Error message on top of app manager window
I am seeing the following error message in a red/yellow across the top of the screen in App Manager "am.ams.ndaysToExpire.message"
SSL MDM Certificate Chain not Valid
Got Certificate Chain not Valid. The path to a trusted Certificate Authority could not be verified from the certificates given. One of the intermediate certificates is missing. Configure certificate chain here. Here´ my httpd-ssl.conf # Server Certificate: # Point SSLCertificateFile at a PEM encoded certificate. If # the certificate is encrypted, then you will be prompted for a # pass phrase. Note that a kill -HUP will prompt again. Keep # in mind that if you have both an RSA and
WMI monitor problem in OpManager 11.6
Hi All, We facing issue relate WMI protocol all devices use WMI to monitor CPU, Memory and disk it doesn’t work but the SNMP it’s work . We have a below example for one device when we tested the protocol WMI & SNMP they’re passed but when check one of performance monitor using WMI it doesn’t work . This is situation applying on all devices using WMI protocol , so we need your support ASAP
[object Object] error when trying to create PO from Approved PR
Problem with servicedesk Plus release v9229
Hi Problem with latest SDP when upgraded from 9227 to 9229. service shutsdown right after start. I have to revert database and server, but I notices this in log: java.lang.IllegalArgumentException: Row instantiated for an unknown table: TierComponent /Peter
strange problems when importing from csv
Hello, We are currently evaluating the Password Manager Pro and found some strange problems when we try to import passwords from csv file: 1. only even number lines are imported. It is noticed that only even number lines are mentioned in the pmp0.txt. To confirm that is what happened, I purposely move some odd number lines to even and supprised to see it is really only imported when it's even; 2. Resource Audit missed and did not report anything for some importing failure though the pmp0.txt showed
Nor able to create HTTP monitor with form based login
Hi Tryning to create a HTTP monitor for a formbased login site, but not able to login When trying the Recorder application - it is not able to view the login page. Can you help me? How can I configure the monitor? The page uses formbased login into Wildfly with j_unsername & j_password paramaters. I have tried with the NTLM/basic auth username & password but it's not passing the login page, Try ourself with the site http://my.logiq.no Thomas
Can't Run Query Reports
Hi there, I have a report in which I need to run with full descriptions instead of a summary. Doing some google searching I found that I could run a query report to accomplish this. However, when adjusting the report to the query editor, I am receiving an error message. Here is the query I am attempting to run: SELECT wo.WORKORDERID "Request ID",wo.TITLE "Subject",wo.DESCRIPTION "Description",rrs.RESOLUTION "Resolution",wo.CREATEDTIME "Created Time",wo.COMPLETEDTIME "Completed Time",std.STATUSNAME
DATABASE Corrupt
Hi, Today morning i moved my ADAudit server to other cluster node and when i started the server , it didn't show anything more. I think database is corrupt. How can i fix it? My logs http://bonitas.zohocorp.com/customer_uploads/2016_10_28_12_27_18_logs.zip
CPU Utilization Extremely High
CPU utilization is at 100% majority of the time. AD Audit seems to be at a standstill - takes forever to bring up the login page and not even updating the reports. Running 4 Procs and 8GB RAM
Windows 10 Anniversary Build 1607 False Positive Finding
I've been working on pushing out the Windows 10 1607 build to some of our PCs. Because Microsoft has been having issues with 1607 and the cumulative updates, they've had to create multiple variations of those cumulative updates each month. In September and October I've noticed on our PCs with 1607 that I receive false positives after the newer CU is applied. Example: KB111111 is released and applied to a PC. Desktop Central scans the PC and all is well. KB111112 is released to fix an issue with KB111111
Patch dependency
Hello, I was patching a pc when I got a message in DC saying that patch id 21330 was not applicable. The reason was "dependency patch is not applicable for this target". I checked in the log and found that patch id 21330 is dependent on patch 103214 which doesn't even show up as missing anywhere. I manually installed the patch on the system and got no errors. Did a patch scan after that and the 21330 patch is installed on the system. Is there an issue with that patch's dependency info ? Why did I
CSV upload
The issue that I am having is I am trying to upload a CSV file with the licence information ect, so I can manage our licences easier. The issue I'm facing is that I'm downloading the CSV file from the software licence report and when I attempt to upload the same csv file in the manage licence section, it tells me that it is not in the correct format to upload it. I am unsure why this is the case when I am downloading the CSV file from desktop central and when I don't edit the file and try to upload
Not able to Mandate or Non-Mandate "Select Approver"field in Form Rules
Dear all, I'm trying to have the select approver depend on the item being set, but I'm not able to select this field. Some of the Items do require approval, while others do not require it, therefore this issue. Kind regards, JS
Problems in creating incidents.
Hi fellas! After upgrading the version of ServiceDesk Plus to the 9229 version, I noticed a strange behavior in the creation of incidents: By clicking "Add request", if during the loading of the page I click again, two different incidents will be created. If I click 10 times, 10 new incidents will be created. I'm not sure if this behavior occurs in earlier versions. Anyone going through this?
Purchase Search
Hi, Before several updates searching purchase orders was very good. I almost could find any purchase order I was looking for. But after the new Purchase module update searching is dramatic. For example I have a purchase order for a iPhone which is for the requester “Sarina” in the comment field I type in why the purchase is made and for which person the items are like Below: So after a couple of months I want to search for a purchase which is for “Sarina” Normally I was able to search in the
failed update ppm from 9100 - 9121
Hi I urgently need some help in getting my SDP FIXED. i tried to update to 9121 - i did a full back up before hand but i dont see anything on the full back up folder just a file list and some screenshots zip files how do i revert back to the previous version?
Global View does not show all Tickets
Hi there, We realized a very important issue for our Service Desk Teamleaders: in the Global View, only Incidents with status "Open" and "On Hold" are being displayed per Technician. However, we do have several custom Status in the categories "In Progress" and "Completed". We request, that in the Global View, also all Custom Status are being considered to display the total amount of assigned Tickets. Because today this makes some confusion, as Teamleaders think their Technicians have less Tickets
Startup service failed when change OS date
Dear All, My ManageEngine ServiceDesk Plus version is 9.2 Build 9227 install on Windows server 2008. Due to the Operating System current date setting was wrong, I have to change OS date and time setting back to one day, such as aleter the date '2016/10/24' to '2016/10/23'. After that I restart the whole OS but SDP startup failed, error log detailed as 'Inconsistent change detected in date settings error code 527'. If I change the date to original setting, that means still set to the wrong date, I
'Add to Dashboard' button disappeared after upgrade from 9212 to 9229
Hi Expert, Recently we upgraded the SDP from 9212 to 9229 in our testing server. After comparing the production and testing system, it's found that the button of 'Add to Dashboard' in Reports disappeared. The following screenshot comes from the production system (9212) and you could see that button is there. But in the testing system (9229) that button disappears in the same report. Your guide is appreciated. Regards Oliver
System time in Service Desk does not match Server time, method of timestamping unclear
I see nowhere to configure the time showing in the top right of the service desk interface. It is not showing server time either. Server time is correct per our technical group, but the SD interface time is one hour off (perhaps due to recent change from/to daylight savings). I would expect that the setting of the timezone on the Site entity should govern all requesters and technicians from that site, I have not yet been able to test a requester account to verify on that side but clearly this is
Unable to discover local accounts on Cisco switch
I am able to successfully reset accounts on a Cisco switch, but the Discovery option does not find any of the accounts on the device.
Notification failed to send
we are facing constant issue on notification failed when replying a ticket Notification failed on sending mail reply to a ticket License Info License Type = Registered Product = Enterprise @Name = Temesghen Shama Araia@ @Mobile Number = 50067786@ @Database Name = Microsoft SQL Server@ @Database Version = 12.00.2000@ @Current Build = 9229@ @32 / 64 bit installation = 64@ @Logged in users = 22@ @Zone = Asia/Riyadh@
Tasks after upgrade to 9200 not listed for some users
Hi, Another issue we have discovered since upgrading to 9200 is that some users are unable to view Tasks within a request, which they always used to. However, this does not appear to affect all users. Any ideas on why this might be with the changes that have been made?
Application Manager Failing to Authenticate to a Server...
Hi, We are trying to configure a Windows Monitor for a Server with the Correct User Name and Password. But We are receiving the "Error : Failed. Authentication failed. Kindly verify the username and password provided." We have tried Using the Hostname, IP address and also FQDN name and also we tried with SystemName\Username to authenticate as its a local user account but still it fails. We have restarted the Application Manager server and also the Windows 2012 R2 server as well to see if it gets
Install SSL Certificate
We are having difficulties installing ssl certificate. Tried to install it using this guide and other guides too, but without success Your assistance would be appreciated
Preventive Maintenance Tasks no working properly
Dear all, We use a several PM tasks here and the most are daily, they aren't working properly. We not did any change that can justify this issue. Thanks for your help. Regards, Felipe
ErrorCode 31 on recovering deleted user
Our helpdesk technicans can't restore deleted users. It shows errorcode 31. the ad manager works with a domain admin account. Version 6510
Sign in problem
I have just install the new manageengine desktop central 10 and start the service and open the web page , try to sign in with the default user/pass and nothing happen not even say that's wrong user or password
Cannot load email reply from close request
When a technician resolves a ticket, the requester receives a close request via email. The requester can either close the request by selecting the close link or 'reply to this email to keep the ticket open' This reply gets logged to the ticket but will not load, when selecting the reply email the spinning loading wheel spins forever. Does anyone else have this issue? or can suggest a solution.. Many thanks Francesca
Bug: WoL via Deployment Policy
I have v92119. I simply cannot get any Deployment policy to wake up any devices. However, a scheduled WoL task under Tools does work. I have 90+ PC's and out of hours patch scheduled do not work. To get around this, I have to use a scheduled WoL task beforehand. As an example, a patch schedule with a deploymemt policy to wake up 90 PC's at 02:00 will not wake them up. However, a scheduled WoL task at 02:30 will wake them up. This is not a scalable solution because you cannot assign a scheduled WoL
Bug: Registering Agents when over Licenses
We have version 92119. Last week we installed agents on 3 PC's. However we reached our licence limit so these devices never showed in the console. After we applied more licences, the PC's still did not show in the console, even after several reboots. We were able to install agents on other PC's and the came up in the console. The only way we could get the 3 PC's to show in the console was to repair the agent install. To summarise - agents will not register if you install when over your licence limit,
Attachment of 2MB refused by mx.zohomail.com
This is after sending a request for support in SD using a zipped support file of 2MB ------------------ mx.zohomail.com rejected your message to the following email addresses: ManageEngine Support Team (servicedeskplus-support@manageengine.com) This message is too large to send. To be able to send it, make the message smaller, for example, by removing attachments. mx.zohomail.com gave this error: MailPolicy violation Error delivering to mailboxes Diagnostic information for administrators: Generating
Upgraded to 9200 and can no longer add Work Logs
Hi, We have just upgraded to 9200 over the weekend and have run into a major problem! We can no longer add Worklogs!!! Please can you let me know how to resolve this ASAP. Kind regards, Shaun
Weblogic Monitoring - Failed. Exception : unknown host
Weblogic monitor is not working, displayed the following message: I made test of resolving DNS and I executed runWLSMbean.bat thankyou for you help!
SMS Action not being recieved
Hi Guys We set up a sms server and App manager sees the modem and everything looks good , when we send a test action we never receive the sms. Where can we see that its actually sending a sms . We can send a sms from the server with a different application and the people receive it. Kenneth
unable to restore the backup
unable to restore the backup
ServiceDeks Plus 9036 change postgres to mysql
Hi support, I have a ServiceDesk Plus version 9036 Mysql 5.1.50 for database I installed it follow this step - Installed form source ManageEngine_ServiceDesk_Plus_64bit.exe ( version 9036) ,and mysql was installed form mysql-5.1.50-winx64.exe - While was installing I chose postgres . then the install was finished , I run changeDBServer.bat to chang postgres to mysql. But it is warning WARNING : Base table or view not found, message from server: "Table 'servicedesk.GlobalConfig' doesn't exist"
Logon failure: the user has not been granted the requested logon type at this computer.
I am trying to configure a software repository on my Desktop Central server. I went to Admin -> Repository -> Software Repository Create Type: Create a network share Network Share: D:\DesktopCentral\SoftwareRepository Accessing the Share using Credential: checked Username: domain\username Password: password for the account I receive the following error even though the account has Read & Execute rights to the folder location on the Desktop Central server. Logon failure: the user has not been granted
Having MAJOR Issues With Patch Updates After Applying Latest Hotfix
Hello, Earlier this week I applied the latest hotfix for Desktop Central. I've noticed since doing so, the patch updates I have pushed out are not getting applied, even after multiple attempts. The KB article Configuration-application issues after Desktop Central hotfix suggests to right click on the application installed in the client, and select Apply Configurations. So far I have done this step on 5-6 clients and the patches still are not being applied. I should say when I click on All Systems>Highly
Next Page