All our tickets from service desk have one subject per ticket (##$RequestId## $Title). We made this to have ability to see it grouped in conversations in Outlook.

But.

Microsoft has changed "Conversation" functionality in Outlook. Now emails are grouping to conversations only using Conversation ID (wich is not filled by ServiceDesk Plus), but not using subject field (as it was in earlier office releases).

Does anyone have a solution to this issue? Is there a way to make all same-subject emails be one conversation in Outlook 2016? I've tried to use a group functionality, but it is differs from conversations a lot. Is there an attribute like "Fill Conversation ID for Outlook" in ServiceDesk parameters?