Layer2 Map - how to delete entries
Hello everybody, I have some Layer2 map entries that i want to delete. These entries were generated after errors when i configure them. So they appear in the list of Layer 2 maps but point nowhere , with this error msg : Device mapping does not exist for this map I suppose this is a entry in the opmanager registry but i don't know where and how i can delete it. Version : Opmanager version 11 (build 11400) on windows server 2008 R2. Thank you very much for your help; Samuel
upload attach file in the approve page
Dear Supprot. Is there any option to upload attachment file in the approve link?
Hotfix 8008 released
Dear Customers, Today we have released the hotfix 8008. Existing customers planning for an update can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed in this release Issues Fixed: Sl.No Issue ID Description 1 13204 Unable to sync data from SupportCenter Plus to Zoho Reports when migrating from lower versions 2 13212 Unable to backup and restore data when the backup file count exceeds above 100 3
Bug with Service Catalogue Icons
I have noticed a bug which is affecting me applying an Icon to one of my Service Catalogue Categories. I have two categories called Email and Software. When I apply an icon to the Email category it works fine but if I try to apply an Icon to the Software category it doesn't update it; instead it changes the Email category icon to the one I want for the Software category. I hope I have made this clear: Effectively I can change the icon for one category but if I try to alter the other category it changes
Remove VIP flag
Hello, For a project I added the VIP flag in bulk to over 200 Requesters easily using the Mark as VIP action. Project is over and I would like to remove the VIP flag from all Requesters but this doesn't appear to be an option. Is there a script that can be used to remove the flag from all requesters in the database? Version: 9.1 Build 9118 SQL: 2008
Status Change when Requesters Reply
Hello, We have enabled the setting under Admin > Self-Service Portal Settings "Open onhold requests upon requesters reply?". When a request is on hold with our custom status "Awaiting Customer Response", and a requester emails a reply, the status is updated to "Open" automatically. This works fine. However, our customers log in to the self-service portal most of the time to look at their requests. If they reply to a request directly from within the self-service portal, the status does not change
Making additional fields mandatory
Hello All. Anyone knows how to make an additional field mandatory? Say in worklog, I add a field and i want techs to select a feature from that field before updating worklog. How can I do this?
not able to disable threshold under OpManager version 12
Hi, I'm traying OpManager version 12 functionnalities but i have a problem with editing thresholds. In fact, i made few notifications profiles and i associated them to windows server 2012 r2 devices and i configured tresholds for test so i got notifications. The problem is that when i tried to edit thresholds to stop notifications i still have notifications and i couldn't delete thresholds neither by trying to modify the device template or by trying to modify this from the devices snapshot. So i
Change the Customer of a request
I have a need to change the customer of a request to another customer. Is there a way to do this?
Modifying Monitor Values in existing Monitors OID Error message
I am being alerted when my Domain Controller LDAP Client Sessions are too high. I am OK with the sessions and I would like to updated the threshold. When I attempt to update the threshold I get the followiing message and it won't save. Enter the SNMP OID, however this has been entered long ago, I a just want to modify the threshold. We are running OpManager 10100 (64 bit) Is this a bug/ known issue? I gave a specific example, however I do not seem to be able to change monitor threshold values.
Feature Rquest
Can I please ask that in future releases that technician and requester email addresses are set to be not case sensitive. This is causing us to miss requests being sent by email. Thank you
Op Manager
Hello Team, We Chips Raipur would like to have Demo session of Op Manager tool for mapping with our Network infrastructure. Need Demo Support on the product.. Arshad Khan 8181008007
GeoLocation configuration in Netflow Analyzer in FREE Edition - Monitor 2 interfaces
Hi everyone, I'm a new user in Netflow Analyzer tool and I'm trying the free version. I read that the latest version of Netflow Analyzer has supported geolocation configuration but I can't find this feature on the dashboard . I have also read and searched all the things related to this but still get no result.Please show me how can I find it? Thanks a lot
How to upgrade NCM 11 to 12
How do we upgrade from NCM version 11 to version 12? Do we simply run the full installer? I don't see any information about upgrading in the documentation.
ServiceDesk Queries
Hi Team, We have SDP with build 9209 installed on windows server with remote MSSQL database. We have following issues in SDP: 1. SDP integrated with OpManager 12000 build. When alarm comes in OpManager, SD is generating ticket for that threshold breach. But when alarm clears in OpManager, SDP ticket remains open. AutoClosing is not happening. 2. SDP integrated with AppManager 12700 build. For a server if CPU utilization crosses warning threshold, we are getting alarm in Application Manager and corresponding
Query to assign SDAdmin role to the administrator or to a particular user
Hi, I am wondering if you can provide a query similar to the one below, but with the capacity to assign SDAdmin role to an specific user or to the Administrator user. The situation is that a local customer reports that he remove SDAdmin role and now the Administrator does not have the Admin Tab when login to SDP. I need to offer a solution in order that the customer be able to login with admin rights again. I found the below query that may help if you can modify it to assign the SDAdmin role.
[SOLVED] Setting request status via REST interface
I'm working on a pretty cool proof-of-concept with Microsoft Orchestrator and SDP. I'm using the REST interface to get-put information in the tickets. Getting info is no issue, working perfectly. Trying to set the 'Status' of a ticket however is proving difficult. Using the example request below: http://helpdesk/sdpapi/request/23515/?TECHNICIAN_KEY=1799FA64-4414-4A90-BC43-XXXXXXXXXX&OPERATION_NAME=EDIT_REQUEST&INPUT_DATA=<operation><details><parameter><name>status</name><value>Resolved</value></parameter></details></operation>
AD360 Single Sign On
Hello, I am able to enable single sign on in AD360, but there are some questions I have regarding this feature. 1. Where do I go about assigning Security Group to have access to AD360? 2. Where are the permission set per group or user? 3. At the login screen is there a way to limit the Log on To for AD360 Authentication and one domain (we have two domains in our environment)? Thanks
Query regarding redundancy
Hi All, I've had a read of the documentation but can't find the answer I'm after, perhaps someone here can help? My question is regarding redundancy. We have multiple sites which we have bought a distributed licence for and the admin server will be going into our primary site. What happens if we were to lose the admin server for some reason? Is it possible to review the logs on the other managed servers directly? Also, what about the primary site? Does the admin server handle the logging at that
Eventlog Analyzer getting a lot of Alerts - Software Installation and I cannot make out what is happening.
I been getting a lot of these net.exe, net1.exe cmd.exe and find.exe on my windows server 2003 domain controllers. I ran multiple scans just to ensure something didn't get past my firewalls and virus scanners. Checked various worms and Trojans so see if possible matches. As far as I can tell these are just normal windows processes but cannot understand why it is popping up so much these last few days. Has anyone else encounter this? 14, 2016 13:42:00 server1 Medium Success A new process has been
Has anyone else been experiencing these message on Alerts - Software Installation
I am getting thousands of these messages repeating over and over on my domain controllers. Apr 14, 2016 13:42:00 Server1 Medium Success A new process has been created: New Process ID: 29984 Image File Name: C:\WINDOWS\system32\cmd.exe Creator Process ID: 824 User Name: server1$ Domain: mydomain Logon ID: (0x0,0x3E7) It repeats between net.exe, net1.exe, find.exe and cmd.exe. As far as I can tell, nothing appears infected from the various scanners I ran just in case. These are all legitimate files
Remove User from Host Groups
How do I remove a user from assigned host groups?
File Monitoring Template
When adding hosts to file monitoring via template, the "Enable Settings" do not seem to apply to the host. It does pick up the file actions, but does not pick up the username of the user that made the change.
File auditing on a WORKGROUP server?
I'm curious. I see that there is a way to manually install the FileAudit Plus agent on a server, but I'm wondering if this would work to facilitate auditing a server that is not on the domain. We currently have a server that, for very specific and necessary reasons, cannot be added to our domain. I do, however, desperately need to perform file auditing on this server. So, would I be able to manually install the FileAudit Plus agent on that server, and then have that server become available to
Request created on-behalf-of
hi, Sorry may be this is a trivial issue but I don't know how to use the on-behalf-of feature. I am working on SDP release 9107 Please can you help regards Antonio
Missing Host
good afternoon, I have 350 *nix servers reporting on my ELA server. The problem is that I have 351. The host is sending the sys logs to the ELA server and there are entries in the sys log. This is not a new server - it has been in the environment for quite a while and we just realized it isn't reporting in. What can I do to get the host to "show up"?
SLA - Configuring as Days vs. Hours
Afternoon! Our team implemented SLAs in March, and things have generally been very positive. I am finally able to measure my team and observe where our processes/organization may need to improve. One issue that my team has raised is regarding SLAs with Resolutions/Duebys set for DAYS vs. HOURS. We presently have a Severity 3 issue configured as Resolved in 3 Days. I would expect this reflects Business-days (eg. 8 hours x 3 Days). However, there is a disparity between that value, and what is
Remove Local Admins on PC’s
hi, is there an option to remove local administrator on pc's from desktop central ? thank you
Manage Engine Issues
Hi could you please assist me with the following:- 1. I have assets in the system assigned to users but the asset name is not being displayed in the request details. 2. I would like to add our out of office reply to the notification filer i. The email’s subject will say something like this: Automatic reply: Your request has been logged with Ticket Number ii.
OPM12 with APM Plugin
Hi Where is the save button
WMI Windows 2012 loging problem
Hi, I have simple but quite annoying issue - when I add Windows 2012 server to Opmanager or (Appmanager) I can't monitor it via WMI as it says "Failed. Authentication failed. Kindly verify the username and password provided.Refer Troubleshooting for more reasons and solutions for them." - password for local ADMIN account is 100% correct as I can log on via RDP. BUT when I use domain account that has admin permissions on this server everything works fine, it's only related to local accounts. Anyone
Backup location - finding, changing
Apologies if this is obvious but I'm not finding a lot of info on the Help pages within the product itself. Q1: where is the data backed up to? Is it C:\ManageEngine\RecoveryManagerPlus\data Q2: is there somewhere within the product that I can specify the location of the backup so it goes somewhere else? Thanks...... Simon Foster
List of Variables
Hi, Is there any KB with all variables that can be used in reply and notification emails? Thanks, Adrian
Request Creation times out by an hour during summer months
Hi, I've generated a query of what time calls are being raised by hour and I'm getting strange results in Summer months. It would appear that British Summer time is not properly applying as calls are raising on average exactly 1 hour earlier for 6 months of the year I've checked the personalise screen and I have a star after my time zone so daylight saving time should be applying? I've seen various articles about this from years ago -https://forums.manageengine.com/topic/time-changes-to-gmt-when-uk-on-british-summer-time-%28bst%29 and
Some kind of trouble with Rich Text Format
Hi there! Great product! Thank you again! While editing an email, solutions or notes everything is shown correctly. As far as the text is saved, the extendend line spacing isn't shown anymore. The well formatted text changes to a compact text block. Especially for emails (MS Outlook, HTML Format allowed) this is not beneficial. Is it possible to change the display mode in sdp, so that text is formatted identically (edit / Display)? And, what could we do to get nice emails in html Format? Currently
Analytics Plus user interface lockout due to maximum concurrent sessions
Analytics Plus doesn't allow concurrent login sessions. A warning is displayed when there is more than one concurrent session per user account. It is recommended to clear the sessions in order to access the user interface again. The following Gif illustrates the action to be taken.
Last Polled Value of a Performance Monitor
Hi, I am testing OpManager V12 and I'm having some trouble with the "Last Polled Value of a Performance Monitor" widget, if I test the monitor gives me the correct value, however when I add the widget to any dashboard and select the monitor I ant to display it shows no data at all. Any idea what might be? Thanks in advance for your responses
unpicked notification not working
Hi Support, I have set up the "Send notification to technician(s) when a request in this group is left unpicked." to 1 hour to send an email to me - but i don't receive any notification and i know there are tickets in the queue - is there something I'm missing? 1) Database: PGSQL 2) Version and Build of ServiceDesk plus you are using:9.1 Build 9100
Request - For Web Farm Monitoring
We use hardware Load Balancers, in front of our web farms. On each individual servers, I have a URL I can go to, to see which server, is actually active. Basically I go to my http://myserver.domain.com/Server.txt and the only content here is: Server1; or Server2; or Server3\ What would be nice on my URL monitor for http://myserver.domain.com/Server.txt if I could define a list of acceptable values (Server1; Server2; Server3), and have opmanager display which of those values (value1; value2;
Cannot find "generate API" anywhere
Hi, I've been trying to find the 'Generate API' function everywhere in SCP but cannot seem to find, it says it's under the Support Reps and also as below under Global Settings>Application Settings>API - but nothing listed. Yes, I'm logged in as administrator but still cannot find. Your assistance please? Running v8007. Cheers! Craig
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