Technician Groups
How does one create more groups for the technicians. Out of the box there are 3 available groups for technicians: Hardware problems, Network and Printer problems. I can't figure it out. Thanks in advance
Update 9207, is it safe?
The subject says it all... -Ross
WorkLog Tab
Good Afternoon! I have just recently upgraded our version of ServiceDesk Plus from 8.1 to the newest 9.1 Build 9114. Is it possible to have the WorkLog Tab placed back where the Tasks log is or to add it to the end of the list? Thank You! WIlliam
Performance Monitors Dials and Graphs
I am using build 11600 and the Performance Monitors Dials and Graphs are missing from the API client however, they are visible when I switch to the old U/I. Is there a fix for this?
Install hotfix by DC
I need to install a hotfix, KB968730 and is not in Desktop Central. I can manually add and then distribute it ??
Does AD Manager Plus recognize RODCs?
All; I have a read-only domain controller sitting in a DMZ. AD Manager Plus has the ability to "see" it, but isn't recognizing it as a domain controller. Has anyone seen this? Thanks. Rich
technical problem
How i create the users from active directory
Monitored devices and their credentials
Hi. I need to print a list of all monitored devices in my installation of opmanager, along with the credentials they are set to use. How can I do that? Regards, Jason
Report for number of times software is used and when last used
We have just installed servicedesk plus. I am wanting to report on software installed per machine and number of times it has been used and when it was last used. Is this possible and if so how/what is the query?
Topic list disappear by IE11 SDP9206
Hello, I update SDP from 9121 to 9200 and 9206. Solutions Tab Topic List disappear by IE11. Solutions Tab Topic List appear by Firefox 44.0.2 Could you please teach me about setting IE11 to appear Topic List. thanks Mitsutoshi.
display the name of approver
Hi, There's the email address of approver in the request 'approvals' tab. How can we display the name of approver ?
OPmanager 11 apps plugin, email server monitor
Hi, I create new monitor in apps-messaging system tab. But I forgot to include this monitor to a group or to create a new one, so although it seems created but I could not find it. Problem is the monitor for email server is creating testing email every 5 minutes and I would like to remove this setting. Since I could not find the monitor that I create, i could not remove this and it keep spamming emails. How can I remove the monitor that I create if I could not find it under any group ?
REST API for Solutions
Could you add a REST API for Solutions? Get solution by ID Search in solutions (by title, by tags, by author, by add date, etc.) Add a new solution Edit the solution etc. Regards, Dimitri
Recurring Incident Triggers Problem
Dear ServiceDesk Plus Team, Hope you are doing well. Can a recurring incident automatically trigger the creation of a new problem with the same title? If yes, how can we do so? Thank you in advance and have a great day. Regards, Ahmad
different template the reply mail. If possible ??
I have several supports groups. (one x departament ). could have several templates to reply by e-mail when a new request is received depending on the group?
Add to Junk Sender Quick Action
I know of the spam filter. A better way would be a quick action to delete the ticket and add the sender to the block list.
Form: Save and return
As we ramp up our entire Enterprise Operations team with ServiceDesk, a request came up from our HR department when submitting forms. In this case we have a Recruitment form that Managers complete and submit to HR. Most of the time the Managers have a partial idea of the activities, budget, and responsibilities of the new position but still have some outstanding questions. They prefer to get the process started and submit an initial paper request to HR to begin the formal approval process. Now with
Automatic Close - Open Request Link
Hi Dear , I have many requests from customers about the mecahnisem of Automatic Request Close . currently when the Technician Resolve the request , an email will be sent to the Requester asking him to either Click the Link to Close the Request or reply to reopn the request. The problem is the Requester used to reply with "Thank you" email to this notification email , which cause the Request to be opened again. The customers ask if it's possible to have another link to allow the Requester from re-oppening
SPD notifcation rules mail bounce between two SDP setups
Hi, We have a problem where both we and a supplier to us use SDP. What happens when one of us sends a notification where the subject contains ##caseidnumber##, it will interpret it as belong to a previous case in either installation of SDP. It may also bounce back and forth, creating a new case each time for all eternity till we shut down the notification rule not to send a notification if a new request is created. Somehow, it doesn't look like the Junk Notification filter is working even though
URL monitoring with custom script
I've discovered that the URL monitor in Opmanager cannot monitor a Sharepoint URL if NTLMv2 authentication is required. I'm wondering if it's possible to achieve this using a script monitor passing credentials via powershell. If so can someone assist with the script? I've been googling this up but can't get anything working? Thanks.
Monitoring the vm disks using only the Host credential
Hi good morning Monitoring disks of VM machines in OpManager? For example the server VM has two disks C: and D :, as I seek information from these using only the credentials of the Host. For if it is possible I will not need to adcioar the OpManager credentials on all servers.
Urgent - Unable to find requester
Hi, We are trying to search for a requester to convert them in to a technician, however I am unable to find them in Admin > Users > Requesters list. I always search for them by surname, but that does not return the right person. I have also looked through all the requesters we have under the M, but they do not appear. I can log a ticket under their name as a requester, so they appear to have been imported from AD and have even double checked to ensure they are not already a technician. I have tried
Please allow the ability to re-order fields inline
It would be good as we build forms to be able to reorder items as needed. The most common need might be to sort alphabetically. As an example in the image below. Often if we add more to a list we need to start over. Or if this ability is available...I confess I have not found it.
Creating a New Business Rule
When creating a New Business Rule, is there a way to create more options under the "Perform these actions" pulldown? I created a field called Market and I would like to set a rule that the Market is set to a specific value when a new order comes in via an email box.
I would like to bulk change user titles for users
I would like to bulk change user titles. This is one attribute change only.
Custom Dictionary for emails, alike Outlook. Also, spellchecker is not working.
Would it be at all possible to create a 'custom dictionary' for the emails, alike that of Outlook. There are many instances where I have to change or simply ignore the suggested corrections as the words are not common English or are for example our product names. Also, the spellchecker appears to not be working at all so I always end up manually fixing any errors. Example, have just done an email with just 3 words in it, one purposely spelt incorrectly, left it for 50 minutes...still 'Checking'...so
List of coming Features and Extensions?
Hello, is it possible for ManageEngine to show us a list of coming features, enhancements and wishes with priority? I asked for enhancement for clustered Exchange Servers some month ago, but always if i asked the support after some time, i got the answer it is planned for future versions.... Kind regards, Jörg
Report time spent in each status
Good Night, I need a help at the time a report is generated in ServiceDesk Plus MSP. Every month a report is generated which is recorded which was the time that the incident was in the status monitoring. We know that the incident may go through several status, all these have a time limit status of care, and this limit can not be exceeded if it happens to exceed this deadline that is informed by a sign or e-mail. Sincerely, Peter
Error java / restoring data
Hi guys, I got the problem below when i try to make a restore of database in ubuntu server. INFO: Going to reset rootDir using server.dir Exception in thread "main" java.awt.HeadlessException: No X11 DISPLAY variable was set, but this program performed an operation which requires it. at java.awt.GraphicsEnvironment.checkHeadless(Unknown Source) at java.awt.Window.<init>(Unknown Source) at java.awt.Frame.<init>(Unknown Source) at java.awt.Frame.<init>(Unknown Source)
Error when run this query (from the SDPMSP KB)
Hi, I am trying to run this query, but give me an SQL Exception: Incorrect Syntax error message http://kbase.servicedeskplusmsp.com/query-reports/reports/query-report-to-show-all-accounts-sites-and-their-associated-support-groups-and-the-members-of-those-support-groups.html select acd.org_name “account”, sdo.name “site”, qd.queuename “Support Group”, aau.first_name “Technician” from queuedefinition qd left join queue_technician qt ON qt.queueid=qd.queueid left join helpdeskcrew hdc ON hdc.technicianid=qt.technicianid
Dashboard stats are wrong
New install of AD Manager Plus, I login and the stats show things like 1639 users, 1601 of those inactive, which is clearly not right. It also shows I have 45 disabled users, even though there are over 400. I've checked to make sure the Domain Settings are correct, made sure I'm on the latest version of software, refreshed the dashboard, rebooted the server, etc. I don't feel like I'm going to get very useful data out of this tool if I can't count on the dashboard to be accurate. Anyone have
Exchange Reporter Plus Build 5141 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 5141 ! Below are the new features, enhancements and bug fix included in 5141. New Features: Exchange Reporter Plus supports 64-bit version of Windows operating systems. The product setup is available for download and installation in both 32 bit as well as 64 bit specifications. Exchange Monitoring - Organization Overview: Monitor - Organization Health: Provides a consolidated view of the health of Exchange components
ADManager Plus - laggy
Hi there, We are looking to purchase ADManager Plus. However, there are a couple of teething issues we would like to iron out first. Seems the web interface is very laggy. Sometimes it's fast for small periods of time, then other times it takes quite some time to load a page. It's running as a service on Windows 2012 R2 VM with 2 vCPU and 4GB Mem. This server is also the DC. Have you come across this before? Are there any tweaks we can do? The VM isn't constraint for CPU or mem (and the disk is very
When updating a request with a resolution, status does not change
Hello, Recently I have noticed that while attempting to resolve several requests, when I enter a resolution and select the status change to be "Resolved" that the entry is saved, however the status remains open. I must then, edit the request and change the status to resolved again for the action to take place. Perhaps this is only a case of me being impatient? The next time I notice this, I will wait to see if the status changes. I haven't noticed this happening before. The request history for
Report to include most recent conversation?
9.0 Build 9039 on PostgreSQL I've created a custom report showing all open tickets and included a few relevant fields; this works fine. The report is used in weekly helpdesk status meetings. However, I don't see a way in the GUI to select something like the most recent non-System conversation. That information would be helpful to be able to show what the most recent activity was on the ticket. That way in one report I could have RequestID, RequestMode, Requester, Subject, Description, Request
Request status - visibility for different accounts/support groups
Hey all, is there a way to select what request statuses are visible per account/support group? I'm thinking about implementing the MSP for the whole organisation, but that would require creating 10+ accounts with completely different business processes. If I can't differentiate the aforementioned request status - a BIG list would show up for the technician and that's something I'd like to avoid. Best regards, Marcin
NCM for Cisco ASR 920 and ME 3600-x
Hi, I am evaluating Opmanager for our company.. I added our routers (almost all ASR 920 and ME 3600-x), but they are not added as device to the NCM-Plugin! I tried to add them manually using SysObjectID-Finder (see attachment) and rediscovered the devices - still without success. Btw how do you delete added SysObjectIDs??? Regards,
Process Monitors (v12)
So I would like to track/alert on exact number of instances of a process in process monitor, however the = sign with the value set to 2 and rearm set to 2 causes an alarm. THe instance count report shows as the value of 2. Is the = bugged currently or am I understanding it wrong and should be setting it to something different? Is it meaning to sound the alarm if the value hits 2. If this is the case, we definitely need a != which I found mentioned by ME in another post, but obviously hasn't made
Manage Custom view
Dear support team Can I could create a list view in request page that only the user is allowed to see this view Thanks
Did you know - Enforce password history settings during password reset
By design, Active Directory does not permit password history check during password reset. However, you can enforce password history settings for password reset in ADSelfService Plus. You can enable this option and prevent users from abusing the password reset option to reuse their old password. This is how it works: After successful identity verification, ADSelfService Plus resets the user password using a randomly generated temporary password. ADSelfService Plus now attempts to change the temporary
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