User Requirements to user Analytics Plus
So we have the Enterprise edition installed successfully on a server. it's synced to Service Desk plus successfully. Most users can access reports. but I have one user on a Windows 10 PC that can't get to the database. he can log in, see the shared database name but when he clicks on it, he gets a blank screen. The url in the address shows the same as I get on my screen, only it's just a blank white screen: https://metrics.domain.com:8443/ZDBDataSheetView.cc?DBID=601 He is also using the same version
New formulas
Hi, Can you please providde us formulas for the following in request table time to assign in hours time to assign in minutes time to resolve in hours time to resolve in minutes first response in minutes first response in hours time to respond in hours time to respond in mintues Regards,
User management tools
So is there a way to manage a user's account beyond activate/deactivate? Can I see a confirmation of "confirmation" or be able to send a new confirmation email or confirm user without email? This would be helpful. Thanks David
Table view column size
I am including a report on a dashboard that is in table view. The problem I am having is the table view will not auto expand to fill up the window pane on the dashboard. The person has to scroll right and left to view the data even though there is enough space in the window if the chart were to fill up the given window pane. Is there a setting that controls this?
how to create hsitorical backlog chart?
hi, can you help in creating a simple chart showing number of open tickets on specific day for the last month? x-axis = 2 Nov, 3 Nov, 4 Nov, [....], 2 Dec. y-axis = number of tickets being Open at specific day /alexy
how to restore analytics plus?
Hi, Can you please provide us what is the restore procedure for IT Analytics plus?
AWS QuickSight or ME Analytics
Hi Everyone, I know that ManageEngine Analytics can be integrated with ServiceDesk Plus to create reports and dashboards. The out of the box dashboards are great, however accessing shared dashboards requires user to login. Have anyone used AWS QuickSight to analyse the ManageEngine Servicedesk plus to get similar dashboard? Or any other BI tools to get similar result? Thanks, Wang
Can I install Analytics Plus on the same server as ServiceDesk Plus?
I'm running ServiceDesk Plus and Opmanager on the same server. Can I install Analytics Plus on the same box?
How to share reports, dashboards and tables using Analytics Plus?
This video shows how you can easily share and collaborate with your colleagues using Analytics Plus.
Webinar: Self-Service Analytics for Enterprise IT and Beyond
Watch the recording of our webinar on Self-Service Analytics for Enterprise IT and Beyond. In this webinar, you will: 1. Learn how to import and analyze data from ITSM, ITOM and generic applications. 2. Explore the methods to generate instant reports and customizable dashboards. 3. See a live demonstration of ManageEngine Analytics Plus.
Access Blocked
Dear support . How to fix this problem ?
Title contains - how to create filter
Hello. How to create "user filter": task title contains "Network"? ---------------------- SDPAdmins.pl - Piszemy o SDP i nie tylko. https://www.facebook.com/SDPAdminspl-128393794236437/ - Like us on Facebook :)
Everything You Need to Know About ITSM Analytics: Industry Insight 2016
Recently, ManageEngine Analytics Plus conducted a survey of 160 ServiceDesk Plus customers to understand what they want from an analytics solution when it comes to deriving insights from their service desk data. Here are the results: http://ow.ly/FYT9304Hcrd Full press release: http://ow.ly/d29m305xuyR
Analystics Plus + WSUS
Hello all... I am having a bit of trouble finding out how to pull data from my WSUS server. Has anybody needed to do that and were successful in setting it up/configuring Analytics Plusto gather this data? Thank you, David
Latest release of ServiceDesk Plus v9229 supports service catalog and additional fields
Hello there, The latest ServiceDesk Plus release v9229 is now available and supports custom fields and service catalog for Analytics Plus. By integrating with this build, you can view these data sets in Analytics Plus during the SDP sync. Now you can create reports and dashboards, based on this newly available information. Resources Read me document for ServiceDesk Plus is available here. Latest service pack for ServiceDesk Plus can be download from here. Have a great day!
Creating ServiceDesk report showing the SLA compliance and violation trend using Analytics Plus
Creating a ServiceDesk report displaying the historical backlog trend based on priority
No OPM performance details
Hi. We have an OPManager instance Build 11600 and we are beginning to test the Analytics Plus integration. We have Analytic Plus Personal version 3, build 3010 The initial fetching works fine, until it tried to fetch the performance infortamition (Just indicate "To be initeated" and nothing else happen OPM performance details table is empty Our Opmanger database is very small (90 devices) and it is collecting performance info correctly Rest of the data was fetched fine. and I can have reports on
No OPM performance information
Hi We have Opmanager Essential, build 11600 and we are trying to test Analytics plus integration with it We have a personal version of Analytics Plus 3-00, build 3010 We are having 2 issues 1-All seems to work fine regarding Alarms, events and inventory, however when we tried to gather OPM performance information the fetching of the information never initiated OPM performance details is empty, so no chart were available Attached you will find some screenshots of the issue Our Opmanager Database is
Analytics Plus is not available
Services work: ManageEngineAnalyticsPlus ManageEngineAnalyticsPlusAccounts ManageEngineAnalyticsPlusApplication But the server itself is unavailable. Software and server settings have not changed. Simply ceased to be available on the web. What could be the problem? STATUS | wrapper | 2016/09/27 10:56:58 | <-- Wrapper Stopped STATUS | wrapper | 2016/09/27 10:57:12 | --> Wrapper Started as Service STATUS | wrapper | 2016/09/27 10:57:12 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS
Сhange сredentials
Hi, How to change the "Host Name / IP Address" and "HTTPS Port Number" in the tab "Advanced Analytics" without removal all configured settings and your complete database in ManageEngine Analytics Plus? Perhaps make it through the database SDP? Thanks!
How do I share admin privileges with other users in Analytics Plus?
Hi, I want to share admin privileges with my colleague for a database that I created. How do I do that?
AD \ Pass-through Authentication
Hi, Do you plan the implementation of these functions? Active Directory Authentication NTLM "Pass-through" Authentication And the translation into languages other than English... Thanks!
Change port
Can I change the port from 8443 to 80 or 443? I want to address is displayed without 8443: https://servername:8443/ZDBHome.cc?home=true Using changeHostPort.bat?
Creating a ServiceDesk Plus report showing the average requests per user, in each department
The total number of requests coming from one department doesn't always give you the full picture. A department with 100 people will obviously have more number of requests compared to a department with just 10 people in it. To find the actual load per user in each department, you need to calculate the average requests per user. This average can be used in your report to find the department wise split. This video explains how.
How can I create a widget that shows requests closed within a certain timeframe
Week-over-week, we report on a couple of metrics from the week prior Number of requests Opened for a support group. Number of requests Closed for a support group. We've been able to produce those numbers, but what I can't seem to figure out is how to produce Number of tickets created that were closed in less than 24 hours (Completed requests closed < 24 HOURS) Any help would be appreciated. Thanks, Adam
Integrating Analytics Plus with OpManager and Applications Manager for IT Operational Analytics
Performance data not collected from OpManager
Hi, I am using OpManager 11600. I am testing the latest Analytics Plus software. I successfully added the OpManager via API. I can see reports related to alarms and inventory. The problem is that I am not able to see any data related to CPU, memory, disk and so on. Could you help to understand what is going wrong? Thanks, Roberto
Analytics Plus now extends integration for IT Operations and Support
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics (based on ServiceDesk Plus and ServiceDesk Plus MSP), the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled
Cant connect ServiceDesk Plus to Analytics Plus
Hey there, I installed SDP and Analytics Plus (Personal) on the same server. When I try to connect from SDP Admin Interface, I get the following error: I hope you can tell me, how to solve this error. Regards, Hannes
Repopulate Servicedesk Plus data in Analytics Plus
I see mismatch in data between Servicedesk Plus and Analytics Plus. How do I delete and repopulate the data in Analytics Plus?
Creating a date filter with relative times
Is it possible to have a date filter with relative times? For example, All requests created in the previous week (rolling--meaning it updates weekly) All requests opened in the last seven days (rolling--meaning it updates daily) Pesently, I'm trying to apply such dates to widgets. I'm trialing the on-premise version linked to SDP Enterprise. Sincerely, Adam
How to create a ServiceDesk Plus age-tier report using Analytics Plus?
How to create an all-in-one Servicedesk Plus request trend report using Analytics Plus?
Not able to access the Analytics URL from the network
Hi Team, I have installed the Manageengine Servicedesk Plus and Analytics Plus on the same system.I am able to access the Service desk plus URL from the network but not able to access the Analytics Plus URL from the network. I am able to telnet the 8443 (Analytics Plus) TCP port from the network but URL is not working. It will be very helpful if anyone can help me to fix this. Servicedesk Plus URL: https://<domainname> Analytics Plus URL: https://<domainname>:8443 With Regards Atul Aggarwal
Manage Sharing
Hi, How to share the database to another user? In the settings there is no possibility. We are using the trial version. Thanks.
3 questions
Hello, I have three questions regarding Analytics plus: 1. How can i add a SSL certificate to Analytics plus? I can't seem to find a tutorial. 2. Would you advise to install Analytics Plus on the same server as ServiceDesk plus, since it uses port 8443? Or would it be better to use a seperate machine and use port 443 (is there a guide on how to change default port?) 3. We are currently not using a domain for the Analytics server. This is causing issues for external website use, because the page
Can't create query table with Project, Problem, Change, Asset
Dear Team, Great! I pleasure in using Analytics Plus when I use and integrate beetwen Servicedesk Plus and Analytics. I am writing Query Table such as Project, Problem, Change, and Asset but I do not find it in Data Model of Analytics Plus. You have experience this one Please share and give me your advise Thanks
Feedback and Question to UploadFromDB.bat
Hi, just a quick feedback and one question. 1.) the first step guide in german language refers to Zoho Reports. 2.) i am not able to setup the mail configuration. clicking on save (speichern) resets all data. clicking on reset does nothing (even not clearing the fields), clicking on Test does also nothing 3.) every other configuration option on the settings page is greyed out. Synchronisation with a SQL-Database In this thread https://forums.manageengine.com/topic/auto-update-page-database-synchronization-%D1%81lickable-link-to-request
Migration to another server or reinstalling
Hi, What directories should save before reinstalling application? For example, when transfer to another virtual server. To save all changes after the transfer application (custom dashboard, reports). Thanks.
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