Hi,

As historically we have used SD+ solely within the IT team, in the past we have only used templates as a way of managing our calls.  As we look at expanding our operations we want to make better use of the service catalogue. I am trying to transfer the templates that are currently in use into the service catalogue

In an attempt to avoid having to manually re-enter each template within the 'Add Service' section of the service catalogue configuration wizard, I have instead gone into each of the incident templates.  From there, I have added the 'Service Category' additional field and selected the appropriate Category. 

This has worked in terms of making the template appear within the relevant section of the request catalog (at the top left of the screen) but the templates are not appearing within the 'service catalog' in the admin section.

Is this normal? Are the templates being properly brought in to the service catalog and if so why aren't they displaying?