ManageEngine Pitstop | Community and Support forums

• Endpoint MFA Request ID

  Option 1 We implemented MFA for Endpoints for select user accounts over a year ago. During that time, the Request ID would start out at 1 and increase by 1. The Request ID would increase by 1 if you selected Approve or Deny. The Request ID would reset

• ADSelfService Plus won't autostart

  ManageEngine ADSelfService Plus Free tool, version: 6212 Hi, I upgraded my server from Windows Server 2012 to Windows Service 2019. I've done it the lazy way, so inplace upgrade. After the upgrade ADSelfService Plus won't autostart on reboot. When I start

• GINA resets locked screen wallpaper

  We have a locked screen wallpaper that is deployed to all computers.  When the GINA is installed, locked screen is reset to the Windows 10 default images.  Is there anything I can do to prevent this from happening?

• Character marks appear in Password

  Dear All, Currently, in the process of changing Password, I have discovered that there is a Unikey/Vietkey character mark in the Password for Users in Vietnam Region. Because here User uses Unikey / Vietkey as the main, so when changing Password, there

• ADSelfService Plus now supports hardware TOTP tokens as an authenticator

  Hello everyone, We are thrilled to announce the release of ADSelfService Plus' latest build, 6212, with the following updates: Feature: Hardware TOTP token support: Hardware tokens such as Protectimus hardware TOTP token and Deepnet Security hardware

• I can't insert an <br> html in the language customization - Error modifying the text.

  Error modifying the text !!!! After migrating to version 6122 I cannot insert html language in the language customization. HELP!!

• Integration of ADSelfService Plus with WhatsApp Gateway

  I would like to know how to integrate WhatsApp with Adselfservice plus to send the code instead of SMS.

• Hide "Enrollment" tab

  Hello, How I can hide "Enrollment" tab from password change page? Regards, Anton

• Password Expiration Notification images not display in Microsoft Outlook 2019

  Hi all, I am new here and hope to get some help on the issue I'm facing at the moment. I've created a Password Expiration Notification and inserted some images. But when I received the notification the images not displaying. Below is the e-mail notification

• MFA hardware token screen hangs

  So we've had this on a few random servers out of the blue where you login via RDP, click Microsoft Authenticator and the screen just hangs until the timer runs out and kicks you out. But the timer never stops, if its at 1:54 and you click next, it hangs

• ADSSP Audio Captcha

  Hi, Is there a way to change the langage of the audio captcha ? Even if the browser default langage is French, the audio captcha is in english. Thanks Regards. Anthony

• ADSelfService Plus Technician Login

  I set up my Active Directory account to be a Technician, being that I have push notification MFA setup for my AD account and I was expecting the login to generate a push MFA verification.  However, it didn't and I can't seem to find if this is an option. 

• ADSelfService Plus build 6211 now released with an important security update.

  Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6211, with some important updates. Important update : Third-party requirement for NTLMv2 SSO: To enable NTLMv2 SSO in build 6211 and above, you have to manually download

• VPN and 2FA

  Hi, I am trying to configure ADSS vpn to enable password sync. We currently are using the Sophos Authenticator with our user VPN and want to use the same VPN for the password sync. Sophos uses OpenVPN and I can configure it to talk to our server, but

• Customize notification message

  Hi, We want to add an HTML button in the expiry notification message, but it always appears like a link. Is it possible to add a button in HTML or CSS ? Thanks. Regards

• ADSelfService Plus build 6210 released with some enhancements and issue fixes

  Hello everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6210, with the following  enhancements and issue fixes. Enhancements: Notification Center: To ensure product security, a notification center has now been included

• ADSelfService latest client agent and password sync agent versions

  Namaste  I would like to know where I can find ADSelfService latest client agent and password sync agent versions.

• CVE-2022-42889 - Possibly exploitable in AD Self Server Plus

  Dangerous hole in Apache Commons Text: https://nakedsecurity.sophos.com/2022/10/18/dangerous-hole-in-apache-commons-text-like-log4shell-all-over-again/ CVE-2022-42889 Recommended fix is to upgrade the .jar library to commons-text-1.10.jar or higher. AD

• Remcom.exe flagged as malicious

  Dear Support Team, our AV solution flagged Remcom.exe from version 6101 as malicious - PUA Application.RemoteAdmin.RLH. A VirusTotal scan shows that this is not an exception: https://www.virustotal.com/gui/file/d7a923357aea4f9d4e65d43d3f800fa4f3b766a825be63d798f5ff35721a462a/detection

• Options to Unlock User Accounts as Super Admin or Operator Missing

  Hello there, As a part of our organization's security policies, we have restricted users from being able to unlock their own accounts. Our operators and super admin accounts do not seem to have the option to unlock these accounts within AD Self Service

• ADSelfService Plus HTTPS - Applying wildcard certificate problem

  Hi all, I'm using ADSelfService Plus 6.1 Professional - Windows server 2016 Standard , I want to enable HTTPS in Access URL and Connection Settings to enable SAML SSO configurations for applications. I have a wildcard certificate *.mydomain.com as .pfx

• Connection to server failed.error 403

  Hello everyone, I am evaluating in my adselfservice plus environment with MFA activated but when I log in to the machines with the agent installed, the MFA screen appears with the error: Connection to server failed.Error 403 Antivirus, firewalls disabled

• ADSelfService Plus build 6209 released with some issue fixes

  Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6209, with the following issues fixed. Issues fixed: An issue in the Restrict Users scheduler under License Management when there were different domains containing the

• Request add more method for support 2FA

  1. Mobile Authenticator of ADselfservice or 3rd party 2. Multi-protocol security key such as yubikey by yubico | https://www.yubico.com/products/yubikey-hardware/ 3. FIDO2 for passwordless authnticate https://fidoalliance.org/fido2/ Thank you for build great app and great support.

• sms configuration %mobNo% variable usage

  Hello, I have a particular question: my sms provider allows only one method of setting up sms via smtp protocol. To receive an sms the process is as follows: I must send an email to an email address provided by my provider with a message body formatted

• Allow users to see when their password expires

  I want users to go to the main page of our password tool, and see a "when does my password expire?" Is it possible to do?

• Mobile App Authentication

  Is there a way to make users authenticate when signing into the app on a new phone?  Am I missing something?  I've been testing with two phones.  An android and an iphone.  I enroll on the android and then sign into the iphone.  It does not ask to authenticate

• ADSelfService Plus' latest build 6201 released!

  Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6201, with the following enhancements and issues fixed. Enhancements: Mac Agent support has now been extended to macOS Monterey. XLSX format is now supported for exporting

• What is Password to restore database to another server ?

  Hello everyone. I need to migrate a AdSelfService to another server. I make a backup with 'Auto Backup' option, but in restoredb.bat i need to enter a password, but I don't know what the password is. AdSelfService Plus Build: 6100

• SMS not send

  Hello everyone, I got a funny problem and i can't find a way to solve it. We have three different ways to enter mobile numbers to get the sms verfication code: - 01... - 00491... - +491... The first two types are working. in the "serverOut" logfile, those

• The ADSelfService Plus mobile app now supports MFA for app login, Passwordless login and more!

  Hey there! We are thrilled to announce the release of ADSelfService Plus' latest build, 6207, with some major updates to the ADSelfService Plus mobile app. Features: MFA for mobile app login: ADSelfService Plus mobile app logins can now be secured with

• This site is not secure

  Hi, I have just installed ADSelfService Plus in my test environment with the following settings: Installed ADSelfService Plus on Win 2019 (Domain Controller) Installed ADSelfService Plus Agent on the same Win 2019 (Domain Controller) Configured SSL and

• What attribute determines if password is almost expired?

  Hi All, I'm working with fine grained password policies in Active Directory, and  we use this service to send out password expiration email reminders. I wanted to find out what ADSelfService Plus uses as an attribute for determining passwords that are

• ADSelfService Plus 6206 Hotfix Release

  Hello everyone, We are glad to announce the release of build 6206 with the following issue fixes: Issues Fixed : An issue with the functioning of the custom range filter in Audit Reports, when there were a large number of audit records, has now been fixed.

• ADSelf Service plus

  What do i need to do if i want my ADSelf Service plus to be accessible from the Internet for external users ? Currently the server is in my LAN for internal users. Management thinks that it is a good idea for users to be able to access this external

• MFA authentication factors - default factor and mandatory factor

  Hello, We would like to configure a default MFA authenticator factor (exemple : code send via email) the first time a user access the portal and after that a mandatory factor (exemple : OTP from an app or Yubikey), becasue we force a user to enroll a

• ADSelfService Plus now extends MFA and Password Policy features to product technicians

  Hello everyone,   We are glad to announce the release of ADSelfService Plus' latest build, 6204, with the following enhancement and issue fixes.   Enhancement: The MFA and Password Policy Enforcer features have now been extended to technicians who use

• Auto-Enrollment Issues

  I have set up AD to export our user OUs to a csv daily and trying to configure auto-enrollment to run daily using that csv. I'm getting the "invalid header" error if I try to run an import from that file location If I save that export to my computer and

• Connect ADSelfService with Azure AD

  Hi there, There is a way to connect directly to Azure AD without an OnPrem AD. I cannot connect ADSelf Service with Azure AD. If you have done this please share the steps. BR

• Disable / Hide Applications Tab in ADSelfService Plus User View

  Hi Guys, Need your help, how can i disable / hide Applications Tab in ADSelfService Plus User View?

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• Announcements

• ADSelfService Plus' build 6220 now released with issue fixes

  Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6220. Issue Fixes: An authentication issue involving partially enrolled users has now been fixed. An issue in the Windows Login Agent which prevented users from accessing

• Your exclusive invite to our IAM and cybersecurity seminars in Dallas, Atlanta and Boston.

  Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2023: An IAM and cybersecurity seminar. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit your hybrid IT infrastructure.

• ADSelfService Plus Fixes and Enhancements [2023]

  Release Notes for build 6220 (Mar 16, 2023) Issue Fixes : An authentication issue involving partially enrolled users has now been fixed. An issue in the Windows Login Agent which prevented users from accessing Outlook, SharePoint and shared resources

• Most Discussed Topics

• ADSelfService Support is not responding even by email. Chat is not available.

  I have tried all types of communications to open a case with ADSelfService Support and still yet to receive a response. I tried the following methods: Support website Email to support@adselfserviceplus.com Chat Phone call to 844-245-1104 No response from

• Endpoint MFA user vs machine

  I have separate policies made for domain admins and everyone else. I want to require endpoint MFA logins only for domain admins on any machine with the agent installed. Is this possible? My tests seem to indicate that it's all users or nothing.

• can I put the adselfservice site under a virtual directory?

  Hi, We're using AD Self Service, and were wondering if there's a way to make the access url under a virtual directory? For instance, instead of it being just https://hostname:9251/, it would be: https://hostname:9251/directory/ So that all the app pages

• Tomcat vulnerabilities

  Hi there, Endpoint Central shows multiple vulnerabilities in Apache Tomcat (version 8.5.57) in our installation of AD SSP (version 6.1 build 6123). I realize that there several newer releases of AD SSP available, but according to the release notes, Tomcat

• Change Password Policy for Admin

  How do I change the password policy for admin domain? I can see how for all users but it only shows me the user domain(s)? Thanks