Automatic Patch Deployment View
Ever since updating to 10.0.684, whenever I now go to Automatic Patch Deployment view, it defaults to Show Tasks Created By All vs. Created By Me. I used to just set it as Created By Me and it stayed that way even if left or reloaded the page. Now it
Desktop Central stuck service status: starting
After upgrading to the latest version, I went to start the service and it stays on service status: starting indefinitely. Rebooting has not helped. The service can be stopped and started in services.msc but the service never fully starts. Any advise on where to start troubleshooting would be appreciated as I am a rookie. Thanks, Nick
Desktop Central - Can't sign in
Using Desktop central on prem - version - 10.0.684. Have users/techs set up to use 2FA (google). Saturday users reported not able to get past the login, where they needed to enter the google auth code. Server looked little frozen with windows updates.
Windows patch scan on every reboot
Hi, I would very much like to be able to have my windows systems do a patch scan on every reboot. This is because most of my users have admin rights on their systems, so software installation/updating is not done only by desktop central. At the moment, it is often the case that (for example) DC will have patch scanned the system at 07:00 and be showing a list of applicable patches, but the system will have been restarted at 10:00 and the patches installed then. If I could have the DC agent do a patch
Desktop Central Setup
Hi, can anyone tell me how much time does Desktop Central UEM Edition take for 100 endpoints.. Can it be calculated per endpoint? Thx in advance. JJ
Chat action has been successfully initiated for "user" using Desktop Central
Hi! For some reason, probably since an update, when initiating a Desktop Central chat or remote control from within a ticket in Service Desk Plus a note is added everytime to the ticket as below! I cannot find a setting to turn this off anywhere, can
Integrated Desktop Central with SDP
Integrated Desktop Central with SDP but Desktop Central Only Loads Blank Page. The Option was added to our Services on the quick buttons as you can see. However, when I try to click on Desktop Central Button a blank page loads. Nothing is displayed. Any
Mozilla fixes security vulnerabilities in Thunderbird 78.9.1
Hello everyone, Mozilla has fixed few security vulnerabilities in Thunderbird 78.9.1. These vulnerabilities are 'Moderate' in severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-23991 An attacker
Choice for which vendor the software download the patch
Hi, the customer would like to avoid to download the patches from, for example, Java and CCleaner. Is there a way to disable the patch for those softwares and others like that? Regards, RD.
OTP code is not coming to my mobile and it make trouble on me to sign in to my zoho account
I am a worker and using zoho spreadsheed, since then I record all my job there including links. But now I am signing in to my zoho account the otp is not coming to my mobile phone and I am stuck on logging in. Any help please
Ability to hide/dismiss "System Misconfigurations" in desktop central.
Under: Threats & Patches --> Threats --> System Misconfigurations there is currently no option to hide "misconfigurations" that do not need to be addressed. A good example is: Secure password length is not configured (must be set to 14 characters). This
Cannot resolve .NET CVE-2020-0646 vulnerability
I have found that I have many devices with this vulnerability. However DesktopCentral lists all patches that are to resolve it as superseded up until KB5001648. When I deploy that patch to test systems it states that it is unable to install since it
Security updates released for Microsoft Edge for Chromium 89.0.774.68
Hello everyone, Several security vulnerabilities have been fixed in this 89.0.774.68 update for Microsoft Edge (Chromium-based). The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21194 Use after free
Security vulnerabilities fixed in Chrome stable channel update 89.0.4389.114
Hello everyone, Chrome stable channel has been updated to 89.0.4389.114 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
How Does Manage Engine/Desktop Central determine if a patch is applicable to a machine or not?
For example: KB4580325: Security update for Adobe Flash Player (October 2020) According to our Tenable.IO scans, this patch is missing on a little over 200 PC's in our environment. But according to Desktop Central, it's only missing on 21 machines. When
How to see AD Security groups under OU's
We currently deploy software to specific computers that are part of AD Security groups which we only want these specific computers to be able to see the software avaialble in the Self Service Portal. We don't want to deploy we just want to make it available
False reporting on Antivirus
A lot of my server estate is running Forticlient 6.0.10 but for some reason, they are all reporting that they do not have Antivirus installed on the machine. The same version of Forticlient is installed on my Windows 10 environment and Desktop Central
Install Agent using MSI Only - Command line (No MST file)
Hi All, Is it possible to install the desktop central agent using only the MSI (DesktopCentralAgent.msi) and install parameters for other things like SERVER.IP.ADDRESS. I see the setup.bat has this line: start /wait msiexec /i DesktopCentralAgent.msi
Post OS Deployment application installation
Hi, I would like to deploy the agent, silently or just basic ui (installation without prompts) - along with other applications after imaging and configuration of a machine via OS Deployment. Please let me know how this can be achieved without having to
Mail Server is not properly configured Alert message
Recently DesktopCentral has started showing an alert of "Mail Server is not properly configured". This is because the Test e-mail address seems to have now been made a mandatory field and is blank. I keep entering an email address and press SAVE and it
Activate Product Key Windows Server 2019 Off-line with Desktop Central
Hello Support, We currently have a network of new servers with Windows Server 2019 that are without Internet connection (They are isolated). The new servers we have managed with Desktop Central. Is there a possibility to activate the Product Key Volume of Windows Server 2019 Off-line from Desktop Central? Is there a procedure? Regards, Rafael Vega.
Mac Agent Won't Install
Hi there When I try to install the DefaultRemoteOffice_MacAgent it fails with this error "Can't be opened because Apple cannot check it for malicious software" Was downloaded from the web. Any ideas? Thanks
Mozilla releases security updates for Firefox 87 and Firefox ESR 78.9
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 87 and Firefox ESR 78.9. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 87, Firefox ESR 78.9 CVE-2021-23981 Texture
Desktop Central server hardening guidelines
Hi Folks, It is critical to stay protected and have a check on your organization's approach towards securing and managing the endpoints. This article suggests security guidelines to harden the ManageEngine Desktop Central software. These security suggestions
BitLocker
Hi, We recently decided to deploy BitLocker through DC, however on a large number of devices with BitLocker already enabled locally, when users started up their laptops they would be presented with the BitLocker recovery screen. However the key for each
User name not deleted with error
We needed to remove a user from a computer so we added the following: In Configurations > User Management > Computer. When the Configuration triggered it reported it failed. The error says: User name not deleted with error, the user name couldn't be found.
Upgrade to the latest Secure Gateway Server
Greetings, Desktop Central's security component, Secure Gateway Server, is now updated with a few issue fixes and enhancements. Download the latest Secure Gateway Server here. The list of updates for the build update can be checked in this readme
Automatic patch deployment - never catches up!
Hi, I'm finding that the automatic patch deployments never catch up. We've always got a lot of critical/vulnerable patched outstanding and each week, it resets even further as more patches are added in. Does anyone know how best to deal with this so
Self Service Portal
Hey, this is my first post here so please be understanding. I would like to put a Windows 10 20h2 image into the Self Service Portal, so that users can update the system version in a best time for them. How can I do this? How can I upload the .iso file
Chrome patches several high severity vulnerabilities with the 89.0.4389.90 stable channel update
Hello everyone, Chrome stable channel has been updated to 89.0.4389.90 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
"Error updating catalog from server" after cleaning up the appstore
So, we've been trying to clean out the selfservice portal, lovingly known as "the appstore" because it was filled with old version of automaticly updated packages. Now, whenever i try to refresh the portal, it pops up an error with the text "Error updating
ManageEngine Desktop Central
Can anyone tell me if this guide https://www.manageengine.com/products/desktop-central/server-migration-retain-ip.html is the same guide to be followed if the database is hosted on Microsoft SQL on a separate server or is it a completely different set
Error - The process is not in background processing mode
Hi, I am trying to deploy Microsoft Office 2019 to our Domain bound Windows PCs but when I try, I get met with this error: "Installation failed: The process is not in background processing mode" I was wondering if anyway could give me a hand with this
Desktop Central Agent Image Install
I am building an image and would like to automate the install of the Desktop Central Agent. Is there a web URL I can download it from, or would I need to upload the .exe file somewhere I can pull from?
Save Powershell output to a file on MEDC
Hello, Is it possible to execute a PowerShell script to windows machines through Desktop central and then save output to file on MEDC server? My colleague suggested that we can pass on the FTP credentials within powershell script to upload the output
How to Undistribute a Distributed App by Device.
How can I remove a distributed app from a mobile device? I remove the app but it keeps reinstalling every time. This apps have been distributed by device and not by any profile associated. Thanks.
More love for the Seflservice portal
Hello, i firmly believe the selfservice portal could use some love. Firstly it could use "categories" instead of one endless long list of software. sometimes users dont know exactly what they are looking for, and having software in category's like "audio
Revit 2020 installation
Hello, I have problems installing Revit 2020 :( There was a topic a few days ago where a user had also problems installing Revit. i followed his advice but even that doesnt help :( The log keeps ending with: [ 2020-05-19 09:48:06:020 ] [ 8404 ] [INFO]
Deploy Now is not selectable.
The 'Deploy Now' option on my Deployment Tasks is no longer available after installing the 100639 update.
Direct Download Feature - Auto Disable
Hi All, I'm using the Direct Download feature that was made available a few months ago. This has been working perfectly and was exactly what we needed during the 1st Covid lockdown in the UK. However, with planning for the future in mind, is there a way
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