Sending Alerts to SMS
We had a problem on sending Alert messages to an SMS sending server. This is the scenario : -When we send test email to the SMS server, the message content is OK. -When we started generating alerts from Application Manager ver 7, and send to SMS server, the message is garbage. - The SMS or handphone number is linked to an email address. When we send email from Lotus Notes to the specified email, we can receive SMS on the handphone. When we generate alerts from Apps Manager, and send to the SMS server,
Too many alerts...how to only send 1 of each?
Is there a way of flagging alerts, so that they only occur once (say) per hour/day/ etc ? As I've got our alerts setup, if a server's health becomes critical, I continue to receive alerts every few minutes....which becomes annoying, and will undoubtedly lead to the recipients ignoring the messages. Gavin
Ports to be open
Dear support, we are using a Manage Engine, application manager in office recently, we have multiple DMZ (networks) Manage Engine is located in one network, i added all the servers in same network of Manage Engine they are working Ir-Respective service and ports. Now i would like to know the ports manage Engine use to monitor servers, so i can request security team to open ports ir-respective of service running on it. we know the ports of the services running on the servers. we would like to know
Java Runtime Monitor doesn't view the complete data
Hello support, The actual version of app manager (7.3, windows version) has a problem to get the data of the java virtual machine completly. Please take a look to the attached image. We use a JVM 64bit 1.5.x on linux. I think there is a mistake by get the request from the java virtual machine. There are a diffence by the object names for the java memory pool between windows and unix, and a difference between the client- or server-JVM too. I know about object names for windows JVM: java.lang:type=MemoryManager,name=CodeCacheManager
Problems adding Windows SBS 2003 R2 Monitor
Hi, I can't add any kind of monitor for a Windows Small Business Server 2003 R2. I have tried trough both WMI and SNMP with no luck. I have another server with Windows Server 2003 R2 and it works correctly. I have Applications Manager installed in both of them and with both installations I can monitor every computer/server on the net except the SBS Server. The SBS includes an ISA Firewall but it's configured to allow every kind of connection between the servers (I have monitored communications between
Technical Support
how to i can to delete or off de red indicator of health? like this. because all night i need to down servers. Resource down. The resource pisgServer is not available. The Process is not running.The Process name java and Command /usr/WebSphere/AppServer/java/bin/java -Xbootclasspath/p:/usr/WebSphere/AppServer/java/jre/lib/ext/ibmorb.jar:/usr/WebSphere/AppServer/java/jre/lib/ext/ibmext.jar -Dwas.status.socket=56043 -classpath /apps/wasprofiles/desa1/properties:/usr/WebSphere/AppServer/properties:/usr/WebSphere/AppServer/lib/bootstrap.jar:/usr/WebSphere/AppServer/lib/j2ee.jar:/usr/WebSphere/AppServer/lib/lmproxy.jar:/usr/WebSphere/AppServer/lib/urlprotocols.jar
2 instances of Appmanager on same Unix server
Can I install and run 2 seperate instances of manage engine Application Manager on the same Unix server. One will be for our dev and QA enviroment the other will be for Live servers. If so can you please advise me of any configs that I need to take into account. Kind regards Grant Swift
Oracle DB monitoing
I'm currently monitoring an Oracle DB on one of our servers and it was configured and displayed performance data fine. However it seems that every day or so I go into the monitor and it has stopped reporting info in the Table space usage graph and several other fields. I then do an update on the monitor and after the next polling cycle the data is displayed again. I looks like it's losing it's authentication information...?
Alerts configured
dear support, I have about 30 monitors configured and i do not know who has an alert and how hasn't. is it possible to have a report/list of all alerts configured for which monitor ? thk IT Department
Trying to ignore SAN devs with am.disks.ignore
I am trying to have AM ignore a number of redundant SAN Paths using this line: am.disks.ignore=hsx1,hsx45,hsx44,hsx11,hsx43,hsx10,hsx42,hsx41,hsx1237,hsx40,hsx226,hsx251,hsx250,hsx1487,hsx1487,hsx1485,hsx1453,hsx1484,hsx1452,hsx1483,hsx1483,hsx1482 These show up under disk i/o statistics and they just pollute the report. Thanks Michelle
Technical Support
I want to configure a email smtp server, but appmanager cannot connect: Unable to contact the server xx.xx.xx.xx in port 25 I've configured the proxy! and excluded xx.xx.xx.xx. I can access xx.xx.xx.xx 25 via telnet from my windows client where the appmanager is running! Any idea what's the problem? Is there anywhere an interesting log file? Fredy Fredy
Technical Support
I tried creating a new mailing list for our daily reports using name@xxxx.com,name@xxxx.com, etc as the format, but when I choose this group for the report to send out to it does not send out. When I switch it back to the old mailing list (which is in the same format) it goes back to working as normal. Richard Marinucci Jr
Technical Support
Hi, we have just installed Applications Manager 7 on the following spec machine: O/S:Windows XP CPU:3.39 RAM:1.48 The issue I am experiencing is that I have created an account on a domain controller. When I try to create a monitor for this machine, an error message is displayed indicating that the SNMP service is running. Upon checking the machine the SNMP service is runnning. Can you tell me the pre-requisites in order to get monitoring set up on a windows machine. Regards Shaun Shaun Camden
Physical Memory Utilization for Linux monitor issue
Hi all, I just install Application Manager (AP) 7.3 in Windows XP for testing and monitor a linux server. I use "telnet" method to get information from Red Hat Linux server. I find that the value for Physical Memory Utilization is different from the value getting directly in Linux server ( run command "free -m" ). The used memory should be 340M but in AP just show 118M ( I don't capture the screen). So I wonder how Application Manager generate the result for Physical Memory Utilization. Please help
Monitoring JMX with Jconsole works fine, but how?
Monitoring JMX with Jconsole is no problem. But how can we monitor JMX with Applications Manager, everytime the JNDI NAME setting is changed to the default /jmxconnector service:jmx:rmi:///jndi:rmi://servername:1099/product/monitor Please help?
Technical Support
Can I create a new monitor that connect to checkpoint FireWall thro lia or cpmi ? Thanks Raz Raz Glazer
Technical Support - Problem in collecting data for the curre
I added a sql server 2000 monitor. Was working fine. I then stopped and restarted the DataBase service to test notifcation. Now i get the following message from the MS SQL db monitor screen "Problem in collecting data for the current status of MSSQL server". I have tried re-entering connection details, but still not working. johny
Force a Poll
Is there a way to force a re-poll of a montior ?
Technical Support
what techician can do? What is meant by manage & unmanage alert. I want auto alert so what should i do? sandip
Technical Support
application is not detection tomcat 5.5 sandip
Disk I/O Statistics in HP-UX
Hi, can i view a hp- ux servers with this monitor.?
Technical Support
I am using the trial version to see what and how "Application Manager" will work. I am trying to put a threshold on a Linux Monitor for Disk Space. Lets say, I want to throw an Alert when the Disk Space is equal-to or greater than 70%. I don't see a Disk Utilization threshold and I tried to create a new one, but I am not sure how thresholds are tied to system counters. Any help would be greatly appreciated? I will also put this in the forum, hopefully, someone can help me understand this. Thanks
Can\'t see SAN attached partitions for Linux monitors
We have Linux (and Windows) servers that have LUNs attached to an EMC. The Linux monitor only seems to pick up local partitions, even though the OS sees a fiber-attached/SAN partition the same as a local partition. Why are the Linux monitors not pickung up these other partitions? rgranard
Technical Support - Montor URL\'s with authentication
Hi, How can we monitor those url's that asks for an authetication. It says that the login or passowrd is wrong, but we believe that it can't find the login and password in our page. How can we proceed to fill the Request Parameters? Waiting for an answer, Marcos Marcos Morari
SNMP Fails With Null Pointer Exception in AppManager7
I can connect to my Linux server with snmptest from a remote host. I have validated and revalidated my community string is correct. When I attempt to register the server with the SNMP community string, I see the following entry in the STDERR output file: 22 May 2007 11:35:09:577 java.lang.NullPointerException 22 May 2007 11:35:09:577 at com.adventnet.appmanager.server.discovery.HostDiscoveryHandler.discoverHost(HostDiscoveryHandler.java:211) 22 May 2007 11:35:09:578 at com.adventnet.appmanager.struts.actions.AdminActions.configureHostDiscovery(AdminActions.java:2799)
jAVA RUNTIME mONITOR FOR WEBSPHERE
Hi I want to setup java runtime monitor for websphere application server . is the support available Please let me known how do it configure java runtime monitor for websphere application server Many thanks Niraj
Technical Support - Generating Custom Reports
I am trying to generate reports and have them sent out to my team everyday, but I am having trouble setting them up. I need 2 reports sent out every afternoon: 1. Application Server JVM usage for the past 24 hours 2. Busy servers for past 24 hours (3 nodes) Could someone please assist me with getting these set up? Thanks Richard Marinucci
Technical Support
Hello, I'm french so sorry for my mistakes. I have installed Appmanager and configured the httpd monitor. This monitor can take information on server-status but it didn't work. The access by URL on server-status or server-status?auto is fonctionnaly but no information is posted in the monitor. thank you for your answer. Seb SEB
IIS Website Statistics
For some of our IIS servers the Website Statistics are not appearing, it is just keeps showing a please wait for data collection message. I have tried deleting the IIS monitor but it still keeps coming back as the same. I have also compared the server setup of two different servers with IIS, one where the Website Statistics works and one where Website Statistics does not work and can not find any different in how they are setup. Fireblade
Technical Support
Error: snmp agent not starting on this system. While adding servers on the New monitor group. sukesh v
Technical Support
How do I configure all the sets of counters available on windows or Unix. By default I can see very few counters available. How do I configure the rest that are not visible. Kanthraj
Things to be monitored in a J2EE Environment
Dear all, I would like to know in general what things can be monitored in a J2EE Environment. Not specific to websphere, weblogic or tomcat but in general. Thanks in advance. SL
Headless on Fedora
Hello, We have been running ManageEngine 6 on a Linux server (Fedora Core 5 with no X11 software) with Sun JDK5 installed, for ages now and suddenly ME wont start We can't seem to start the ManageEngine using the trusty startApplicationsManager.sh script. We get a java.awt.HeadlessException error in the startup logs. We're wondering if it is something to do with the fact that the ManageEngine can't start MySQL or summat and is trying to open a pop-up alerting us to the fact. Obviously its failing
Technical Support
Running apmanager enterprise. Configured both admin server and monitoring server. Admin server sees remote monitor but cannot collect information from it. Error given by portal states "Invalid hostname for managed server <servername_port>." Greg Bosch
Technical Support
We are using Appsmanager Product : Applications Manager Build Number : 7102 Service Pack : 7.0 License Type : Registered Number of Monitor(s) : 221 Named User(s) : 2 And we have a problem whereby there seems to be a mismatch between what is being shown on the "Monitors Snap shot" and "Monitors Group" information. The "Monitors Snap Shot" shows lots of items in a red status but the "Monitors Group" shows mostly green ?? Why would this be the case ? Surely there should be a corraltion between the two
Technical Support
When adding a WebSphere Monitor(s) for a Network Deploy Environment V5.1.1. I get the error "Unable to get the Interface details.The IPAddress of the given system is 129.176.175.192.The IP Address returned by the SnmpAgent is 129.176.175.252 172.23.14.171 172.23.144.141" Well the name system I am adding has IPname mag1ha01.mayo.edu and IPaddress 129.176.175.192. There are other products running which accounts for the IPaddresses. How can I make the AppMonitor understand or isolate itself to the one
Notification emails and SMS are unreadable on cellphones
Outgoing text only email messages and SMS messages are encoded as MIME with Content-Type: text/html and with Content-Transfer-Encoding:Base64. All 3 are not supported by some email-SMS gateways and create impossible to read data on cellphones. The message looks like: Subject: Linux: Critical Mime-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: base64 Lines: 1 ASDHJDHJVNSDFFWERWER... The decoded base64 is not plaintext as it contains some " " html-tags not expected
Technical Support
I'm evaluating AppManager and have a question about the Windows Performance Counter monitors. I've set them up for several attributes, but I noticed that the graphs only show the last six hours. On some of the other charts you can click on "7" or "30" to see historical data, but you don't have that option on the graphs created using Windows Performance Monitor. Can you help me with that? mennisri
Technical Support
En el monitor de Secuencias URL en tiempo de respuesta esta dando en minutos o segundos ? norman higuita
Stuck Alerts
I made a mistake and removed thresholds for a couple of active alerts. Now I can't clear the alerts. I tried putting the thresholds and clearing again, but no luck. I am getting this error: [Exception in:/webclient/common/jsp/TabComponent.jsp] null Failed to perform the operations for the following objects. Failure Object Reasons 1 10000834_1101 false 2 10000401_1101 false I'm guessing the alerts are stranded in the database, is there an easy way to remove them?
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