Desktop icons for...
Hi, is it possible to have shortcuts for the following 3 functions: Desktop Central Agent Send Request to Helpdesk Self Service Portal Found this within the Self Service Portal settings on Desktop Central. There have been times where the agent on machines have disappeared or not loaded, and users are having to log out and back in again to restart Desktop Central. The Send Request to Helpdesk and Self Service Portal links on the desktop would also be handy for users to have.
Can't start Desktop Central
Can anyone help me start Desktop Central? I'm getting an Error ID 7024 in event viewer. A window also appears saying "If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1." I'm trying to run this with a Domain Admin user, so rights shouldn't be an issue. Thanks!
Remove Local Admins on PC’s
hi, is there an option to remove local administrator on pc's from desktop central ? thank you
Firefox ESR 38
We want to stay on Firefox ESR 38 because of some software that we are using. Now that ESR 45 has been released the systems with ESR 38 show they are missing ESR 45 instead of showing they are missing the most recent ESR 38 update. We changed ESR 45 to Not Approved and now the systems with ESR 38 show they are not missing any patches even though there is an update for ESR 38. Is there a way to get them to show that they are missing an update even though it's listed as superseded? I don't think
Remote Control launches window option menu on connect
Whenever I connect to a client, the top window's menu launches like this: It would also be nice to have an option to launch in view only mode with the ability to take control. The current 'view only' option is a global option and does not allow taking control after the session has started.
I can´t find the patch KB2687623 in patch Database
At work we will update the version of Exchange, The requirement for version Outlook 2010 is have installed the patch KB2687623. But i can´t find in patch database. we know the reason ?? It can be included ?? Thanks for all
Number max of clients
Hi, I wanted to try Dekstop Central because it seems to be a good alternative to other tools as SCCM. But before I try it, I need some information : - Does this solution can handle approximately 30 000 clients? - If yes, how much will it approximately cost? (as an example, if a client licence cost 50$, the price would be around 1 500 000$.. Such a price..) English isn't my native language, so sorry for the various faults and thanks for your advices.
Patch Sync Failed! quick fixes?
Patch Sync Failed! Your Patch Database is not up-to date. To synchronize your Patch Database, contact support with server logs. Yes, I have already opened a support ticket with support and uploaded my logs, was wondering if anyone has encountered this before and what the solution was? Update Vulnerability DB Last Update Time : Jan 4, 2016 01:00 AM
iTunes 12.3.2
iTunes 12.3.2 was released almost a week ago. Why is it still not available in patch management? Thank you. Regards Stefan
Default Browser Report
Is there a report I can run for all machines to show me what Default Browser is on each machine please? I know some machines have Microsoft Edge set as Default, others have Chrome, and I need a list of which browsers are set Default on each machine. Thanks in advance.
Office 2013 Repair Script Needed
Hi, we have installed Office 2013 on around 250 machines, however it has left Office 2010 installed. I have run the script to uninstall Office 2010 but when trying to run Word 2013 I get: "We're sorry, but Word has run into an error that is preventing it from working correctly. Would you like to us to repair now?" When clicking repair it will fix the problem, but I cannot find a script which I can push out via DC to repair after the uninstall of 2010. Any suggestions would be greatly appreciated
New service pack upgrade.
Hello Everyone, I have build no 91113 for Desktop Central and trying to upgrade to the latest service pack 92000. I have stopped all services but now when installing i get the error " Postgres DB migration failed. The action can't be completed because the folder or a file in it is open in another program. close the folder or file and try again. I have nothing open and i verified through task manager. Still same issue Thank you Aisha
Boottime
Does Desktop Central record the boot time of a device? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Remote Control will not connect successfully.
I just upgraded Desktop Central last week to Build 92029. The Remote Control (HTML 5) which was working great is now not connecting and stays at loading or when I click connect it will go back to connecting and then will just hang.This is urgent since the majority of the computers we use are remote and now cannot connect to.
icon upgrade to Windows 10
On computers with Windows 7, we have the icon upgrade to Windows 10. It is possible with Central Desktop, remove this notification ??
reinvent the wheel for moving from WSUS to DC?
Hi, I am hoping that someone can save me the hours involved in trying to figure out the best/easiest way to push patches. Specifically, the issue is how do I use test computer groups for patches and then release/approve them to production when ready. Currently, WSUS provides a very simple way in the creation of your own computer groups. I have groups like XP - test, Windows 7 test, etc. Also, we do not want patches that we've approved for production clients getting pushed to any servers as we
Which report should I run?
I have set up Custom Groups (Admin > Custom Groups) based on OU from Active Directory. For example: UK-Marketing UK-Sales UK-HR etc It has assigned the machines using SoM, so each custom group only contains the machines in that department. I will then bee using Self Service Portal to assign only software each department use. For example, UK-Marketing will need Software1 and Software2 but the other departments won't, however, I need to run a report for the machines in UK-Marketing to show what software
Software Deployment - Preload Package; error saving the config
Hello, I just wanted to test Software Deployment with pre-loading the package. This would be useful for roaming users with slow internet/VPN connection. So I copied an existing (and functioning) configuration for installing software and then I enabled "Copy Folder To Client Machines". When I tried to save the configuration, I got the error message: Installation Switches/Arguments is not defined for this package. Click "Modify Package" to define install switches. This cannot be correct, the package
Patches needed but not showing in Desktop Central
I have a server(s) that report in Desktop Central that they need only 3 updates. When I check if the machine needs update locally (Windows Update) the server needs 21 update. I have updated the Patch DB everyday and reran the patch scan on the server. Still nothing changes. The updates that are needed are a week old. I search for a few of the missing updates in Desktop Central "All Patches", example 3098785 and 3134222, and they are not listed in "All Patches" Please advise
Template fails to download: IE11 Prerequesites
The Template for IE11 Prerequesites (x64) fails to load the following file: http://patchdb.manageengine.com/dccrs/updates/ie11_win7_64.vbs Could you please upload the file again and update the Software Template? Thanks in advance! Stefan
Access to Custom Groups for Remote Office Admins
I have a situation where we have administrators for certain Remote Offices, they only manage that remote office and nothing else. These remote offices need access to certain custom groups, when they log in they can see the Remote Office and machines for that RO (as expected) but do not have access to the custom groups in the drop down list (see picture) I have created an account to test with and assigned it admin privileges to a remote office. This seems to be some sort of permission issue. The
User login dates and times
Our system is completely non-AD. We need to know if it is possible to run a report that will list the computer name, user login, and last login time. If possible, we would also couid make good use of last password change time. Is this possible in DC? if so, how. Will it require a SQL query? MIke
Profile Failed to Install
Trying to enroll an iPad in Desktop Central 8 and when I go to install the MDM profile, I'm getting a "Profile Failed to Install - The profile "MDM Profile" could not be installed. I've rebooted the ipad, nothing helps. Any ideas?
dcconfigexe32.exe MAPi32.dell missing
Just installed a server 2012 R2 server core and Desktop Central agent has installed but I'm getting the following error Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Domain information in task is truncated
In tools/Remote Shutdown/Modify Task, the PC list turncates some of the Domains and puts "..." at the end. I have imported the data into an Excel Spreadsheet and need the full Domain Name. Is there a way to have the full domain name listed? See example shown below::
Report to show Agent Version
I am looking for a report which will show me the agent version which is installed on each machine, however looking in the Reports section, there doesn't seem to be one. I have also checked the Custom Reports and cannot see anything there either. I want to ensure all machines are using the most up to date version of the client. Thanks
Software Deployment is stuck on "In Progress" status for several hours
Hello, I've reached out to Desktop Central's support team about this issue several times already, but they can't seem to find a solution for my issue. I am using Desktop Central 9 build #92035, I've been attempting to deploy .exe files from our software repository on several client agents and they all seem to get stuck on the "In Progress" status for several hours before I eventually cancel the task. So far, on the client machine I've tried a manual silent install of the .exe file via command prompt
report language installation
I need install a hotifx in 2003 servers. I need to know the language of installation, English or Spanish, to choose the correctly hotfix. I can run a report with this information? Best Regards
All Patches view: How to save filter criteria?
We use DC to deploy only third-party patches (Java, Adobe Reader, Adobe Flash and Mozilla Firefox) - we use WSUS to deploy MS patches. So I don't need to see all available patches in Patch Mgmt / All Patches view. So, I use a filter "patch type" equal "third party update". Some DC versions ago DC remembered such a filter when I go back to the All Patches view. But now, I have to set the filter again and again when I use the All Patches view. So my question is, does anyone know how to persistently
I need deploy software only Xp
I need to install software only computers with S.O. Xp. how I can select to install this deploy ??.
Machines are not being patched
Several issues here and we are at a loss of why this is happening. So, automated patch manager is not pushing windows patches (but 3rd party seems to work). According to the reports, the scanned machines have no windows patches needed, but on the machines themselves they are showing 30+ patches that need to be installed. Event after two weeks of the patch manager running nightly, the same machines are still not being patched. * Machines are on during patch time * Machines are part of the target list
How do I delete an inactive computer?
How do I delete an inactive computer?
dc.common.Trash.limit.exceeded
We are currently running 91099 of Desktop Central and last couple days I noticed on the Configurations tab we are getting the error message dc.common.Trash.limit.exceeded at the top of the page.
Baseline Patch Configs
Can anyone suggest a recommended method to create a Baseline Patch Configuration. My purpose is that it would be catchall for all approved patches that are production environment approved. It is a task that I would want to run on newly imaged PCs as well as something that is run weekly on all corporate workstations to ensure they are patched up to date. Any advice would be great. Thanks
Agent on server?
Is the desktop central agent suppose to be installed on the server or is the server not suppose to manage itself?
Inventory Scanning not occurring since update to Build 92029
I have not had any updates on the inventory of any of the 700+ computers I have running Desktop Central since I updated the Build on Friday. No other changes to the system have been made since updating the Server build
Inventory tab not updating since apply build update last week.
I applied the build patch on Friday and Inventory page has not refreshed since. I can loo at recently installed software report and it show it there, but the computer audit summary and 5 most recent software changes have not updated or changed since the patch was applied to the server.
Define Target by commas not work
In the new versions, define target by commas not work or not operating. I need this option, I have over 1000 computers and I can not make manually. in this way, DC It is not functional for me.
USB policy with desktop central
Hello everyone, I am new in the products of ManageEngine and I am learning now, but I was searching for an option to block USB with Desktop Central. I saw in the configurations tab-> configuration->secure usb the possibility. But it doesn't look at my requirements. Oké, it blocks USB to my computer park, but what if there are new computers? Do I need to redeploy the configuration? Also, if I want to exclude devices and we want one more excluded device, is there an option that it will apply to all
Strange differance between free and enterprise
Hi, We have Desktop Central Enterprise edition in the office and I have the Freeware edition installed at home for my home network and I've noticed that on the freeware version when deploying a configuration I'm able to select computer from targets form the go but on the Enterprise edition I have to select a remote office, then a computer which could lead to something being deployed to the whole domain. Free Edition Enterprise Edition Any ideas why? Stephen Fowles 3rd Line Support Technician North
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