Password Manager Pro New Upgrade Pack Available - 9802
Hi, Password Manager Pro 9802 has been released and is now available for downloading. This release strengthens SSL certificate management in Password Manager Pro by introducing GoDaddy integration and certificate sharing. Other enhancements include support for Traditional Chinese in multi-language editions as well as the provision to auto logon to Cisco resources using Windows domain accounts. New Features & Enhancements in v9802 GoDaddy integration for SSL certificate lifecycle management:
Hotfix 8110 Released
Dear Customers, We have released the 8110 hotfix. Please download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the readme from the below link https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8110 Thank You Regards, Syed SupportCenter Plus
Technician Auto Assignment to Requests (an explanation on Precedence)
Want to try your hand at our "Request Life Cycle" feature? Head here and we would be happy to receive your feedback.
Get the first glimpse of ServiceDesk Plus Beta
Dear Users, We would like to bring to your notice that, we are planning to release upcoming SDP ServicePack with below features. Build url : http://beta.servicedeskplus.com Request Life Cycle : Configure a clear sequence of statuses for any incoming request so that the assigned technician is guided to the next possible transition/s easily. The next possible transition for any request is displayed in the Request Details page. Associate a life cycle to any number of templates. However, only one
New feature alert : Applications Manager now supports Amazon Aurora!
Yes, you heard that right! Applications Manager now provides round the clock monitoring for Amazon Aurora - a MySQL and PostgreSQL compatible database available as a part of Amazon Relational Database Service (RDS). Amazon Aurora's unique set of features include auto-scaling storage, low-latency replication, high throughputs, and more. With our new feature you can : Track critical metrics of your Aurora monitor like CPU utilization, active/blocked transactions, latency, throughput, network traffic,
[Webinar recording] Launching advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules.
In case you missed our webinar, Launching advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules, here's the recording:
[Webinar recording] Launching advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules.
In case you missed our webinar, Launching advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules, here's the recording of the session:
ServiceDesk Plus MSP - version 9.4 - Build - 9411 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9411. Please refer the Migration path table available here and upgrade to our latest build 9411. Issues Fixed : SDPMSP-12535 : Mail Fetching is getting Stopped while request creation through email after upgrading to 9410 in certain cases. SDPMSP-12545 : Default Billing Contract is not applied over Requests which are created through Preventive Maintenance Task. SDPMSP-12547 : API structure of request details doesn't have contract
ServiceDesk Plus 9426 Released
Dear Users, SDP 9426 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9426 SD-74184 : Mail processing time increases in IMAP protocol if the attachment size is huge. SD-74263 : The Apple push notification certificate is updated in this build. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
[Tips & Tricks] Viewing/Searching request activities is no longer time consuming.
Hello folks, In older versions, searching request activity history used to be time-consuming, we had to look the entire history page to find details of a specific operation. Let us consider, a request that has been doing the rounds for quite some time just got reassigned to you, you would like to see everything that has transpired so far, right from when the ticket first landed in your ServiceDesk, this simple yet great feature helps you filter the activities you would want to know. Click on the
[ManageEngine] Your free PST migration tool is here!
Introducing PST Migration Tool! This free tool allows you to export your Exchange and Office 365 mailbox contents to PST files, and import PST files in bulk to Office 365 mailboxes. Learn more. Download Free Tool Suite 5.5.2 By downloading the free tool suite 5.5.2, you get access to the PST Migration Tool along with 19 other free tools that help in efficient Active Directory administration. If you are using the free tool suite version 5.5.1 or earlier, please download the latest version (5.5.2) to
Microsoft pulls back a couple of MS Office patches after it's found to cause app crashes on start-up
Microsoft has rolled back two of its non-security Office patches- KB 4461522 and KB 2863821 that triggers entry point crashes in various Office 2010 products. These non-security updates were released earlier this month to comply with the changes coming in the Japanese calendar next month. In an update on the KB pages, Microsoft acknowledged that the updates were pulled due to the crashes in some applications and has also given a workaround. "After you install this update, you may experience
Microsoft pulls back a couple of MS Office patches after it's found to cause app crashes on start-up
Microsoft has rolled back two of its non-security Office patches- KB 4461522 and KB 2863821 that triggers entry point crashes in various Office 2010 products. These non-security updates were released earlier this month to comply with the changes coming in the Japanese calendar next month. In an update on the KB pages, Microsoft acknowledged that the updates were pulled due to the crashes in some applications and has also given a workaround. "After you install this update, you may experience
ServiceDesk Plus MSP - version 9.4 - Build - 9410 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9410. Please refer the Migration path table available here and upgrade to our latest build 9410. Few Major features available are as follows : Integration with Salesforce CRM Associate multiple contracts with an account. Create prepaid service plans. Account Tab is introduced newly near Admin tab to Configure and track account details effectively. Option to disable survey filling through non-login URL using query. Share MSP assets
Next Release : Change Enhancements & Bug Fixes
Dear Customers, We are preparing with a set of enhancements & bug fixes for Change module in ServiceDesk Plus OnDemand. Below are few enhancements & behavior changes done in Change module : Enhancements You can now export or import all change conversations. To export, go to Setup >> Export Data >> Conversations >> Changes. Note that you can export request conversations under Setup >> Export Data >> Conversations >> Requests as captured below: To import, go to Setup >> Import Data >> Conversations. You
[Tips & Tricks] Simple way to search requests submitted by a specific requester
Dear Users, I've come up with a simple trick to search requests submitted by a specific requester. Let us consider this scenario, you are in an urge to search a request submitted by a user or you often search requests by requesters, this has to be done by column filtering (requester name). Also, this would be a challenge if requester's name is mistyped. This simple trick would help you save some time and search requests pretty easily. All you got to do is, click new request and type in few letters
Join team Applications Manager at AWS-reInvent!
With just a week left for AWS re:Invent, team Applications Manager is looking forward to interacting with some of the brightest minds of the AWS industry. You heard that right! AWS- re:Invent is all set to take place from Nov 26-30. Greet Applications Manager at booth #1505 : What's in it for you : Talk to our application monitoring experts in 1:1 sessions and get all your questions answered. Learn how Applications Manager will help you monitor some the health and performance of AWS services such
[ Release update] Release announcement: Build 4000
Hello folks! We're happy to roll out Analytics Plus build 4000 that comes power-packed with whole lot of features and updates. 1. Revamped home page UI The Analytics Plus home page has been completely revamped for easy navigation. - The main navigational elements are bigger and bolder. - The various workspace elements are organized into 'Reports', 'Dashboards', and 'Data' to give you easy access to your data. 2. Introducing report commenting With the new update, you can insert comments in your reports
Microsoft Patch Tuesday November 2018: Everything you need to know
Microsoft has announced its Patch Tuesday updates for November, which contains patches for 64 vulnerabilities, 12 of which are rated critical. it also has patched ALPC along with a couple of publicly disclosed vulnerabilities. Here are the complete details: New Security Bulletins : 2018-11 Security Update for Adobe Flash Player for Windows (KB4467694) 2018-11 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4467703) 2018-11 Security Only Quality Update for Windows Server
Microsoft Patch Tuesday November 2018: Everything you need to know
Microsoft has announced its Patch Tuesday updates for November, which contains patches for 64 vulnerabilities, 12 of which are rated critical. it also has patched ALPC along with a couple of publicly disclosed vulnerabilities. Here are the complete details: New Security Bulletins : 2018-11 Security Update for Adobe Flash Player for Windows (KB4467694) 2018-11 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4467703) 2018-11 Security Only Quality Update for Windows Server
[Free webinar] Launching advanced analytics for ServiceDesk Plus request history, projects, and solutions module.
Hey there, We just released Analytics Plus version 3950 that offers out-of-the-reports for ServiceDesk Plus request history, projects, and knowledge base modules. In line with the new release, we've come up with a webinar to help you get familiar with these modules, and to demonstrate how each of these modules can help you better manage your help desk. During the session, we'll discuss how to, Get an accurate view of request timelines and spot actions that delay resolution. Better plan and manage
[Free webinar] Launching advanced analytics for ServiceDesk Plus request history, projects, and solutions module.
Hello folks, We just released Analytics Plus version 3950 that offers out-of-the-reports for ServiceDesk Plus request history, projects, and knowledge base modules. In line with the new release, we've come up with a webinar to help you get familiar with these modules, and to demonstrate how each of these modules can help you better manage your help desk. During the session, we'll discuss how to, 1. Get an accurate view of request timelines, and spot actions that delay resolutions. 2. Better plan
VMware ESX monitor now includes Storage Adapter stats
As of version release 13.8, we have revamped the monitoring of VMware ESX/ESXi. Now, you'll be able to monitor VMware storage adapters too! Before the introduction of VMware storage adapter monitoring, integration with a storage monitoring application was required to view storage adapter stats. This augmented version completely eliminates the need for a separate integration with a storage monitoring software. Now, you'll be able to access different storage devices, view and compare the reports
[Free Webinar] Manage your client organizations efficiently with Password Manager Pro MSP
Hi All, Our next and final session in the Password Manager Pro Masterclass series is titled "Password Manager Pro MSP: Managing organizations," scheduled for November 15th. Click here to register for the session. This session will show how you, as a service provider, can efficiently manage your client organizations in Password Manager Pro and take care of their critical IT resources. Managing client organizations, establishing replication settings, and enabling client collaboration. Password Manager
Important: SDP IOS Push Notification certificate has expired.
Dear User, ServiceDesk Plus IOS push notification certificate has expired. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder. 3. Download the "SDPProductionCertificate.p12" file from here and paste it in the above mentioned location. Delete the existing file. 4. Start the application. We will include this file as a part of next hot-fix. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Generating Reports
Hello, Seasons Greetings from ManageEngine ServiceDesk Plus OnDemand! We are planning to limit the number of records you will be able to generate reports for, in the OnDemand application. You will be able to generate reports with up to 15000 records. If you feel like your report's record count is going to be larger than 15000, then you can split the records using the filter options and generate your reports. Note: This limitation is only for the Reports section, the number of records you will be
ManageEngine Desktop Central introduces OS deployment for remote offices!
Greetings from ManageEngine Desktop Central! We are glad to inform you that the OS deployment feature is now available for remote offices. Within a few clicks, you can now deploy OS to all your branch office computers using the images created in the local office. This feature facilitates the OS deployment process helping you save a lot of time and money, and also simplifies the process of having a standardized OS on all your branch office computers. You can easily deploy OSs on your remote office
Get ITOM Certified in New York and Orlando - For free.
Hello everybody! We are having an action-packed day of new learnings and product trainings at our free IT Operations Management seminar, and we'd like you to come along and become an ITOM expert in three easy steps. Attend the sessions. Take a simple test. Get certified. We have interesting sessions on network, server, and applications management that are aimed to help you meet your business demands. You can participate in the interactive demos of our solutions and learn how to get the
Spirit up and become a Network Configuration Manager expert
Hello there, We are back with our last free training of this year on Network Configuration Manager and we hope you are all geared up for it! New to Network Configuration Manager ? Don't worry, attend the training and learn the tool thoroughly. Already a Network Configuration Manager user? Join us and catch up with our latest enhancements and new features. Attend the training and learn the tips and tricks to manage your network like a pro! Our two-part training series covers every Network
[Webinar] Tighten security against cyberthreats with multi-factor authentication (MFA).
The most common cause of a data breach is through stolen credentials. To defend your network, you require a secure strategy that stops unauthorized intrusions even if the hacker gets access to users' credentials. MFA is one such strategy as it adds additional layers of security to the authentication process. In this webinar, Sreejith, our product expert will explain how you can fortify your network security with MFA using ADSelfService Plus. Date: Thursday, November 8 Time: 2:00 PM EST Register
ServiceDesk Plus 9424 Released
Dear Users, SDP 9424 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change in 9424 SD-71761 : Earlier, while creating a request/ticket, the client machine's host name was stored in the request's history. Henceforth, only the client machine's IP address will be stored since the property 'enabledLookups' will be set to 'false' in 'server.xml' file by default. You can revert to the old behavior by setting the
ServiceDesk Plus 9425 Released
Dear Users, SDP 9425 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Vulnerability SD-61216 : Cross site scripting vulnerability in change password. SD-73218 : Information disclosure vulnerability in Contact Support section under Help. SD-73219 : Cross site scripting vulnerabilities in Language section of the Personalization menu. SD-73928 : XSS vulnerability in Personalization menu. SD-73929 : XSS vulnerability in
Join us for an Endpoint Security seminar this November!
2018 is coming to an end but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and show these threats who's boss! Register now to save your spot! What's in it for you? Discover the top cybersecurity
Join us for an Endpoint Security seminar this November!
2018 is coming to an end but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and show these threats who's boss! Register now to save your spot! What's in it for you? Discover the top cybersecurity
Join us for an Endpoint Security seminar this November
Mobile devices have become the backbone of most organizations, but they're still prone to malware attacks. Are your devices protected? ManageEngine brings you an Endpoint Security and Management seminar where you can discuss your strategy to protect mobile devices with our product experts. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and stay two steps ahead of the next cyberattack. Register now to save your spot! What's in it for you? Discover the top cybersecurity
[Free webinar] Ensure high availability and handle disasters better with Password Manager Pro
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Ensuring service availability and handling disasters," scheduled for November 01st. Click here to register for the session. This session will show you how to better handle disastrous circumstances and ensure service continuity with the help of redundant servers, failover clusters, and quick data recovery procedures. Here's a quick look at the agenda for the ninth Masterclass session: 1. Data redundancy and recovery Establishing
BREAKING NEWS : The free OpUtils webinar is on its way.
Hola Amigos! ManageEngine is conducting a webinar on OpUtils to help you with your network IP management problems. This training covers in-depth and intensive training which will help you get into the bottom of various challenges faced concerning the issues with your IP's and switch ports. Trust me, you wouldn't want to miss it. Click here to register now! The training agenda is as follows: Title of Webinar : Safeguard your network from intruders - Rogue Detection Topics Covered in the Webinar
[New Release] ADAudit Plus' latest version: Build 5051
Dear All, Greetings from ManageEngine ADAudit Plus! We are delighted to announce the release of ManageEngine ADAudit Plus' latest version: Build 5051. With the latest build 5051- receive instant SMS notifications that enable you to stay up on critical changes to your AD environment, on the go. ADAudit Plus now supports Arabic characters while exporting to a PDF and improved data collection performance for print servers. Other enhancements and fixes have also been made to enrich your experience, please
Top five enhancements of the Windows 10 October 2018 update
If you're a tech enthusiast or just a Microsoft fan, you're probably aware that Microsoft releases two major software updates a year for Windows. Windows 10 version 1809 was just released and is the second update of 2018. This comes as an incremental update, bringing a number of small improvements to various features like the Snipping Tool, Clipboard, and SwiftKey. Of all the changes Microsoft has brought in to Windows 10 version 1809, here's a list of the top five enhancements that make it worth
HP machines may experience a blue screen error WDF_VIOLATION after installing HP keyboard driver (version 11.0.3.1)
Problem: There exists a known incompatibility issue with certain HP machines running on Windows 10 version 1803 and up, when installing the HP keyboard driver version 11.0.3.1 2, either manually or through Windows updates. This may result in a blue screen error: WDF_VIOLATION, after installation. Solution: Scenario 1 You have installed the driver and a restart is pending If you have installed the HP keyboard driver (version 11.0.3.1), and you are pending a restart, do not restart your machine. Microsoft
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