SIF (Support Information File) doesn't generate

SIF (Support Information File) doesn't generate

We have five probes in our environment and on two of our probes, the SIF doesn't generate. The message " Please wait... it takes sometime depends on logs size." appears and quickly disappears and I keep an eye on the /<opmanagerhome>/support folder and the folders for  confdebuglogs and  users never get made.

Any suggestions on what might be causing that and any quick fixes?

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