Add all Service and Incident Templates for a given Service Catalog Item to one or more User Groups

Add all Service and Incident Templates for a given Service Catalog Item to one or more User Groups

Folks,

I'm aggressively trying to deploy the service catalog.  Not all of our sites get all of our service desk services from the catalog.

For example, some of our sites may utilize Financial Software, so those sites get the templates (incidents and service request templates) from that service category.

When I have to deploy a new service catalog item to multiple user groups, however, I presently have to go into every incident template and every service request template and add the group.

Is there a way to do this now?

If not, I'm going to submit a feature request, because as the SDP gets better, this will be one of those must-haves.


Thanks,

Adam


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