
Just trying to recreate the Request Summary from the dashboard in the reports section, we want to be able to show it with a custom date range if possible.
Auto start service
I am trying to get service desk to auto start in Ubuntu 14 LTS. I followed the instructions that are listed in the admin guide (https://www.manageengine.com/products/service-desk/help/adminguide/introduction/installation-linux.html) however the last command "chkconfig --add servicedesk" doesnt work. I get a return of "Command not found". I google around a bit and found that the same thing can be acomplished with the "sysv-rc-conf servicedesk on" command. It shows that the service is configured to
delete browsing history on exit
Is there a configuration in desktop central that will check "delete browsing history on exit" box in IE settings and then disable users from changing this option? Thanks, Josh
Deploying Windows 10
We are looking at upgrading all our machines to Windows 10, using the free upgrade from Windows 7 to Windows 10 option. We have the file 'MediaCreationTool.exe' however I do not know if this would install like a normal software installation would. Has anyone tried this, and do you have any advice? I will be testing it this weekend but asking in advanced.
SLA configuration error
I am unable to edit Medium SLA for one site. For other SLA's it is fine. I have attached error log and print screen of error msg. Please help
Can I rename the defautl request template in Service desk plus?
I need rename o delete the default request, it´s possible?
Event Log Monitors
Hello Is there a way that you can monitor event logs from servers? Ie any warning or error in any event log (application, system etc) I have a look and I cant see anything that can do this. Thanks Andrew
Batch Time Entries ?
Good Day I have got daily tickets to deal with and close. These ticket are pretty much about the same operations to perform on different equipment, therefore I finally have to type in roughly the same Time Entry for each of these tickets, which is so boring. So, I was wondering if there was a way to do a single time entry (i.e 10 minutes) for n tickets at the same time ? Is this possible to achieve? I hope so in which case, I will certainly gain a precious time ... Many thanks in anticipation! Anthony
SDP: Make server ignore replies to request notifications from CC'd users?
I'm not sure if I phrased the title right or not, but this is a somewhat annoying thing that happens to us frequently and I'm not sure if ServiceDeskPlus has a way to deal with it or not. This is the scenario: Steve puts in a help desk request via email, CC'ing his coworkers Tim and Jeff: From: Steve To: HelpDesk CC: Tim, Jeff Dear IT, The copier just exploded! Thanks, Steve Tim and Jeff will both get an email notifying them that the request was created, and they will then either Reply All to that
Did You Know – Advanced Policy Configuration Part VI
This week I will take you through the first half of the settings under the Reset & Unlock tab. Reset & Unlock tab You can find settings related to the self-password reset and account unlock features under this tab. Let's see how to configure these settings to suite your requirements. Unlock account during password reset Enabling this option will automatically unlock users’ accounts when they reset their passwords using ADSelfService Plus. This option will save time for users as they no longer have
After loading Password Manager in Chrome I cannot load Service Desk
Both PW Manager and Service Desk work alongside each other in Internet Explorer and also work separately in both Chrome and IE. However if I open up PW Manager in Chrome and then attempt to open Service Desk in Chrome the page does not load and it returns an SSL Error saying that it cannot get a secure connection but works if Password Manager was never opened. To be able to open Service Desk again I have to close the tab Password Manager was open in and clear cookies and site/plugin data. I have
Password Synchronization with Salesforce
I am trying to get Salesforce to sync with AD and I am follow these instructions.....I am getting stuck at executing the command successfully. I have java 1.6.0_45 and I get an error. I will attach the picture at the end. Are there more detailed instructions or can someone help out with this? ________________________________________________________________________________________________________ Steps to create the required Salesforce API Note: You need to have Java jdk 1.6 installed in your environment
Error during backup
I appreciate your help regarding a fix for the following error message which appears on performing backup by manual and can't backup data by schedule. The current version is 9121. ERROR DETAIL: Starting.... Jan 29, 2016 12:03:58 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to set the standAlone param as : true Jan 29, 2016 12:03:58 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to reset rootDir using server.dir Jan 29, 2016 12:03:58
Due Date defaults to 3 days
Hi, Hoping someone can help me, made a few changes in a Business Unit around SLA's and Priorities and it now appears that the Due date is defaulting to 3 days for every ticket that is raised. I have checked everything and can not see what the issue may be. Thanks in advance Cathy
Exchange 2013 mailbox delegation
Hi I´m missing the ability to give users Full Access permission in Admanager Plus. Anyone knows how to do that or can explain for me why it´s missing? Regards Roger
Software Push Adobe Standard XI
I can't find a How To article on pushing Adobe Standard XI through Desktop Central Software Deployment 92002. I see the How To for Adobe Acrobat and for Pro but Standard is a different model. Any help on creating this? Thanks, Josh
Panzura Log collection
Would this product work for collecting logs form a FreeBSD source like panzura? it needs to be able to accept ALOT of logs, our current log source LogRythem can not handle the amount of logs that panzura puts out. Thanks in advance.
Additional Device error
I have two PaloAlto firewalls configured (2 interfaces on each) to ship netflow data. The first device & both of it's interface have appeared correctly but the second device is not showing up. I've run WireShark on out NetFlow analyzer server & can confirm that we are receiving flow data from both firewalls. We also have a 10 interface license & are only consuming two under the license management page. Thanks
Redirection from old server to new one
Dears Is there any way that can i use to redirect the requester from old server of SDP to new one as now i have two servers one is the old and must be placed by new one for maintenance Note:- i want to make redirect page Thanks in Advance
Error: Could not find or load main class com.adventnet.me.servicedesk.start.SDPStarter
Hello! I'm trying to install/run SDP (Evaluation) on Windows 2012 w/ a SQL 2012 DB. When I try to start the MSP Server it hangs on the Application Layer Started. When I try 'run' from an Admin command prompt I see these as the last few lines before it stops: Could Not Find C:\ManageEngine\ServiceDeskPlus-MSP\bin\jndi.properties Server is starting. This may take a minute ... Java HotSpot(TM) 64-Bit Server VM warning: ignoring option PermSize=64m; support was removed in 8.0 Java HotSpot(TM) 64-Bit
I have lost SDAdmin permission even though the permission is granted
I have lost Admin ability twice now when working in Service Desk. The 1st time I had to re-create my account and it just happened again. I've cleared ie cache. I've tried to sign in on another PC All my tabs are gone except Requests and Solutions. Any idea on what I can try to fix this AND keep it from happening a 3rd time?
Next Page
