OpManager with netflow not working
Hi , I have installed latest version of OpManager but it is not collecting NetFlow data somehow. Do I need to install netflow plugin for that ? ( As I understand OpManager has built-in capability of collecting and analyzing NetFlow, correct me here if I'm wrong ) ManageEngine Netflow analyzer (stand alone version ) works fine without any issue but I need Opmanager for analyze Netflow data user wise . Can someone help me
Desktop Central reporting incorrect OS
I have noticed a few machines are reporting back saying they have Windows Vista, or Windows XP when they actually have Windows 7. Do I need to do something in order to correct this, as scanning the inventory on the machine doesn't update it.
Change DueByTime for some requests
I need change DueByTime for some requests. I have add new holiday but the DueByTime of some requests don't have been modified. Is possible modify this field from any query? Thanks and regards, Gerardo
Change Requester Role
Hi, We are looking into use the change management feature in Service Desk Plus MSP. I having trouble to add requesters to the change requester role. According to the helptext it should work. How do i do it? I want to let some requesters be able to request a changes. //Micael
Report time-pending request
Dear all I has a report contains all uncomplete request (include Create time) Now i want to count from Create time to when report created to makesure how long request pending. In SD, just have field "Time Spent" count from Create Time to Close Time. Any idea with that? i use SD with MS SQL. Thanks Report
Mail Fetching status || non normal behavior
Dears i am facing non normal behavior for email fetching status , changed from running to stopped no problem in email setting (username / password & port) also i can telnet email server IP with incoming/outgoing TCP port. I tried to reset manageengine service and restart the server but invain ManageEngine ServiceDesk Plus 9.1 9.1 Build 9119 Mail Fetching status :RUNNING Mail Fetching status :STOPPED BR Mostafa Khattab
Upgred SDP
Hi, we have SDP 9.1 Build 9116 can we jump to 9.2 Build 9205 or should be upgrade from 9116 to 9121 thaen from 9121 to 9200 then 9200 to 9205 thank you
Calendar of change
You can synchronize or export the calendar changes to outlook or similar ?? Thanks for all
Hi, Ticket resolves but wait for users to close.
Hi, Right now we have a designed flow, Any incident/request closed resolved by technician waits for end user or requester to close the ticket. In such case tickets are showed as resolved not closed. I want ticket to be directly closed rather than getting resolved. Thanks, Ishrat Khan
Change Templete error
Dear All Seeking your support to solve below issue as I can't add more than one user per change role (ChangeApprover /Line Manager/ ........) Product Name ManageEngine ServiceDesk Plus 9.2 , Build 9201 & 9204 Database : MySQl & Postgre Update : tested on version and can add multiple user normally : 9.1 Build 9119
Error Code 8007202f : Error in creating user, A constraint violation occurred
Trying to setup a new user using a template and get the following error: Error Code 8007202f : Error in creating user, A constraint violation occurred. Any suggestions? The only one I found so far has this same error but using a CSV. I'm only adding one test user
Filter not being applied
The filter I'm concerned with is attempting to drop logs based on the event ID. The filter is currently setup as follows: Drop the Logs containing : Except : Event Source : User : By EventID: <list of event IDs> However, I am still getting logs with these event IDs. For example, 4689 - a process has terminated is still showing up all over the place. Any idea why this might be happening? The filter is applied to the test machines we are working with. As I tried to show above, all fields are empty
Mail Settings
I have problems to config mail settings. My server is Office365, but I try with gmail too.
SDP Online - Wrong translation
Guys, The Dutch translation on SDP Online is wrong on a crucial part. "Kopiëren" actually means: "Copy". The button should be called "Pick up" however, because that is what it does :) "Pick up" in Dutch is "Opnemen"
Performance Problem
We are, at this moment, experiencing extreme performance problems with the OnDemand product. All other Internet navigation appears to be fine so I have to assume the problem is on ManageEngine's side. Can anyone confirm or deny this? Thanks, Tom
To all of those running ELA 10.X
To everyone running build 10.X or greater of ELA, there is a potentially monumental bug introduced with version 10 (and perhaps earlier, but I have no proof of anything before 10.X). There is a bug in the sysevtcol.exe where it frequently fails to retrieve logs from both system and security logs. In my environment this amounted to thousands upon thousands of missed logs every day This is obviously a critical failure for anyone needing complete security and system logs. I have been working with
Add an attachment to a Change after the Implementation Stage
Is it possible to add an attachment to a Change Request after it has completed the Implementation Phase? When we execute a change, there is usually a PDF we generate of the deployment to production. We would like to attach this PDF to the Change Request, but I do not see an Attach File link in the Review or Closing phases. James.
Can you wrap the Mobile iphone App
We want to set up an AirWatch MAG and wrap the ServiceDesk application and publish it for our technicians to use securely on their devices.
Search words in the text field
Hi Support, After careful analysis, I noticed that the search for words in the text works in the initial ticket and not in the rest of the conversation. So, maybe it's a feature server access in the future. Daniel
Disk Space on new devices
I've noticed an issue with newly built devices, not sure if it's effecting all devices at the ,moment. The inventory is showing new devices that they have no free disk space on the main inventory summery. Within hardware it's correct, the issue with also showing the same issue on reports. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Close Request Link without user authorization in SDP
How to close the request via a $RequestCloseLink without user authorization in SDP ?
Desktop Central Test enviroment
Hi, we have Desktop central 9 enterprise, we would like to install same our DC build as test environment ,when I try to install DC I check the license as trial for 29 day ,do you have a DC for test ,also do you have an steps to install DC test environment local no need to add our domain in test environment as local please help
Mass answer
HI, My sdme version: 9.0 Build 9040. Please tell me how to send a response at the same time for more than one application? Best regards, Glinenko Dmytro
Importing Problems
Hi, We are contemplating switching from Service Desk Plus to Service Desk Plus MSP. We have a large amount of problems we would need to import over. Would this be possible? Cheers.
ServiceDesk Plus 9206 Released
Dear Users, SDP 9206 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9206: SD-62577 : Customer upgrading first from any of the versions below 9200 to 9200, and then again from 9200 to 9203 or 9204 can apply this ppm from 9203 or 9204 so that the login page blank issue can be resolved. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
SD+ form fields
Any plans to increase the size of the form text fields? Some of our business partners are looking at SD+ to automate their paper forms and find the limitation of the fields frustrating. In most cases they have a description field detailing form field criteria or fields that require paragraphs (i.e.: business rationale).
SDP License
Dear's I uninstall SDP and install again where can I find the file license file to upload in SDP, know I have old service desk folder . Thank you
Move Data base between servers
any idea on how to move ncm plugin from one server to another, we already did move opmanager but not ncm regards
Change Requester
Hi, I tought that i had posted this, but i cant find it. We looking into start to use the change management feature in Service Desk plus MSP. According to the help text we should be able to set a requester to have the change Requester role. But i can't find how its done. Does anyone how it is done? //Micael
OpManager has detected that it has lost network connectivity and has suspended all monitoring.
Hi, I am using OpManager v12, but I am having some troubles to get started. After the installation process is completed and I login into OpManager, I get an alert like this “OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established.”. When I access the device information for the server, the status is “Device not Monitored”. Any idea what might be? Thanks in advance for your response.
Desktop Alert Popup
Hello Guys! I want to know if Opmanager have a plugin, or a software that instead only receive email with notifications, show a popup on my desktop..or something like that. I have an Opmanager installation, but, I'm on a secure area here in the company...so I cannot have any email on my computer. And stay with Opmanager opened all day checking "if" there is an error is not the best solution.
How to increase hard disk space on OpManager-Server
Hi everyone, The free disk space on our server running OpManager, has lately become very full. Is it possible to remove temporary files or log files in the OpManager program folder? We've got a Windows Server 2008 R2 Machine. I have already looked with the tool "windirstat" at the hard disk allocation and I think that these folders take relatively a lot of space: C:\Program files (x86) \ManageEngine\OpManager\logs C:\Program files (x86) \ManageEngine\OpManager\tomcat\logs C:\Program files (x86) \ManageEngine\OpManager\tomcat6-old\logs
Clear device of database Opmanager in SQL Server because dont permit include
Hi, I need to know how to clean the database opmanager a device removed , sometimes keeps and does not allow adding the same device indicating oid error . I know that through an SQL statement can be eliminated but I the structure of the database opmanager . Sometimes it is corrupt information in the database when devices are removed. The database is server aditional no is with opmanager, in sql server of windows. With other software I can discover the same device with error in Opmanager. thanks
Get Configuration of Deleted Device
Hi , I have a customer that has NCM plug-in . he deleted one of his network devices from NCM , can he retrieve the saved configuration backup of that device , is the configuration saved on the NCM servers even if the device delteted from NCM ? Best regards
Cannot connect OpManager to SQL DB Server
I'm attempting to install OpManager 11.6 Enterprise as a primary server in our environment. When I reach the point in the installation where I need to connect to the SQL server, I am putting in what I believe is the correct information but getting an error that the host name or port number is incorrect. I've tried using the SQL SA account as well as my account with domain admin privileges. I've tried the FQDN for the Host Name as well. The port 1433 is open for TCP on the SQL server. Is there something
Upgred Desktop Central
Dears, we have DC Build No: 92002 can we jump upgrade to 92035 or we should upgrade from 9002 to 92021 then 92022 then 92023 92024/25/26/34/35 and if we jump from 92002 to 92035, all Features between exist build and latest one will receive and apply the new Features and hotfix . thank you
MDM Geo-Tracking Map
On the Geo-Tracking tab of an MDM managed device, it shows the recent latitude and longitude of the device. Underneath it says that I can configure Google map to locate the device by downloading the Google plug-in. But the link takes me to instructions on downloading and unzipping an html file. Instructions seem to indicate it should be unzipped to C:\ManageEngine\DesktopCentral_Server\ and it ended up unzipping to C:\ManageEngine\DesktopCentral_Server\devicelocationmap\webapps\DesktopCentral\html\deviceLocationMap.html
OpManager V12
How do I remove or disable specific AD Service and Exchange Monitors in OpManager v12?
Can we pull all open tickets through the API based on technician's API key permission settings?
We would like to pull all open requests for individual support groups. I do not see a filter provided for it here unless i have over looked it. I thought maybe there may be a work around where the API key associated in the URL, might only pull requests that the technician themselves are associated with. Is this possible? Get all open requests (Open_System) returns a json object that does not differentiate by support groups, so i cannot iterate through the objects to separate them out by groups.
Need help having multiply issues
We have a new setup of Service Desk Plus. Any help would be greatly appreciated. 1. Whenever we try to add a new technician that person is unable to log in to Service Desk plus? 2. New users are not being auto-added, if after attempting to sign in. They will show up in the requester's list but they are unable to sign in? 3. Having to use LDAP instead of AD? logins fail when using AD authentication.
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