Find your faulty corporate iPhone 5 devices in no time!
Recently, Apple launched an iPhone recall program for selected devices. According to a statement from Apple, some of the iPhone 5 devices that were sold between September 2012 and January 2013 may experience shorter battery life or may have to be charged frequently. If your enterprise iPhone 5 devices were purchased during this period and they experience battery issues, they can be replaced free of cost. Enterprises must replace these devices at the earliest. Otherwise, their productivity
Advanced System Tools from ServiceDesk Plus
We are pleased to announce the availability of Tools add-on for ServiceDesk Plus What exactly this tool does? This tool will help perform scheduled planned maintenance actions from a central location to prevent breakdowns and failures of enterprise systems. This tools will consists of features such as: Remote Control to manage systems Wake-On- Lan to boot systems when it is required Remote Shut down to save power consumption Announcement, to announce any information, which is essential to keep users
Now Available - Version 11.9 of Applications Manager
We recently launched version 11.9 of Applications Manager. With the latest version, we have added support for VMware Horizon View Monitoring, enhanced SAP Server Monitoring and also featured a new diagnostics tool for .Net Transaction Monitoring agent (APM Insight). A peek into the highlights of version 11.9, and a few minor touch-ups : VMware Horizon View Monitoring Application performance monitoring solution provides actionable insights into VMware’s VDI offering. Manage all your VMware Horizon
7935 Hotfix released
Dear Customers, Today we have released 7935 hotfix. Here you can download the hotfix 7935 http://www.manageengine.com/products/support-center/service-packs.html Here is the list of features and issues fixed in this release. Features/Enhancements : Sl.No Feature ID Description 1 12119 Request Archiving - Excluding Specific Business Units Option to exclude specific Business Unit requests from archiving. This setting is available in Admin --> Global Settings > Data Archiving Issues Fixed : Sl.No
August 2014 - Patch Tuesday support - Status Update
Team, August 2014 - Patch Tuesday support - status update New Security Bulletins : MS14-043 - Vulnerability in Windows Media Center Could Allow Remote Code Execution (2978742) - Supported. MS14-044 - Vulnerabilities in SQL Server Could Allow Elevation of Privilege (2984340) - Not Supported. (Since " SQL Server " is not supported.) MS14-045 - Vulnerabilities in Kernel-Mode Drivers Could Allow Elevation Of Privilege (2984615) - Supported. MS14-046 - Vulnerability in .NET Framework Could Allow Security
Hotfix 7934 released
Dear Customers, Today we have released the hotfix 7934 Please upgrade your application to fix some of the existing issues http://www.manageengine.com/products/support-center/service-packs.html List of issues fixed in this release: https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7934 Regards, Arun SupportCenter Plus
ServiceDesk Plus 9.0 Released
Dear Users, We are glad to announce the release of SDP 9.0. It can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Existing customers, kindly note, that the upgrade to 9.0 can be done from build 8214. Customers in earlier builds can move to build 8217 by applying the service pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html We strongly recommend to try the upgrade in the test environment before applying it
7933 hotfix released
Dear Customers, We are happy to release our next hotfix 7933 Please download the hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html Please find the list of features in this release Sl.No Feature ID Description 1 11072 Option provided to edit default ‘Status’ names. 2 10216 Existing Support Services are retained while adding new services in Add New Contract page. 3 11254 Dashboard Enhancements ‘Group’ filter has been included in Dashboards -- > Inbound,
ManageEngine OpManager Build 10200 released!
Dear All We are glad to announce the release of OpManager Build 10200. We take this opportunity to thank all our users for their feedback and the continued support. Following features are the highlights of this release: Widgets Added Sort Column option in Top N Monitored Values of a Performance Monitor widget Business View Summary widget now includes alarm count and list of devices in business view Option to choose a dashboard when creating new tab. Embed widget option to hide headers Open CCTV
End of Support for NetFlow Analyzer versions 6.x to 8.x
Dear Users, We are announcing End of Support for NetFlow Analyzer versions 6.x to 8.x on August 31st, 2014. We request our customers in these versions to upgrade to the latest supported versions as soon as possible. Details of the announcement can be seen here. http://www.manageengine.com/products/netflow/eos.html Thanks Gowrisankar.
End of support for OpManager version 9.x
Dear Users, With the release of version 11.3, we are announcing End Of Support for the old version version 9.x. The details of this announcement can be seen here. http://www.manageengine.com/network-monitoring/eol.html Still 3 months left for the users in version 9.x to upgrade to latest version. If the AMS is not active, renew it and plan for an upgrade as soon as possible. Gabriel Team OpManager Network Monitoring Software
ServiceDesk Plus Support Announcement !!
We are facing technical issues on our mail server. You might not receive any acknowledgement notifications for the e-mails sent to the Support Team and you are likely to experience a delay in our support technicians reaching out to you. For any critical issues,you may directly call our Support Team at Toll Free No: 1-888-720-9500 US: +1 408 916 9300 UK: 0 800 028 6590 Australia: +1 800 631 268 Apologies for any inconvenience caused. Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software
ServiceDesk Plus 9011 hotfix released
Dear Users, Hotfix 9011 over 9.0 is released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9011 SDF-52732 : Support for scanning HP-UX OS machines. SDF-53337 : Backup process (manual/scheduled backup) will create multiple .data files based on the file size. By default size of each .data files will be 1GB and this can be configurable based on the globalconfig database entry ranging from 500MB to 1.5GB. Backup file will
7932 Hotfix released
Dear Customers, Today we have released our hotfix 7932 Please download the hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the features in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7932 Free feel to contact us, if you need any help supportcenterplus-support@manageengine.com Thank you Regards, Arun SupportCenter Plus
Patch Tuesday Heads-up for May-2014
Team, Just a quick update on 3rd party update released yesterday. All Third Party updates released yesterday were support now. Adobe Flash Player for IE 13.0.0.214 (APSB14-14) Adobe Flash Player 13.0.0.214 (APSB14-14) Adobe Acrobat 10.1.10 Pro and Standard update - All languages (APSB14-15) Adobe Acrobat 11.0.07 Pro and Standard update - All languages (APSB14-15) Adobe Reader 11.0.07 update - All languages (APSB14-15) Adobe Reader 11.0.07 update - Multilingual (MUI) installer Adobe Reader 10.1.10
ManageEngine® Firewall Analyzer 8.1 - Now Available
ManageEngine is glad to announce the availability of Firewall Analyzer 8.1 (GA) Standalone Edition and Distributed Edition for download and evaluation (30 day free trail). In this release, Firewall Analyzer is enhanced with Integrated Compliance Management System that automates your compliance audits with its out-of-the-box reports on Regulatory Mandates such as: PCI DSS ISO 27001:2013 NERC- CIP NIST SANS With this release our product also supports, SonicWALL SSL-VPN applicance 'Application Reports'
Join Us at Citrix Synergy
Citrix Synergy, the premier enterprise mobility conference that provides new mobility strategy for organizations, is just a couple of weeks away and we are excited to be a part of this event for the first time. At Citrix Synergy, we will showcase Applications Manager’s Citrix Xenserver monitoring capability. We will help you deep dive into how Applications Manager discovers your entire Citrix Infrastructure and determines the health and performance of the host servers and their corresponding virtual
SupportCenter Plus Hotfix 7931 released
Dear Customers, We are happy to release 7931 hotfix today. New features in this release Solution Enhancements Action Plug-in Enhancements Option to notify multiple Support Reps while adding and updating a note. A separate contact notification has been included, when a request is assigned to a Support Rep. Issue fixes Valid email ids which starts with '_' underscore is supported Unable to edit 'Category' and 'Sub Category' fields using the Request View section edit, when the 'Item' field alone
ManageEngine Desktop Central : April 2014 - Patch Tuesday support - status update
Hi Team, Good day. Just a quick update on the April, 2014 Patch Tuesday. New Security Bulletins : MS14-017 - Vulnerabilities in Microsoft Word and Office Web Apps Could Allow Remote Code Execution (2949660) - Supported. MS14-018 - Cumulative Security Update for Internet Explorer (2950467) - Supported. MS14-019 - Vulnerability in Windows File Handling Component Could Allow Remote Code Execution (2922229) - Supported. MS14-020 - Vulnerability in Microsoft Publisher Could Allow Remote Code Execution
Heartbleed Vulnerability: Desktop Central Security Advisory
Heartbleed is a vulnerability in Open SSL. For more details on the vulnerability, refer to http://heartbleed.com Does this affect Desktop Central users? Yes, customers using Desktop Central version 9 (build #90000) is vulnerable to heartbleed. Customers, who use version below build #90000, are NOT Vulnerable to heartbleed. How do I get this fixed? If you are using Desktop Central build #90000, follow the steps provided here to get this fixed. Here is the URL for convenience. http://www.manageengine.com/products/desktop-central/heartbleed-fix.html?forumIf
Applications Manager not hurt by Heartbleed
You do not have to worry about the Heartbleed security flaw when using Applications Manager. Applications Manager is not affected by heartbleed. Most of our underlying modules use Tomcat web server where BIO and NIO connectors are used. These connectors use the JSSE SSL whereas the APR/native connector uses OpenSSL. None of the underlying Applications Manager modules use the APR/native connector. Though Applications Manager uses a self-signed SSL certificate for HTTPS mode of accessibility, these
Vulnerabilty issue in Open SSL 'Heartbleed'
Dear Customers, In the recent days, you might heard about 'Heartbleed' vulnerability bug in OpenSSSL across the Web. Here is the detailed information about this bug http://heartbleed.com/ This post is to inform our customers, that our application is not affected by this vulnerability. We dont use OpenSSL in our product, default certificates are generated using 'Java keytool'. Hence there is no possibility of our application getting affected by this bug. Thank You Regards, Arun SupportCenter Plus
Heartbleed Vulnerability: Password Manager Pro Security Advisory
Heartbleed vulnerability, the serious flaw in OpenSSL's TLS implementation is perhaps the biggest vulnerability in internet history and has sent panic waves. Naturally, you would be very much concerned and we are sure you would want to hear from us on its impact on Password Manager Pro. If you are wondering what this Heartbleed bug is all about, this is for you: It's a bug in OpenSSL's TLS implementation, a software library used to secure the transmission of private information. It is actually
SupportCenter Plus Build 7930 released
Hello Customers, SupportCenter Build 7930 is available for upgrade. Please go through the page on the link below for more information, http://www.manageengine.com/products/support-center/service-packs.html Thanks Jai Anand K SupportCenter Plus
Manage DHCP Servers using OpUtils - Beta
We are happy to announce the availability of the beta version to manage your DHCP Servers using OpUtils. Supported DHCP Servers Microsoft DHCP Server 2003 Microsoft DHCP Server 2008 Feature Highlights Add all your DHCP Servers and monitor the details of IP Scopes like Total IP Addresses Leased IP Addresses Available IP Addresses Reserved IP Addresses Alert Notifications when the Leased IP Addresses in a scope reaches a specified limit The beta version can be downloaded from here. Note: It is recommended
Free webinar on end-user experience monitoring featuring JP Garbani
We live in a world focused on managing IT as a business service and aligning IT with business goals. However, little attention is devoted to monitoring actual end-user experience. End-user experience monitoring provides visibility into end users’ experience of business-critical applications, helping organizations rapidly address performance issues before they impact business productivity. Here’s a chance for you to see what your end users see. Join JP Garbani Vice President, Principal Analyst serving
ManageEngine Desktop Central : February 2013 - Patch Tuesday support - status update
Hi Admins, Greetings and Good day. Here is a quick update on the February , 2014 Patch Tuesday. New Security Bulletins : MS14-005 - Vulnerability in Microsoft XML Core Services Could Allow Information Disclosure (2916036) - Supported. MS14-006 - Vulnerability in IPv6 Could Allow Denial of Service (2904659) - Supported. MS14-007 - Vulnerability in Direct2D Could Allow Remote Code Execution (2912390) - Supported. MS14-008 - Vulnerability in Microsoft Forefront Protection for Exchange Could Allow Remote
SDP 9.0 Beta Registration
We are coming up with the SDP 9.0 beta. We acknowledge that the release is getting delayed, but you can be rest assured that this time is fully utilized to enhance the product quality. Users who are interested to test and provide their valuable feedback, please register through the below URL, http://www.manageengine.com/products/service-desk/sdp-beta-signup-form.html Features in SDP 9.0 release includes... 1. Change Enhancement 2. Software Enhancement - Suite License Management 3. Multi Currency
ManageEngine OpManager 11.1 - Now Available!
Dear All ManageEngine is glad to announce the availability of OpManager Build No 11100 for download and evaluation. Following features are the highlights of this release: CMDB Plug-in - The Plug-in helps you to get in-depth visibility of your assets present in your IT environment. This allows you to manage all your IT components based on their business criticality and make informed decisions Root Cause Analysis Add On - Enterprise IT departments need sophisticated monitoring for each aspect of their
Cisco Application Visibility and Control available in NetFlow Analyzer 9.8.6 Build 9865 (Beta)
Hi Folks, We are glad to announce the release of NetFlow Analyzer 9.8.6 Build 9865(Beta) which supports Cisco Application Visibility and Control(AVC). We take this opportunity to thank all our customers and users for their feedback and the continued support. What is AVC? Cisco Application Visibility and Control is the combination of multiple technologies which found in the Cisco ASR 1000 series and Cisco Integrated Service router generation 2 (ISR G2). Cisco AVC allows network administrators to
Hotfix 7929 released
Dear Customers, Today we have released our latest hotfix 7929. Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of features included and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7929 Thank You Regards, Arun SupportCenter Plus
Volume based billing available
Hi, We are glad to announce the availability of a feature pack with regard to the billing feature over the NetFlow Analyzer Professional Plus Edition. This will include the following features: 1.Volume based billing. 2. Ad Hoc billing - Users can generate on-demand bills instead of having to wait for the end of the billing cycle for the bill to be generated (both on speed based billing and volume based billing). 3. Alerts when a specified percentage of the usage quantity is reached (ex: send an alert
ManageEngine Desktop Central : Jan 2014 - Patch Tuesday support - status update
Hi Folks, Good day. Quick update on the January, 2014 Patch Tuesday. New Security Bulletins : MS14-001 - Vulnerabilities in Microsoft Word and Office Web Apps Could Allow Remote Code Execution (2916605) - Supported. MS14-002 - Vulnerability in Windows Kernel Could Allow Elevation of Privilege (2914368) - Supported. MS14-003 - Vulnerability in Windows Kernel-Mode Drivers Could Allow Elevation of Privilege (2913602) - Supported. MS14-004 - Vulnerability in Microsoft Dynamics AX Could Allow Denial
Hotfix 7928 released
Dear Customers, Today we have released our next hotfix 7928 Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions link for the upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the list of features available and issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7928 If you need assistance, please send a mail to supportcenterplus-support@manageengine.com
Season's Greetings from ManageEngine Desktop Central
Folks, Desktop Central wishes everyone a merry Christmas, Happy New Year and Happy Holidays. Regards, ----- R. Romanus Prabhu Technical Account Manager Device and Desktop Management Solution Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) How To | FAQ | KB | Videos Forum | Twitter | Blog | Road-map -- Try our ManageEngine Certification Program --
Access Passwords, Approve Requests While On The Go Using PMP Android App
We are glad to announce the availability of Password Manager Pro (PMP) Android App, which facilitates secure retrieval of privileged passwords and approval of access requests while on the go. The app can be downloaded directly from Google Play store. To get the app working, you should be using PMP 6.9 or higher versions. Highly Secure The app literally puts privileged password management in administrators’ hands - anytime, anywhere. It optimizes ease-of-use without compromising data security. The
Software Enhancement - Upgrade/Downgrade License Management
Dear All, We are planned to introduce ' Upgrade & Downgrade License Management ' in our product and we attached some sample pages for upgrade and downgrade license management in this presentation. So please go through this presentation and send your valuable feedback/suggestions.
Software Enhancement - Suite License Management
Dear All, We are planned to introduce ' Suite License Management ' in our product and we attached some sample pages for suite license management in this presentation. So please go through this presentation and send your valuable feedback/suggestions. --Murugesan K
ManageEngine Desktop Central : Dec 2013 - Patch Tuesday support - status update
Hi Folks Greetings. Here is a quick update for December, 2013 on Patch Tuesday. New Security Bulletins : MS13-096 - Vulnerability in Microsoft Graphics Component Could Allow Remote Code Execution (2908005) - Supported MS13-097 - Cumulative Security Update for Internet Explorer (2898785) - Supported MS13-098 - Vulnerability in Windows Could Allow Remote Code Execution (2893294) - Supported MS13-099 - Vulnerability in Microsoft Scripting Runtime Object Library Could Allow Remote Code Execution (2909158)
ManageEngine® Firewall Analyzer 7.6 Released
ManageEngine® Firewall Analyzer 7.6 Released We are happy to announce the release of ManageEngine Firewall Analyzer 7.6 (GA) Download Standalone Edition Distributed Edition Existing Customers Existing users can seamlessly migrate from 7400 build to the 7600 release build. Download the Service Pack. What's new in this release? 7.6 - Build 7600 - Distributed Edition GA release of Firewall Analyzer Distributed Edition New Features - Admin Server There are no new features available for Admin Server
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