Prevent group notification upon saving a new, closed request
We will often open a new request and close it in one step (first call resolution). We have group email notifications turned on so we can be alerted when a new request arrives that at tech within the group needs to pick up and work.
However, we would like to be able to suppress a notification to the group when we add a new request that we are saving as "Closed," as it does not warrant the attention of the technicians within the group.
Thanks,
Adam
Topic Participants
Adam Marks
Jai Anand Krishnamoorthy
Chyke McFarlane
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