How to check logs to identify why the installation failed?
Hi, I'm deploying custom scripts to many machines, of which some of them are successfully deployed, while the rest encounters the generic error "Script fails with error :. Unknown error -1073741819". Look forward to receiving your kind support.
How can I report the missing patches on servers on a single screen?
Hello, I kindly request your support on how to create a report in which each server’s missing patches are displayed together on the same page. The goal is to have the report output list the server name (Computer Name) along with the missing patches (Missing
Security Policies
Hello, I would like to understand how Security Policies work in Configurations. I configured a setting to block Regedit, but when I suspended the task and deleted it, the block remained on the endpoint. Do I need to reconfigure everything I block with
Is DEX an add-on or is it now part of Endpoint Central?
Hello, I would like to know if DEX is only available for a specific period or if it is now integrated into Endpoint Central?
Is there a way to export/import years of configs and scripts to another UEMS instance?
Hello Support, I'm curious to know if there is a procedure to export many years of configs and scripts, etc. from one EC UEMS server to another. I ask because I have some fairly sophisticated configs I've built in one instance, and I have another business
How can I stop Endpoint DLP and Endpoint Intelligence?
Hello, I'm using ManageEngine in a small environment (max. 20 Windows clients) for software distribution. With each update, more and more monitoring services and programs are added that I don't need in my environment. Unfortunately, I can't find a way
Windows 11 24H2 upgrade to 25H2 using wsus
Hi Team, We have a requirement to upgrade windows 11 24H2 upgrade to 25H2. As per the solution provided by Manage engine, we need to send the Win11 25H2 ISO also with the patch. The total size of complete package will come around 6 GB. As per my customer
How to clear patches that display as "Update Not Applicable to the System"
I have over 180 computers that Endpoint Center claims is missing the "2025-10 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5066131)" patch, but when the installation of the patch is attempted, the machine
11.4.2528.30 vs. 11.5.2600.13
Hey there! We are using 2x Endpoint Central in our company, one in another environment. 1x UEM Edition with Add-Ons and 1x Security Edition. Why does the Security Edition got the update to 11.5.2600.13 (with DARK MODE) and our UEM Edition only got the
Ability to detect or discover agentless workstations.
Hello, I have ManageEngine UEM and I have a quick question. Is it possible to detect or discover workstations that do not have an agent installed on the network?
[DEX] Script not found in workflow at Remote Action
Hello, I have a workflow that uses a script in Remote Action, but I noticed when editing the workflow that the script is no longer there; none of the scripts in my Script Repository appear for use in the selection option. I have tried to create another
Which EC log file records password changes and report exports for accounts with the Administrators role?
The company will conduct a log audit ，so needs to know which log files in Endpoint Central record password changes, password resets, and export report operations for the administrator account. Can the user account that performed the above operations be
Cloud storage for upload file for personal package.
Hello, I need some information about deploying personal packages. Is network sharing required to install personal packages, or does the central endpoint include file uploads? If it is possible to upload personal packages, what is the procedure, and what
Firewall URLs to be open on the internal firewall
Hello, The following URLs not mentioned on the requirements pages https://www.manageengine.com/mobile-device-management/faq.html?archi#g1 https://support.google.com/work/android/answer/10513641?hl=en the enrollment of the device is blocked 34.212.92.172
[DEX] How to make a workflow for install a specify software
I have a workflow in the DEX module with a sensor that checks whether my EDR (SentinelOne) is installed on the endpoint. Based on the sensor result (true/false), I would like to deploy the EDR automatically. My goal is to perform the EDR deployment in
How to create a desktop Shortcut to" Manage Engine Desktop Central "Send request to helpdesk"
Can anyone tell me how to create a desktop shortcut so the end user can just double click on it and it opens the Mail interface to send a service request? Currently its only available in the taskbar and some users never look there.
How to exclude drives from patch scan
Hi, Is it possible to exclude drives from the patch scan activity, e.g. via a registry key (I did not find a management option)? I'm reviewing EPC (latest version) for a client and one observation is that the agent is unstable on larger Windows storage
How to make EPC synchronize with AD accurately?
I'm having a problem where Endpoint Central is not synchronizing with AD accurately. Specifically, I have several OUs, where EPC is showing multiple computer objects with the same name or computer objects that don't exist in that OU at all. If I look
Error - License file upload has failed. Ensure that the license file has not been edited and reupload the license.
Need help to fix the subject issue please guide step by step to get clean old keys
upgrade steps - don't start ME after each upgrade?
we're still on 11.3.xx and I want to get to the latest 11.4.xx, it's a 2 step upgrade. reading the steps indicates to NOT start the server between steps. is that true. run upgrade, then run next upgrade, and THEN start server when done. ALSO: I did read
Recorded Session Visibility
From last few weeks, I noticed every remote session getting record automatically. How to re-view or download those session videos?
Save As Templates For Custom Views
When browsing different sections of Endpoint Central the views get changed up and constantly have to add/remove columns to get the correct view. Is there a way to save a view for a specfic node in Endpoint Central?
W11 - Windows Updates Date V's Last Patch Date in Endpoint Central
Can you confirm if the date shown by Windows Updates (in Windows) and the last patch date within Endpoint Central are the same date. We can see devices that report only a few patches required but the last update date in Windows is a few months ago.
ORACLE DATABASE VERSION REPORT
Hello, I have multiple Oracle Database installed on Linux servers and I want to know how to generate a report with Database version as Oracle is not shown as installed application on the assets. Thanks. Regards.
The value is written to HKEY_Current_User, but Desktop Central writes to HKLM?
The values are supposed to be written to HKEY_CURRENT_USER, but Desktop Central (11.4.2528.26) is writing to HKLM? I created a new package, WinSCP6.5.5.exe, for distribution. This time with registry values. Unfortunately, these values didn't end up in
Use the Self Service Portal (SSP) to Install latest Endpoint Central Agent
We recently had an issue following the upgrade of our on prem Endpoint Central (EC) server whereby the newest agent failed to install. This left a small number of our devices outside the scope of EC, however the SSP was still working. Is it possible to
Is it possible to exclude certain devices from reporting
We have devices that we want to have in Endpoint Central (EC) but they are our 'recovery' laptops in case of incident. We patch these every few months, but they are turned off the rest of the time. They frequently appear on our patching reports which
Desktop Central Agent cannot connect to server
On all clients, Desktop Central Agent cannot connect to server. All configuration updates on the server show Yet to apply. I've followed the troubleshooting without success. The error in Desktop Central Agent troubleshooter is "request was aborted could not create SSL/TLS secure channel" Any advice? thanks Simon
Endpoint Central sending a lot of Date !
Hi, We are experiencing an issue with ManageEngine Endpoint Central in our environment. Endpoint Central is connected to several Distribution Servers (DS), with bandwidth throttling configured at 16 Kbps. However, every morning when client computers are
Can I have a read only account for credential
Greetings. I would like to know, if I can have a user with minimum privilege to query AD objects? For security reasons, I definitely won't want to explicitly add an account with high privilege such as domain admin, in the domain credential tab. Any assistance
Using Custom User Group with Self Service Portal
Hi. I am unable install packages using the Self Service Portal when using User Groups. The packages install without problems when using Computer Groups but fail with User Groups. I have tried selecting install as System User, Target User....I even create
Specific Information from Logfiles
Hello, for an external reporting Tool i need the following information on the Client PC. Please help me find these informations. 1.) How many and which patches are pending 2.) Is currently a patching process active 3.) When was the last time the system
dcswmeter.exe Process?
What does the process dcswmeter.exe do?
How to deploy BGInfo (or similiar) by Endpoint Central
Hello, In order to deploy a computer information to all equipments managed by Endpoint Central, we would like to deploy or define a box into desktop computers with basic information that Helpdesk request to user when they open a request. We're analyzing
Error User
Hello Support Team, We are facing an issue while performing a Domain Scan in Desktop Central integrated with ServiceDesk Plus. Error message: “FAILURE: Your account is not available in the Desktop Central to proceed this operation. Exception while assigning
DC Agent System Tray Icon Not Showing Up on Some Computers
Has anyone seen experienced an issue where the DC agent icon doesn't show up in the system tray even though the following processes and service are loaded? Processes: dcagentservice.exe dcagenttrayicon.exe dcondemand.exe Service: ManageEngine Desktop
How to automatically restart services when down and be alerted?
I would like to know how to be alerted if a windows service like RDP for example, goes down, and how to have endpoint central restart it after X amount of time, and be alerted if that fails also. Is this possible?
How do I deploy a script to the self-service portal?
I have a single one-line command I want to deploy to the self service portal, so that if users run into a certain problem, they go to the SSP and click Install and it fixes the problem. Its not an executable or deployment package or anything, just a single
Force Client to switch Remoteoffice
Hello We have several remote offices, each defined by its own IP scope, and everything works fine in general. However, I need to know how I can manually trigger the IP scope check on the client — either through a parameter in an executable file or by
Block USB on Mac
We have successfully deployed a configuration policy to our Windows Devices which stops them from using USB Mass Storage. I have been trying to replicate this for MacBook's but so far haven't found a solution. The only article I could find stated that
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