RE: [##3289002##] OpManager not synchronising with ServiceDesk
Hi Aishu, Hope you are well. I have just carried out the OpManager upgrade as recommended below, copying the ‘com’ folder into C:\ManageEngine\OpManager\classes, then restarting the ‘ManageEnginer OpManager’ service. Having checked the OpManager version before and after they do not appear to have changed, it’s still version 11400 (64bit). Is this normal? Have I successfully updated OpManager, or did I miss something? Kind regards, Owen McLeod System Support Engineer
Cannot Start OP Manager - Windows
Dear All, I cant start OP Manager, error in wrapper : STATUS | wrapper | 2016/09/29 08:30:05 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS | wrapper | 2016/09/29 08:30:05 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2016/09/29 08:30:05 | http://wrapper.tanukisoftware.com STATUS | wrapper | 2016/09/29 08:30:05 | Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine OpManager STATUS | wrapper | 2016/09/29 08:30:05 | STATUS
ColdStart trap
Hi, I am very new in the subject and I would know that means this alarm. It generated in some devices: The ColdStart trap is received from "DEVICE NAME" .The trap details are as Follows, .1.3.6.1.4.1.3167.1.1.1: 1, .1.3.6.1.4.1.3167.1.4.1.1.1: DriversSnmpAgent, .1.3.6.1 .4.1.3167.1.4.1.1.2: 1, .1.3.6.1.4.1.3167.1.1.10: 160902232526 And it has affected? thanks for your help
What time will launch the service pack for version 12 ?
Dear Sir / Madam, On the official website said The service pack for version 12 will be tentatively available by the end of September, 2016. When will release it ? Regards, Joe
OpManager v12.1 - Not Clearing Active Alarm After Issue Alert Cleared
As you can see in the following a host went down then came back up. I would assume since it cleared it would no longer show as an active alarm. Why is it not clearing itself in the active alarms? Device Active and Responding Unacknowledge Clear 21 Sep 2016 10:26:45 PM EDT Host NAME in LOCATION is not responding Unacknowledge Critical 21 Sep 2016 10:19:29 PM EDT
SQL Monitors - Which to Choose
I am adding my SQL systems into OpManager and I am curious on what are the best practice MSSQL Monitors to add/monitor?
Tools in OpManager
SNMP Ping Tool - Check if a device in your network responds to SNMPv1/v2 requests.
Downtime Scheduler - Error, unable to create
Hi, When I am setting up a Downtime Scheduler and then select a device, I get an error message (just says error) and nothing else (this is when creating a new schedule) and cannot do anything else (not even go back) Any ideas? Using build 11600 Thanks
Google Maps - Control refresh point
hi Team, Before Refresh: After Refresh: Please let me know how do we control this refresh point so that every time the map refreshes and shows the first screen. Regards, Javed.
Monitor windows mount point disk
Hi, I have several servers that use windows mount path, that it doesn;t have a drive letter. i followed the steps described in https://support.zoho.com/portal/manageengine/helpcenter/articles/monitoring-windows-volume-mount-points-using-opmanager it does discovered all the mount path but it report incorrect free space, used space, utilization. Even when i ran a report, see my screenshot attached,
CRC Errors on Cisco Interfaces
Hi I am getting a lot of false alarms about CRC errors on Cisco Interface I can clear the alarm but it comes back The real interface shows 0 errors , OPM show 221 How can I clean these errors and get real value from interface Thanks for reply
OpManager 11600, user can't authenticate via Active Directory
Hi, as per the title, I configured the Active Directory domain, and added a few AD users, but all I see is an "Error!" page instead of a successful logon. I tried following the logs while trying the procedure, all I see is ==> opmanager_serverOut12.txt <== 15:04:40:081 ServerOut: User Name for AD Auth in LoginAction ::: user.name 15:04:40:081 ServerOut: Domain Name for AD Auth in LoginAction ::: DOMAINNAME Doing a tcpdump from the host shows that there's no communication attempt from opmanager and
The AuthenticationFailure trap is received from [servername].The trap details are as follows ,
I've suddenly started to receive the following error alert 3 times every minute from one server: The AuthenticationFailure trap is received from [servername].The trap details are as follows , No more information available and I can't find any events on it in the Windows Logs on the server. Nothing changed in ManageEngine or the affected server. opManager is using the right community string and is passing the authentication. Is there any way to find the source of those traps? Thank you!
Error while stopping the "Manage Engine Op manager" service
hi Team, Im getting the following error while i stop the probe service. Error message: The JVM process terminated due to an uncaught exception: EXCEPTION_ACCESS_VIOLATION (0xc0000005) I have restarted the server and the issue is fixed as of now, however would like to understand what is the cause of this issue and how to prevent it from occurring again. Regards, Javed.
Compare Orion 12 and Opmanager 12.
Hi Team Support, Can you please send me the latest comparison of Orion and OPManager ? My company have than 500 Router Branch (800, 1800, 1900), 2 Data Center (vendor: Cisco, Juniper, PaloAlto, CheckPoint, F5, Citrix ...) What would be the advantages of OPManager against the three competitors, include the price as well. I would appreciate if you can also include the weaknesses and limitations of OPManager. I also compare solution about Config Management, Netflow of Orion and OPManager. My email:
Peoblem add FortiADC to OPManager
Hay Guys, I've problem to add device FortiADC to OPManager... FortiADC successfully add in OPManager. Data availability, response time and packet loss have been captured but memory, CPU and disk utilization is not detected. The problem is when in a menu interface, in NetFlow traffic statistics do not capture packets at FortiADC. Can You help me to fix this problem? Thanks.... :)
How to add a label to devices
My apologies for the noob question, but I have a list of devices (either in inventory icon view or the list view), and I can't figure out how to display these devices (in this case, workstations) with other label attributes (such as location, or having a relevant name rather than the computer name. Can someone please explain to me how to do this? Thanks, Adam
Config Backup
I recently downloaded and setup opManager 12 free edition on a windows server 2012 VM i have running. Really the biggest issues i'm having is that the config backup does not work and i can't find anywhere that shows you how to make it work. I downloaded the newest NCM plugin but apparently the 12 install i have already has an older version and i'm not sure if that's the issue or if i am missing something in my config. Any help would be great, i really like this so far, the config backup is just impossible
URGENT: Opmanager not working anymore!
HELP!! We experienced an outage of a site which caused the startserver.log of Netflow to grow & grow until we ran out of disk space this weekend. I was not able to delete this file with all services running. So I: - stopped all installed products' services (NetFlow Analyzer, ADAudit und OpManager) - disabled the services - rebooted the server - deleted the file (C:\ManageEngine\OpManager\NetFlow\serverstart.log) - set back all three services to automatic - rebooted the server again But now the standard
How to Change the Color of bar graphs from red to green
Hello Support, I have several machines that run very high no RAM like 85% which is normal. However on server view it shows a red bar graph how can I change that to green despite the value. Please let me know any sort of work around for this.
OpManager v12.1 Popup Window stays on screen
When clicking on a switch port, the popup window stay displayed, even when switching screens until the browser refresh key is pressed.
OpManager V12.1 Errors with Business View Builder
Multiple errors, The small window for uploading a file overlays other parts making it impossible to setup a link. Clicking on Save, results in an error that says the API is for internal use only.
OpManager v12.1 Device Status
Status page shows device in Trouble Status. Interface in Status page shows Trouble. Clicking on Interface to go to the details page, shows no problems. OpManager v11.6 shows no errors either. Also, we just upgraded this router with a different model and had to do a re-discover 3 times before it would pick up the new information.
REST API get all URL Monitors for a device
Hi, in OpManager 11, with api/json/device/getGraphNames I'm able to see the associated performance monitors, but I can't find anywhere a function to list all URLs Monitors associated to the device. There's a getAllUrlMonitorDetails but only returns the site-wide URL monitors, not the device-associated ones. Being the dirty hacker I am, I found out that the web interface uses an undocumented api/json/device/getDeviceAssociatedMonitors, but it's restricted by a session cookie (useless in a script).
SMS Heartbeat message
Hi, Opmanager 11600 with MSSQL DB, Nokia modem on serial COM port Is it possible to automate the sending of an SMS heartbeat message once a day/week from OpManager? Our SMS modem stopped working which we didn't know about so no SMS's were sent when we had an issue so we would like to know the SMS modem is working without having to physically login and manually sending an SMS. Have checked through the forums but found no similar request. Thanks Justin
Save OpManager base image
Hello, I have one OpManager instance running on one server. I want to save it as a base image for other OpManager installations. The image would contain the rules, custom templates, custom scripts , rebranding,and users which are defined on the first OpManager. (No devices) If not how can I transfer the rules, custom templates, custom scripts , rebranding and users from one instance to another by running a script? I am guessing that some of these are stored in the database. I want to avoid having
Can't use Opmanager after switching to API Client
Switched to API client, now I can't use Opmanager, it shows the following message: Your current license does not allow to monitor UCS devices.You can either remove the UCS devices you do not want to monitor here, or procure a new license.Remaining devices will be deleted But the list of "Available Devices" or "Devices to be removed" it's empty. What should I do to recover from this?
iPhone App
Amy plans to improve and add more features to the iPhone/iPad app?
330187
I am extremely disappointed in your support!! I have had an open case since last night and have not gotten one status update. No one is able to help me with this case and when I contact support no one can tell me anything. YOUR SUPPORT IS HORRIBLE!!!! I am escalating this to my superiors who will be contacting you. You should be ashamed!!!! I will be posting this to each of your different product forums so everyone can see what type of support system you have!
Start OpManager server on boot
Hello, I want to start OpManager (v12.1) automatically when a server running Centos 7 boots. Something similar to: systemctl enable OpManager.service. Please let me know how this can be done. Thank you
OpMan v12 UI feedack
Hey guys Regarding the new and improved OpMan v12 UI: Firstly, it's pretty cool and much easier on the eye, except one small issue I have. There's a huge empty space the right of the probe interface that can be used to see more of the application - is there any reason it was designed this way? OpMan v11 made use of the entire screen whereas v12 doesn't. Is there a setting I can change in the config to change these dimensions? Or would that be something you guys need to change on your end and release
Notification profiles increased
We have had approx. 20 notification profiles handling all alerts for OpManager. Today, when removing a user who is no longer here, my profiles increased to approx. 200. It appears that each device now has a unique notification profile just for that device. Anyone else have this happen?
Custom SNMP monitor tests OK but no graph data
I defined a custom snmp oid monitor, when I click test values are returned but even after waiting overnight no graph data is present. Running on windows server 2008r2 with PostgreSQL. I did import a MIB bundle file that was provided by the vendor (multiple MIBS in one file), could there be an issue with that, or something else? Thank you for any suggestions. I checked nmserr and stderr logs but didn't see anything with frequency of every 2 minutes that is set on the monitors. I do see some errors
Inventory Report - IP Address with Subnet Mask
Hi Support, We want to generate the Inventory report from OpManager 11.6 with below details Device Name IP Address Subnet Mask Category Model Interface count and also other information (custom details) Regards, Pankaj
Disassociate Event log rules to several devices
Using the "Associate Event log rules to several devices" from the quick configuration wizard I was able to add event log rules to multiple devices, now I'd like to remove these. I'm unable to find a bulk method to do this. Any ideas? Thanks, Chris.
Memory Monitor Not Working shows 120% util
Hello, My OpManger has a couple hundred machines being monitored and out of no where 3 machines showed a crazy spike in memory util, however when I check these machines via SSH they look fine. Can anyone explain why this would happen? Thank you.
Unable to fetch values from ServiceDesk Plus
I am testing OpManager and Service Desk Pro and followed the instruction below to integrate OpManger with Service Desk Plus, without error (i.e. Successfully tested and added the ServiceDesk Plus server details) http://help.opmanager.com/intregate_sdp-2 Opmanager (v 12100 (64 Bit)) ServiceDesk Plus (v9.2 Build 9227) However, when I added a new notification profile (i.e. click Log a Ticket under Add New), "Unable to fetch values from ServiceDesk Plus" is shown. I am using the SDP administrator
Finding a device in SPM V12.1
How do I find which switch a device is connected to in v12.1? In 11.6 I would click on SPM, enter the IP address and click search. It would display a list of devices that matched the search and what switch they were attached to. In v12.1, when I do a search, I can only link to the device page for the device I am searching for. Clicking on IPAM & then SPM from the main dashboard provides no way of searching for the device.
no data shown in monitor page
Hi I installed opmanager ver 12000 with win2012r2 on vmware platform but monitor page didn't show data, please help i test snmp credential from change password and test passed the monitor area is continune running but no graph shown, if i click test monitor, there will be a dot on the graph with no further progress
Exchange Transport Shadow Queue
Can anyone tell me if the monitor for "External Aggregate Delivery Queue Length All Queues" includes stats from the Shadow Queue on Exchange 2013? I've searched but am unable to find a breakdown of the data for this monitor. Thanks, Chris Hindes
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