Linux Install (No Web Interface)
I followed the instructions and set my web interface for the default port 80, but the only thing I'm getting is the default apache2 page. I'm more of a network guy than I am a server guy, so what am I doing wrong here?
Project Time Tracking Report by Technician Per Task
I am creating the following query report to run weekly that will pull in that weeks' hours & minutes reported in the Project > Task work log. This was working until a technician had multiple entries in a week for one task. The error returned at that point was: "org.postgresql.util.PSQLException: ERROR: more than one row returned by a subquery used as an expression at ..." followed by a whole lot of random text. I'm sure its the sub-query performing the SUM(ct.TIMESPENT) for Task Hours and the ROUND(((ct.TIMESPENT) for
SIF (Support Information File) doesn't generate
We have five probes in our environment and on two of our probes, the SIF doesn't generate. The message "Please wait... it takes sometime depends on logs size." appears and quickly disappears and I keep an eye on the /<opmanagerhome>/support folder and the folders for conf, debug, logs and users never get made. Any suggestions on what might be causing that and any quick fixes?
Incorrect Data Flowing in from ASA5505
Hello there, We are receiving incorrect in/out data flowing in from the ASA, Maximum inbound is 60Mbps and Outbound is 10Mbps. But if you could look at the below image you will see the graph shows a spike of 272Mbps OUT speed which is incorrect. Here is the config from the ASA, access-list netflow-export extended permit ip any any flow-export destination inside 192.168.200.11 11265 flow-export template timeout-rate 1 class-map netflow-export-class match access-list netflow-export class netflow-export-class
Resolution edition error
Hello Team! We trying to edit some of our resolutions but get some error. Text in error message:"Error occured while loading input to DataBase". It happens not every time, not with every Resolution. Not any dependency found in many tests from our side. Any Browsers, any last 10 Service Desk bilds - no dependicies found. Any ideas?
Manage IIS .NET Users
I am trying to figure out if one of the Manage Engine products will manage .NET Users' accounts. Essentially we would like to have this product create new accounts and in turn notify the users when their password is expiring and / or allow them to change the password through the tool. It would be a huge bonus if we could use the tool for single sign on to the web application also. Currently we have a web based app on IIS 7.5. We have 250 users on the site but all of those are currently being created
ServiceDesk Plus 9208 Released
Dear Users, SDP 9208 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9208 SD-62526 : Unable to start the application with MSSQL database in some environments. SD-62695 : Unable to view Time Elapsed Analysis tab in request details page in some environments. SD-62712 : Problem in displaying fields in new request form and in edit request page due to browser cache. SD-62352 : Issues related to Technician
Unnecessary text in some Notification Mail after Update from 9120 to 9208
Hello We updated from 9120 to 9208. The text in the body of the email has an additional word (OPERATION:) for two of the notification rules. I didn't change the our customized template after the update. And this OPERATION isn't shown in the template. Where can I delete it? The mail looks like: It appears only for these two rules: Regards, Markus
Password Violations
PROBLEM: There is no way of setting password policy on individual user accounts in bulk based on a resource group as can be done for password resets. Here's the ISSUE: 1. I auto import all servers ( say 100 servers ) in the domain ( each server has admin1, admin2 and guest accounts ) 2. The servers are automatically assigned to a dynamic criteria based Resource Group that includes user account = admin2 as one of the criteria Password Policy is set to password < 30 days and 4-20 chrs with special
Auto Suggest Solution Not Displaying Correctly
When a user tries to create a new request and they receive the auto suggested solution if they click the suggestion they cannot see the solution but instead just get a gray box (see attached).
Technician Notifications: New Request
I have checked the box for "Alert the following technician(s) by e-mail when a new request is created." and listed myself in the list of technicians to notify. I also checked to make sure that my email address is included in my AD profile, just like the requester's is. The outgoing mail settings are correct, proven by the fact that my requester is receiving email notifications to acknowledge when they create a new request. However, I am not receiving notifications when a new request is submitted.
SDP Prompting for credentials
Hi everyone, I am in the process of setting up a new SDP Enterprise environment. I have set up the computer account and enabled AD passthrough, however whenever a user browses to the web address of the SDP server, they are prompted for Windows/domain credentials. Is there something I am missing with regard to setting up SSO, such that a user does not have to enter any logon details, or is this expected behaviour? I am upgrading from an older version of SDP, so not sure if this is expected or there
Start SDP with warning
Hi guys, I have updated the SDP to 9200. When I start the application, I get the warning. "Server is starting. This may take a couple of minutes ... Java HotSpot(TM) 64-Bit Server VM warning: You have loaded library /home/wls81/ManageEngine/ServiceDesk/lib/native/libUniqueID.so which might have disabled stack guard. The VM will try to fix the stack guard now. It's highly recommended that you fix the library with 'execstack -c <libfile>', or link it with '-z noexecstack'. Licensing : Loading
Software Totals Incorrect
I am auditing our installed versions of flash. The "Installation(s)" number in the "Software Details" tab is lower in than the "Total" number on the "Installations" tab. Is there a way to correct this? Most are off by one but some a of by much more. Why would the totals be different on the two tabs? I am using 9.2 Build 9207
Report on requests with notes
Hi, I would like to run a report on all requests closed in last month which have had a Note added to them. If the note itself could also be added to the report that would be ideal but if not then at least returning the calls with notes would be a big help. Is this possible? If so can you let me know how or provide the query? I would just want RequestID, Requester and Subject of all calls with a note. (unless the text of the note itself can be displayed directly). Thanks
How to change site for existing technicians?
I have an already working MESD+ configured and working (even though most of the technician accounts having started coming up with errors and still trying to resolve them). In my organisation most of the technicians have been redployed to new sites and the ones they were working from before handed over to other technicians. I am trying to make the new changes with respect to the new sites but I can't do that coz of the following error that keeps popping up. "FAILURE :Error while saving the technician
Users forgetting Security Questions
Hi - Users seem unable to remember their security questions. Is there any way to see the answers already given? Is it possible to delete the user and force them to join again with new answers? Thanks
Error to add aserver
hi i try to add a server and have this Error Code : -2147217392 can you help me shuki shuki@eldan.co.il
v12 bugs - url monitoring and service monitoring intervals
Hi Checking v12 and have discovered in first look that url monitors wont notify at all. There is even no option for them in notification profile settings. And service monitors intervals are fixed 5 to minutes if they are applied to device however i have set them 1 minute. When applied future changing is not possible.. and seems that service monitor wont go up again when service is restored.. Is there any cure ?
Unable to add domain requester
We had an issue where a technician was unable to login, so we removed the technician in the hope to re-add them, but when we try to re-import the user from active directory the import window says we have successfully over-written a existing requester but when we look for the imported requester, so we can convert them to a technician they aren't even listed? So we tried to create the requester manually, but SD+ errors with a user with that username already exists but they don't??? Is there anyway
error updating to 6.3.6
updating from 6.3 to 6.3.6, but it keeps uninstalling here's a sample of the dialog box : at com.adventnet.tools.update.installer.Unzipper.startUnzipping(Unzipper .java:944) at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPat ch.java:284) at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:2 24) at java.lang.Thread.run(Unknown Source) java.io.FileNotFoundException: F:\ManageEngine\ADManager Plus\patchtemp\jarupdat e\org\apache\jsp\jsp\reports\filter
Reports for managers , object owners
Hi, How to create scheduled report for Managers of users or AD objects owners for cyclic review? Is the only way is creating independent reports for each manager or owner? Additionally i cannot find "copy scheduled report" or "save as" option. Regards WB
dashboard - exclude, include OUs
Hi, Please add possibility to include/exclude some OUs on dashboard view. We have less then 1000 users but more then 30000 corporate contacts imported from different domain. Now dashboard is useless if I see 30000 inactive and disabled users.
Scheduled Reports
Is there a way I can schedule a report for a specific user. The report list everyone, and I want to be able to schedule a report for only users in a particular department and schedule it to run and email the department manager.
HelpDesk Technition Setup - Error Code : 80070005 - Access Denied
I am setting up ADManager Plus for the first time. I have created a HelpDesk Tech and assigned the roles of Unlock Account and Reset Password. I login with the technicians account and attempt to unlock a users account. I get the following error - Error Code : 80070005 - Access Denied.
Change Template with no approval required
I want to make a Change template with no initial approval step. Basically a Technician can work a change without approval or CAB review but the work stays on the change list. This would be for our standard and routine changes like microsoft patches, simple web page changes, and things with low risk and low impact. Possible?
Memory usage + service crashing
We have been in the process of rolling out ELA to our workstations. What we have now noticed is that anywhere from 25-30% of the agents crash on a daily basis. Additionally, the agent service is eating up anywhere from .5gb to 3gb memory on these machines. This is not a viable solution and we are looking at discontinuing our use of this product, as it currently stands it is not usable. Please advise.
upgrade from 8316 to 9001 to 9004
We completed our upgrade and ran into a few problems. Notifications that aren't enabled in the notification rules started being sent out. Specifically, notify requester when a request is assigned to a technician. We have never had this enabled but after the upgrade it began sending out these notifications for all accounts even though it was not checked. We fixed this by checking the box and saving it and then unchecking the box. It looks the parameter for requesttemplate had a name change in
Report questions
Hi, Can you create reports from SC on the history of emails sent from SC for each support rep over a period of time? Regards Cathy
Unable to change webport
Hello, We have successfully reinstalled ServiceDesk Plus on windows 2012 with MS SQL server database configured. Trying to configure SSL certificate and in this process it is required to change the web port to secured and 443. When I try to execute \bin\changeWebServerPort.bat 443 https from command prompt, below is the error thrown. Exception while forming the url: null and getting the stream. C:\..server\default\conf\buildinfo.xml <The system cannot find the path specified> java.io.FilenotFoundException
getMasterInfo & getSlaveHost pmp0.txt log
Hello, Can someone explain what getMasterInfo and getSlaveHost commands are for? I see Info errors for these two commands in pmp0.txt log very often. I looked in the directory and did notice the Primary.conf file is missing. Is that conf file needed and what is it for? [com.adventnet.passtrix.client.util.ClientUtil]|[INFO]|[17]: getMasterInfo - conf file does not exists ..\pgsql\bin\Primary.conf| [com.adventnet.passtrix.client.util.ClientUtil]|[INFO]|[70]: getSlaveHost - conf file does not exists
PMP Enterprise - Dual import / can no longer delete resources.
Product : ManageEngine Password Manager Pro Version : 8.3.0 Build Number : 8300 Our Enterprise installation of PMP has been running fine for some time. However, beginning just recently we can no longer delete resources. On top of that, during a recent import task, PMP imported the resources twice, so we have double listings for 100+ resources. We actually had to bring down our active instance because the CPU was pegged by postgres attempting to delete the resources. When I trigger a deletion request,
Field for generic notes
Hi All, Is there a way to add notes to an resource ala the notes field as with a user account under Account Attributes? It is possible to add an extra Resource attribute field, but that is only 1 line and will not satisfy. An other option what is acceptable is to create a new resource type with only a notes field. But what I see is that the minimum Resource Attributes are: Resource Name, DNS Name / IP Address and for Account Attributes: User Account and Password. Any suggestion? Greetz, Gerard.
Requester Reply sent to Requester
We recently started using a new install and our previous installation never did this. Version 9027 When a requester replies to a ticket with an assigned technician they get the reply also. Attached is what we have ticked, I must missing something obvious?
Unable to get notification to Tech and requester
Hi Team I m using Manage Engine Service Desk Plus version 9.2 build 9207, i have configured all sites but when the requestor raises a ticket he doesnt get any notication via email, even i have enabled the settings to receive emails as soon as ticket is raised by requester
In-place upgrades
Is there any way to perform an in-place upgrade of Password Manager Pro? For production environments that have integrated automatic credential retrieval at runtime, or at start of service(s), the ability to perform zero-downtime upgrades is crucial.
Upgrade path for tomcat and java?
Based on information from my cybersecurity department, the version of tomcat that PMP uses is 3 major revisions behind and has nearly 40 published vulnerabilities. Also the version of java is out of date. Is there a recommended update path for tomcat and java?
Can't create report for archived incidents
Hi, I can't find the option/link/menu to create a report using archived incidents. I looked everywhere. Is that a functionality on this version of Service Desk? Thanks, Pierre-Luc
Ability to Group requests together by Category or Subcategory
Hi, is there a way to group Group requests together by Category or Subcategory on the Request Tab page ? example want to group all Backoffice related incidents together, all Software related to gether etc. will just unclutter the screen.
Notifications for Technicians
I have checked the setting: "Alert the following technician(s) by e-mail when a new request is created." yet I am not receiving the notifications. The email server is properly configured, and proven by users receiving the confirmation when they submit a new ticket. Any other places I need to examine? Thanks! - Joshua Rogers
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