Agent installation per OU
Hi, Is there a possibility to activate "detect and add new computer" approach or installing agents for a specific OU? Except GPO solution BR, Bionid
Change of hostname in Bulk
Dear Support Team, Is there any way to change hostname in bulk for multiple machines at once using EndPoint Central? Note: Machines are NOT joined in AD. Regards, Prashant Palan
Import from CSV - How to find the correct field name for Custom Fields to upload the file
Hi All, Help needed. Not sure if this is the right community. I want to enquire about ManageEngine Desktop Central 10. 1) I would like to make use Import from CSV feature to update field under Custom Computer Details fields such as Warranty Expiry Date
XTS_AES_256 Bitlocker Policy
Hi, Is it possible to force 256bit encryption using the Bitlocker management tool? The options seem pretty limited at the moment. Thanks
Asset Reporting
Hi, Is there an option to have a report for computers which can be used to report on all computers and their attached hardware? I can find this information easily enough by clicking on each computer in Inventory, to see the the computer details and then
APD Slow to report as finished
Hi, We're noticing recently that ADP tasks are getting very slow to report they've completed despite us knowing the patch has installed. As an example we often find we're trying to install an application but under the execution status tab it says "deployment
Older version of service pack
Hello, How can i find an older version of a service pack? I would like the service pack for build 10.1.2228.20. Thanks in advance, Pradip Chaudhari
"Computer not in contact" and "Computer deleted" Behavior
I am starting to see messages stating "computers not in contact" and "computers deleted". I'd like to learn the behavior of the system if an agent doesn't check in on a frequent basis. For example, we have spare laptops that have the agent on them but
Where are software deployment logs stored on endpoint?
I want to check the status of a current deployment. Which log can I open on the remote machine to check to see if it's started? Looking in C:\Program Files (x86)\DesktopCentral_Agent\logs
New 10.1.2228.20+ Agent is an .EXE, and I need updated instructions for deploying by GPO.
New 10.1.2228.20+ Agent is an EXE, and I need updated instructions for deploying by GPO. Is there an updated FAQ/KB/Document for deploying the new, cleaner .EXE Agent with GPO Startup Script? The documents I found on your website reference the old MSI
is there a fix for CVE-2022-42889 on Endpoint protection
is there a fix for this: C:\Program Files\DesktopCentral_Server\Patch\ManageEngine_Desktop_Central-10.0.0-SP-2119.10\SERVER\lib\commons-text-1.8.jar our system is currently on version 10.1.2228.20 Thanks
DesktopCentral inventory reporting software packages twice on each PC
DesktopCentral software inventory is reporting many packages twice in the displayed list for each PC. This means the inventory lists are long as each software item is listed twice, and those that are licensed are reporting twice as many licences in use than there should be. I'm sure it didn't used to do this when we first started using it. Has anyone else experienced this behaviour and have a solution ?
Surface devices not showing warranty
The warranty details are not showing for our surface devices we have alot of them and need to find a way to see this. Is there a way to see the warranty on the surface laptops, tablets?
Surface tablets showing up as laptop, no warranty expiration
Hi, I have some Surface Go and Surface Pro tablets being managed by Desktop Central. Under Inventory, they are detected as Surface Go and Surface Pro for Model. If looking at the Inventory details, there is no warranty expiration date, and appears to be no way to manually add it. Under Mobile Device Management, these show as device type of Laptop instead of Tablet. Is there any way to get them to show up as tablets instead of laptop? Thanks, David
API Request for Wake On LAN
Is there a way to use the API for Wake On LAN? We have a lot of remote users and I think it would be helpful to have a form to fill out and submit that will auto send a WOL. Any ideas?
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90099) on this
Patch Retention Period
Is there a KB article relating to how long ManageEngine holds on to patches internally before releasing to our own patch server? Do they do any internal testing? If so, how long?
Users with local admin access
Hello Team, We have endpoints running in Workgroup and there are many users added to the local administrator group. How can I fetch those users from Endpoint Central (Desktop Central)? Can anyone please guide me? Thanks in advance! Regards, Prashant
deploying company backgrounds for microsoft teams.
Hi, im trying to deploy some backgrounds to all users in all PCs with endpoint central. i create a configuration the destination folder is this $userappdata\AppData\Roaming\Microsoft\Teams\Backgrounds\Uploads i think the path is correct, but this is not
Software Inventory Discrepencies
Hello, I've got a question regarding the software inventory and the application control whitelist/blacklist. Within Application Control, it is showing several hundred installs of certain applications, but in Software Inventory, that application is only
Is there a way to remove patch from a computer ?
Hi, I encounter a problem wich 1 computer appear to have Microsoft Office 2016 in the missing patch list. but the computer use Office 2013 not 2016. Is there a way to remove the Office 2016 patch from the list ?. Thanks in advance
As per HPs policy, we are unable to continue fetching warranty information
Hello, starting last week i do get this info displayed from all of our hp machines (and we have only hp desktops and servers) As per HPs policy, we are unable to continue fetching warranty information. While we explore alternate options, you can manually import the warranty details of HP Computers. I did try to find some info in the forum and on the support page but found nothing. Can i get some info about that what happened here since one of the main reason getting Desktop Central was to lockup
Endpoint Central Cloud - Software Distribution - Log Retrieval
Is there a way to retrieve the log files for software deployments without having the user have to allow control? We have several non-domain joined machines (which means I have no unassisted remote access) where some software deployments are failing.
Hardware report: device with SSD
Hi ALL! I need report about what PC/Notebook used SSD disk. How to ???
software inventory topics
Hi, I'm trying to configure the Manage Licenses to keep track of whether we are in Compliance. I have created an entry for Microsoft Office Pro
Software Inventory Double Entries
Hi, I'm trying to configure the Manage Licenses to keep track of whether we are in Compliance. I have created an entry for Microsoft Office Pro Plus 2016. However, the screen is reporting double the actual installs for Office. Taking a look at the Managed
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90097) on this
Endpoint Central Cloud - Group Managers & quick group add option
Hiya, 2 ideas here Idea 1 - Group Managers permissions A limitation I don't like with Endpoint Central is that you have to be an admin to update groups. For example, in our environment, we don't want our Desktop Engineers to be able to deploy to servers.
Agent installation on MacOS Ventura - not running?
Hi I previously used endpoint central agent on my mac running MacOS Big Sur. I resinstalled (clean disk) my pc and put MacOS Ventura (13.0) on it and installed the Endpoint Central agent. After installation nothing seems te be happening. I don't see the
Latest version Download?
System is indicating the the latest version build is 10.1.2228.8 and is recommended for update. When I follow the download link I only see 10.1.2228.5 ? The notes show the bug fixes for 10.1.2228.8. From other posts I see users have downloaded 10.1.2228.8
Deploying Patchmanager+ via MECM
Hi Guys, i'm trying to deploy the Patchmanager+ Agent via MECM, but everything i tried failed. Is there a actual way to deploy the agent via MECM but as an application and not like the old way with a package as shown in the link below: https://www.manageengine.com/products/desktop-central/agent-installation.html#install-using-sccm?trackingcode=pmpi&did=131-1278&buildno=101222804
Adding Users as Assets to associate with assets currently in use
I have manually created a Monitor Assets as a test. I am trying to change the state of the monitor to in use. When I go to choose asset all it shows is assets scanned from our Company Domain. Is there a way we can add our scanned users from ad as assets
Desktop Central not updating Service Desk
Hi, Our service desk assets are not being updated by desktop central. The asset is initially added when the agent is first installed, but it is not updated in service desk since that initial time. Desktop central however shows things up to date and
Getting Bitlocker compatibility from system information
So it seems some dells are not compatible with bitlocker encryption, without making changes to the registry. https://www.dell.com/support/kbdoc/en-ie/000124709/system-does-not-meet-bitlocker-automatic-device-encryption-requirements Looking through the
Alert for clients who have issue with agent
Is there a way to alert for when agents have issues? With the nature of my industry we have no other remote access to PCs (yet, Im trying to fix that) I ask becasue I have a remote PC that show'd connected (green) but the agent kept saying it was in
Remove Flash
Hey guys, We have some very old machines that still have flash installed and we are trying to remove it. Push out the Adobe flash uninstaller, run it and then restart the machine? Or is manual intervention required? All the posts ive found about this
Agent Not phoning home...
We currently utilize both OS Deploy and Endpoint Central together. We have an image set up for OS Deploy that includes the Endpoint Central Agent. Half of the PCs that we image are having an issue with the Agent successfully coming online. The agent
Software Deployment - Check Software Pre-req (Cloud Version)
Hi, I am looking to install software, only on computers where the software is not installed - but since this needs to be made more difficult then it really has to be, I cant simply click on Check Software, find the name of the software, and say if true
Manually download and dump patches
Can we manually download patches and apply updates in management?
Imaged PCs not reporting in correctly?
We have starting using OS Deployer to image our PCs. We have the Endpoint Agent installed on the image machine/file. We followed these instructions Imaging Computers with Endpoint Central Agent on them (manageengine.com) We're seeing an issue with
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