SSO COnfiguration
I am trying to setup SAML authentication (following http://help.sdpondemand.com/saml-authentication) but having difficulty. The PowerShell script and instructions provided are not written for ADFS 3.0 and PS version 4 which is what we have in our ADFS environment. Any suggestions?
Change SLA based on level
Hi Is it possible to change SLA when the level is updated?. We have service requests that might change from one support group to another but the SLA for the first group is the lowest and for the second is higher.
How to convert millisecond date format to human readable date format?
Time stamps are usually stored in millisecond format in SQL databases. Once the SQL data is synchronised with Analytics Plus, this millisecond date format can be easily converted to human readable date format. This video explains how.
SDP Projects - Work documents
Hello guys, I'm working with Projects for quite a while now, on-premises as wel as SDP online. I'm struggling with related project work documents. A 'project document' is a document in one form or another that we edit and change ourselves that are related to the project. 'Work documents' in my case are: Infrastructure designs that we receive, in all formats Microsoft Project worksheets Visio diagrams Excel financial sheets Network schema's All in the most commonly used formats: Word, Excel, PowerPoint,
Dashboard Customization
Hi There, I love your Service Desk product and am very happy thus far. I am finding it difficult to work with the Dashboard unfortunately. Some widgets that are there are not needed in our environment and I would like to reposition some of them. It would be great if this is a feature that could be considered. Kedep well.
Two-factor Authentication
I see there is a new feature, in adselfservice called Two-factor Authentication I only see a grayed out tab under login settings in the help is nothing written. is there some more info about this feature and how to configure. thanks
Issue with Spell checking
Hi, I have one Support Rep where the spell check does not seem to work for him...He can run a spell check, but it will to underline a spelling mistake when he is typing the email. Could someone please help me, thanks Cathy
Audit Logs/Reports
Good morning, Can you tell me where the Audit Logs/Reports are stored if we do not elect to run them from the ADSelfService Plus Console? Primarily we would like the: User Attempts, Account Unlock, Reset Password options. We would like to export these logs to Splunk if possible. Thank you, Oscar Fuentes
Export list of workstations
Is there a way to export out a list of the workstations that I am currently monitoring? Either through the gui somehow or possibly in the database? I want to be able to compare what I have in the application to active computer accounts in AD.
Business Rule not working
When OpManager sends an incident request to SD plus, I have a business rule controlling where the call is destined i.e. the support group, priority, impact etc. I have a condition set in the Business Rule that if the subject contains the word "Clear"then the call is nullified. However the Business Rule is ignoring this condition. See attached. The impact of this is that oPManager raises an incident to for the fault, then raises a seperate incident to say all is working again, which is a bit silly
Auditing Folder Renames on NetApp File Servers
I have been testing what activities are collected against NetApp filers. It appears that folder renames are not collected out of the box. File renames are by the file audit action 'File Move (or) Rename - NetApp'. Is this by design?
Advanced GPO problem
Hello, We have ADAudit plus latest version installed on DC directly, and the OS is Windows server 2012 R2. The problem is that the advanced GPO report categories is not appears any report about changes that happened in the policies, exept for "Extended Attribute Changes for GPOs" report and "Group Policy Permission Changes"report. Appreciate your helps.
Use-case 16: How To Manage Contract Employees In Your Active Directory
Contract employees are similar to your conventional employees. But what is the big fuss all about?! Your full time employees don't come with an expiry date. So what are the advantages of having an expiry date? 1. Expired account become unusable at a specific time, like a disabled user(the user account is not disabled when the account expires). 2. This is more or less like an automation provided by Microsoft to disable users. 3. Really handy, just in case you forget to disable the account once the
how to reply to requester under inside to description box
Hi i want the requester see my answer under the description box in new incident instead of the replying via email to them. is there any option for this.
Instructions for migrating Exchange Reporter Plus database to MS SQL?
Hello Can you direct me to instructions for migrating the Exchange Reporter Plus database from its internal database to Microsoft SQL please? Thanks, Leonard Kimble
Link Problem
Hello, On a notification mails there is a link to the ticket like https://domainname/ChangeDetails.do?CHANGEID=4115 and its working fine but sometimes on some users (not on all users) its leading to the https://domainname/HomePage.do?SkipNV2Filter=true&CHANGEID=4115 when click it and opening the homepage not ticket. Last week we upgraded to the 9213 and there was not a problem like that before upgrade. Do you have any clue?
How to send email about what (fields and/or replies) was updated in the ticket with before and after value?
How to send email about what (fields and/or replies) was updated in the ticket with before and after value? We have Business Rules setup for higher management for critical tickets. Currently they are alerted whenever a critical ticket is created or edited multiple times but they find these alerts as not useful because they do not know what was being edited, they only know that it is being edited. We do not expect them to go to the ticket to see what was changed, it is expected that they see what
Patching deployment
Hi, We are trying to patch our machines on the network through Patch Management and have setup a deploy patches after hours with automatic reboots. Our issue is what happens to laptops that are taken home overnight and reconnected to the network in the mornings. Will they start to deploy the patches on the laptop and reboot or will they just not get the patches. TIA Damien
Report For SLA Escalation Rules
Hi, Could I please get the MSSQL query to run a report that shows: - SLA Name - SLA Response Time (respond within X hours) - SLA Resolution Time (resolve within X hours) - Level 1 to 4 escalation notification timing (e.g. 4 hours before, or 1 hour after, etc.) - Escalate To This would essentially be the data that appears in the Service Level Agreements page in the Admin module. We have many different SLAs, and it is time consuming for management to go through each SLA individually to review the SLA
Locked Out Users
Hi, We have setup the AD Manager to report of when users Lockout their Domain accounts, is there any way to find out which PC\Server this lockout was actioned against within AD Manager ? Obviously we could view the logs on the servers but just checking to see if there are any options that don't require buying another product :-) Any ideas would be appreciated. Andrew
Java 1.8.* remove old version
Hi We can see java 1.8.* patching install new version by default and leave previous versions on computers Can we change this by default or some options exists?
Service Catalog > Resource Info Issues
Hi, We've just added a few questions to our Test system for a New Service Catalog service and added two Resource Titles in the Resource Info area. For some reason we cannot remove a one of these now that it has been added, but we can amend it, add previous questions etc. but cannot remove the Resource Title. When we click the Remove option we get "Cannot Delete. Resource is in Use". We've not even raised any requests for this so can you advise how we can delete this , or track down where it's in
Share Permission Enumeration
Enumeration of the share & NTFS permissions on a per server basis Andrew Bray
server share report
how can I run the same report repeatedly if its not available in the schedule report?
Scheduled NTFS reports
Is there a way top run a schedules NTFS report? I am not being able to find the option under Report Type in the Schedule Report screen. Thank you very much. Luis
Company info for templates
I wasn't sure whether to post this under idea or question because I'm not sure if I'm just missing something here or if it's just not possible currently. I work for a mid-sized bank that has around 100 locations. Each location has a teller, CSR, Branch Manager, Asst. BM and loan people. We are having issues with admins creating accounts in AD and inputting things slightly different, for instance one will abbreviate Street while another will type it all out. This causes issues when we try to do
User Modification Templates functionality built into User Creation Templates?
The User Modification Templates are nice, but I would like to see the auto-fill rules available in the User Creation Templates. It seems more appropriate to be in the creation side anyway. I work in a large organization with dozens of different office locations, so it would be nice to setup a new user template, and when a specific office is selected it auto-fills the address information. Otherwise, I have to create a couple dozen different templates, or have my helpdesk copy/paste the info into
Use-case 1: Provisioning User Accounts For New Employees With The Same Department In The Active Directory Easily
Any organization would love to provision user accounts, with a few clicks, for new joinee's in a department. All accounts may differ with name but have a similar value on department, title, company, etc. Through User Creation Templates in ADManager Plus, you can pre-fill AD fields available on the UI and efficiently utilize them during creation. Step 1: Kindly go to AD Mgmt --> User Management --> User templates --> User Creation templates. Step 2: Click on Create New Template. Step 3: Create a new
ADManager Plus rolls out build 6380
ADManager Plus build 6380 (June 2016) We are delighted to announce the release of ADManager Plus 6380 build with PPM. Please find the new feature,enhancements and fixes included in this build, New Features: Move contacts: You can now move contact objects from one container (organizational unit) to another. As per your need, you can: - Move a single contact. - Move multiple contacts at a time. - Use CSV import to move contacts in bulk. Copy schedule: This feature simplifies the creation of
Export report builder result to .csv format?
As per the subject, is there a way to export Report Builder result to .CSV other than .PDF?
monitor is currently in Unmanaged state- but alarms sometimes
Hello, We have a couple of Java Runtime monitors in an "unmanaged" state. However, every once in a while they will alarm for being down. Our fix is to enable the monitor- poll- then place back into an unmanaged state. We don't want to delete these monitors, but they are not currently in use. Is there something else I should change for a JavaRuntime monitor if I un-manage the monitor? Here is our current process to fix after we get an alarm on a unmanaged device. The process is a little involved
Remove '##' characters from Request Subject
Is it possible to remove '##' on subject field? From notification rules, I can remove all '##' from email templates but when technician replies to a request, subject is automatically formatted to have '##' appended to request id number. Is it possible to have this removed? Thanks!
OpManager detect no interface in Windows 8 desktop? Why?
I have just installed OpManager in Windows 8 desktop. I got the alarm:- << OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established. >> OpManager detect no interface in Windows 8 desktop? Why?
Mail fetch stopped regularly
Hi Recently i have noticed that mail fetching status started stop automatically. Do you have any idea what cause this issue? Please reply.. Many thanks prageeth
Newbie: Reducing emails when error occurs
Hi, I'm new to this site, so forgive me if this has already been answered. I've recently been tasked with looking at our opmanager setup. One of the things that stands out for me is the number of emails we receive. I know part of this is due to the person currently looking after the system not fully configuring the setup. I also think emails could be lowered if we didn't report on every issue, my idea would be something like this Opmanager detects issue (x1) waits 5 mins Opmanager detects issue
How can we view the custom script result status in ADManager plus.
I have a User modification template which trigger a custom script that is a VBS script. When we click "Update user" the script run and does its job fine(Which in this case is to disabled the user and move it to another OU) . But i have error handling in my script and i want to be able to show the technician a confirmation that everything goes fine or if the script failed in some point if for whatever reason it happen. AD Manager seems to report a failure only when the script does not start at all
Professional to Enterprise Upgrade for Distributed Server
We've upgraded our license from Professional to Enterprise in order to use more of a distributed server set up. I was wondering if I need to update all the agents already installed or if they are getting their information from the Remote offices I've setup and assigned their IP addresses to? Computers are showing up under the remote offices I've setup and the DS information is correct but I can't find anywhere in the local Agent logs where it says it's pointed to the DS for updates. All the remote
No Credential Specified
Hi, I have been experiences issues lately with SoM and installing software, either by pushing out configurations or using the Self Service Portal. If I go to SoM > Computers I get the following: No Credential Specified The password of the following domains are not specified. Update the password. As far as I understand, the password needs to be the same as the Administrator account, which is the password which we log in to the Desktop Central server. Can someone confirm this please as I cannot
OpManager v12 Launched!
Hello everyone, The much-awaited version 12 of OpManager was released last month. If you have not tried it yet, here is the link http://www.opmanager.com/. Give it a go and tell us what you think. OpManager v12 is world’s first truly integrated network management software that tightly integrates NetFlow monitoring, configuration management, firewall log management, IP address management, and switch port management, in one exe. This gives increased visibility and great control over your entire network
Mobile login SDP [ SOLVED ]
Hi, We can`t login with SDP IOS APP, thought AD. Our AD authentication is working. We are able to login on the APP with the default Administrator but not with any domain account. We are using the latest Version 9.2 Build 9213. And every technicians has an API KEY. I can't to find an answer anywhere, i am really pissed with SDP, we ran into so many issues. if the application Auth is not working, am gonna replace this helpdesk with something else. Thanks for your help
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