Reporting on Secure Boot Certificate issue
Hello! We are working on meeting the June deadline for updating our clients to meet the 2023 certificate trust requirements. Are there anyone who has some inspiration for how you report this in a medium size company? I know we can fetch BIOS information
Reboot after 30+ days uptime
Hi ALL We have many laptops with uptime 30+ days (some devices have 100+ days) How i can (via DC) show notification to logged user about reboot needed. If user postpone this action more 3 times - run force reboot )
endpoint central system tray icon
not showing and when show up i click and nothing happens
Enforce SAML Logon
Hi, I recently enable SAML via ADSelfService Plus which works as expected. However I need to enforce this across all our technicians but I can't find an option anywhere to do so. I've done it in Password Manager, ADAudit and ADManager and there's always
How to collect per-user certificates in ManageEngine Endpoint Central?
Hi all, I need to get an overview of certificates per user from their personal certificate store (CurrentUser\My) in ManageEngine Endpoint Central. Devices are single-user, and I want the certificates visible in reports, ideally including expiration dates.
MacOS Agent version
When is the macOS agent updating to Apple Silicon? MacOS 27 will retire Rosetta and Intel-version will stop working.
web activity report last time of visit
hello team, web activity report for a pc is not much helpful, i need the first time visited to see how long a user stayed on the website instead of last time visited, is there any option to add first time of visit instead of the last ?
Need older installer for 115260011
Hi, We had a server failure and I need the installer for 115260011 to do a restore. Where can I find the older installers? Thanks, Matt
How to check logs to identify why the installation failed?
Hi, I'm deploying custom scripts to many machines, of which some of them are successfully deployed, while the rest encounters the generic error "Script fails with error :. Unknown error -1073741819". Look forward to receiving your kind support.
Which EC log file records password changes and report exports for accounts with the Administrators role?
The company will conduct a log audit ，so needs to know which log files in Endpoint Central record password changes, password resets, and export report operations for the administrator account. Can the user account that performed the above operations be
Error - License file upload has failed. Ensure that the license file has not been edited and reupload the license.
Need help to fix the subject issue please guide step by step to get clean old keys
Is it possible to exclude certain devices from reporting
We have devices that we want to have in Endpoint Central (EC) but they are our 'recovery' laptops in case of incident. We patch these every few months, but they are turned off the rest of the time. They frequently appear on our patching reports which
Desktop Central Agent cannot connect to server
On all clients, Desktop Central Agent cannot connect to server. All configuration updates on the server show Yet to apply. I've followed the troubleshooting without success. The error in Desktop Central Agent troubleshooter is "request was aborted could not create SSL/TLS secure channel" Any advice? thanks Simon
Using Custom User Group with Self Service Portal
Hi. I am unable install packages using the Self Service Portal when using User Groups. The packages install without problems when using Computer Groups but fail with User Groups. I have tried selecting install as System User, Target User....I even create
Specific Information from Logfiles
Hello, for an external reporting Tool i need the following information on the Client PC. Please help me find these informations. 1.) How many and which patches are pending 2.) Is currently a patching process active 3.) When was the last time the system
dcswmeter.exe Process?
What does the process dcswmeter.exe do?
Error User
Hello Support Team, We are facing an issue while performing a Domain Scan in Desktop Central integrated with ServiceDesk Plus. Error message: “FAILURE: Your account is not available in the Desktop Central to proceed this operation. Exception while assigning
DC Agent System Tray Icon Not Showing Up on Some Computers
Has anyone seen experienced an issue where the DC agent icon doesn't show up in the system tray even though the following processes and service are loaded? Processes: dcagentservice.exe dcagenttrayicon.exe dcondemand.exe Service: ManageEngine Desktop
Agent linked to DS cannot upgrade from WAN ?
Hi, Is anybody can confirm me that a computer agent attached to a distribution server can upgrade its agent version through WAN or it must be done with the Distribution server ? I mean I have a lot of remote offices, where a distribution server is installed
SOM Computer API
We are trying to get a system sorted to be able to delete a device from Endpoint Central Via API to make it automated into a script. When searching for a device to delete it seems that it will only scan 1 page, then give up. If i change my $page = 1 to
How to remove DEX/ECEAService from all agents
A while back after it was added I found I could uninstall the ECEAService from all my deployed agents through an option on the console - I don't need or want this, I'm a homelab user and all it did was cause CPU/memory spikes on all the machines infested
Application Control - Reports
Should all attempts by user's to open a blacklisted app be logging to Reports - Blocklisted Application Access or Blocklisted Store Application Access? I blocked Quick Assist, its blocking whenever we attempt to open it, but nothing shows up in either
Will the removal of Oracle Java from servers cause any issues with your programs.
In an environment where we are running Endpoint Central, ServiceDesk plus, OpManager and Event Log Analyzer on different servers, Java had been installed on the servers prior to the installation of your software. Will it affect your software if the stand-alone
Endpoint Central OU based Active Directory connection
Hello, We are part of a larger organization but maintain a degree of independence from headquarters. This independence is limited to a specific OU within the global Active Directory structure. To complicate matters further, user accounts reside in a different
error after updating to Build : 11.4.2528.10
Dear support, After updating to Build 11.4.2528.10, some computers and servers are shown as offline. Even though they are online and accessible. Of the 70 servers, 28 are offline.
Deploy app via Software Deployment and read its results
Hi, I created a Deployment package that deploys well but I can only see if the app was installed successfully or not. Its a Dell Configuration package saved as an .exe that after it is installed it's creating a .txt file in the same folder that it was
Patch deployment - allow user to specify desired time when postponing
Hello everyone. Some of our users have said it would be ideal if when they are prompted to install updates, rather than just having the option to postpone by one or two hours, could they specify an exact time for patch installation to begin? Use cases
Enrolling Macs
I have installed Endpoint Central on a couple of Macs and reset the enrollment with the root user, but one of the Macs has presented the user with this enrollment dialogue which they cannot get past. They are offsite. The Mac is in Apple Business Manager
Restart Computer via API?
Hi. Is it possible to restart a computer via API? I have not seen it in the API documentation. Thanks. Regards, Miguel
User Confirmation timeout
remote control User Confirmation timeout defaults to 30 secs and is greyed out. how can i extend this to a couple minutes
Sluggish server for 2 days after approving patches
I'm encountering an unusual issue and would like to know if others have experienced something similar. I typically use the "Test and Approve" workflow for patch deployment, but late last week I manually approved patches for a workstation group of approximately
Uninstall Agent via CLI
Is there a way to uninstall the agent (with OTP) from the CLI? I have a machine that has an old agent and isn't upgrading successfully . When I run the .exe installer (LocalOffice.exe /SILENT), it errors out with result 229965824 (0x0db50000 - code 0).
Errors with Office 365
We seem to have more than our share of errors with Office365 and updates. More commonly, after an Office update it breaks on or more of the products. Mostly outlook will fail to open. After this it seems the fix is to uninstall thesuite and reinstall.
Mange Engine Update
Dear Team, Hi Guys, we have encountered an issue with our patch server. It appears that the server has not updated (windows Patch) automatically for June 2025, and we would like to request the latest updates. Could you please provide us with information
Microsoft Defender patch failing
Patching of Microsoft defender keeps failing The latest update for Microsoft Defender (1.429.453.0) with error message "Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing
The summary tab
The summary tab is opening first when you click on a computer name. It used to be the patches tab that opened when you clicked on the computer name, and they switched after updating to Endpoint Central version 11.4.2516.08. How can I switch it back?
EndPoint Central DataBase Schema Patch MgMt
Hello everyone, could someone provide me with the updated schema of the Patch Mgmt Module? I have it as shown in the attached image, but it seems to me that it is not completely updated.
How to install Linux agent with bash ./UEM_agent.bin
Hi , in my compnay linux server restricted for run ./uem_agetn.bin command in terminal and we can install agent by $root/>temp>bash ./uem_agetn.bin how to use this method with Linux Agent Push Installation tool for remote installation agent on linux
How to get Report of OS installation date and OS Change Date?
How to get Report of OS installation date and OS Change Date?
Service Desk Plus and Endpoint Central on same Windows Server
Our Endpoint Central server, a virtual Windows Server 2016 server, is now running version 11.3.2416.21, and our Service Desk Plus server, a virtual Windows Server 2016 server, is running 14.8 Build 14820. The Endpoint Central server is currently on a
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