Adding Domain in SDP
I have an existing SDP free version, my problem is I cannot add a another domain and the error is "Domain with same name already exists. Please provide different value for Domain name."
Broken logo on login and main admin screen
Hi, I have on the first screen broken logo with text AdselfService Plus (screen attached), this logo is also when admin login on main screen upper left cornet, how to remove this logo from here?
How to view or reset the default admin security questions
ADSelfService plus was set up by someone who's left & while they recorded the admin password, they didn't record the answers to the security questions. I can log on as .\admin but then get: Currently on build 6402 but about to update to 6510. Logging
expired SAML certificate MFA: how to regenerate
Good morning, I want to configure saml in mfa. I have the following error message (see attachments) indicating that the saml certificate has expired how can I regenerate it ? I don't see this option and the configuration cannot be done I tried to regenerate
Kerberos authentication support.
Dear ManageEngine Team, We recently started utilizing Protected Users for a select group of privileged accounts (as outlined by Microsoft here). However, we have observed that these users are unable to log in to AD Self Service Plus to reset their passwords.
Problem with adselfservice on-premise server migration
Hi, I need to migration Adselfservice to the new server, so I follow this official guide, but have problems: https://www.manageengine.com/products/self-service-password/kb/adself-service-installation-server-migration.html Old server is: -windows 2012
ADSelfService Plus' build 6509 released with an enhancement and bug fixes.
Hello Everyone, This is to announce the release of ADSelfService Plus' latest build, 6509, with the following enhancement and issue fixes: Enhancements The Windows login agent is now compatible with devices running on ARM64 processors. Issue fixes An
UAC and MFA
Hi, We just realised that when we launch an app using elevated credentials the device is contacting our ADSS server. If the server is not reachable (no network connection for example) we're not able to get password the prompt and instead get a message
ADSelfService Plus' build 6510 released! Now supports macOS 15 Sequoia
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6510, with the following enhancement and issue fixes: Enhancements macOS 15 Sequoia is now supported by the macOS login agent for MFA and self-service password resets
ADSelfService Plus Fixes and Enhancements [2025]
Release Notes for build 6515 (May 29, 2025) Enhancements 1Kosmos is now supported as an Identity Provider for both SSO and SAML MFA configurations. Learn more The Tomcat version has been upgraded from 9.0.102 to 9.0.104. The Java Runtime Environment (JRE)
MFA for ADSelfService Plus
Users can now choose between two Multi-Factor Authentication (MFA) methods: security questions or Microsoft Authenticator. Is it possible to enable MFA for ADSelfService Plus login only for users who have opted for Microsoft Authenticator?
ADSelfService and Password Sync Agents
Was going to test the password sync agents from our 16 domains to our main adselfservice on the top level forest. Ran out of time to test on the trial due to waiting on our network crew to open things up. If I reinstall adselfservice, do I have to have
Message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives."
Hi, Got an error with ADSelfService Plus where user cannot update the Contact section. Previously, it was possible to do so. A user got a message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives." when
The MFA endpoint is taking a long time to load
Currently, I am pushing the agent to the user's computer. When the user accesses the device, the MFA prompt appears but gets stuck on the loading screen for a long time (from 2 to 4 minutes). Please investigate the issue and help us find a solution. Thank
Send notification delivery status to Manager: HTM attachment?
Hello. I am trying to better understand if I can change the behavior of the service when it sends the notification to the manager, as per the configuration: The e-mail reaches the recipient (the manager) in this way: The body is empty and the text that
How do i reset user's authenicator app token to a new phone?
Hi Support, A user registered the selfservice for his old phone.But he lost his phone recently.How do i reset the user's microsoft authenicator app token to a new phone?Thank you.
ADselfserv password expiration notification
A completely stupid problem. Users who have already been disabled on the ad controller continue to receive password expiration emails. How to fix this?
ADSelfService Plus' build 6508 released with enhancements and bug fixes
Hello Everyone, This is to announce the release of ADSelfService Plus' latest build, 6508, with the following enhancements and issue fixes: Enhancements The Spring Framework JAR files used in the product have been updated to version 5.3.39. The PostgreSQL
ADSelfService Plus build 6507 released with a bug fix
Hello Everyone, ADSelfService Plus build 6507 has been released with the following issue fix: Issue Fixed: A memory leak issue caused while decrypting the password sent by the password sync agent. How do I update to this build? Update using the service
Feature Request - Password Sync Agent Status
Hi, I set up all the Password Sync Agents on the domain controllers but it looks like there is nothing in the portal to show the status of the agent. It would be very helpful if we could see the communication status of the agents on each DC and also set
[Tips & Tricks] Sending specific logs to the ADSelfService Plus Support team
While troubleshooting a issue raised by you, the ADSelfService Plus support team might request your log files for technical analysis. You can send the log files either directly from the ADSelfService Plus portal or by uploading it manually to the our
[Tips & Tricks] Removing old logs and database backups from ADSelfService Plus
You can configure ADSelfService Plus to delete outdated log files and and database backups after a specified amount of time, to automatically declutter your files and free-up disk space. Please follow the instructions below to configure automatic file
ADSelfService Plus' build 6506 released with bug fixes
Hello Everyone, This is to announce the release of ADSelfService Plus' latest build, 6506, with the following issue fixes: Issue Fixes An issue that caused users' sessions to expire during the password reset process has now been fixed. This issue occurred
[Tips & Tricks] Protecting reports exported from ADSelfService Plus with a password
ADSelfService Plus lets admins generate and export several built-in reports that provide important information on user accounts and passwords, self-service actions, identity verification, enrollment, and much more. Since these reports might have sensitive
ADSelfService Plus' build 6505 offers password sync via OAuth for Azure apps!
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6505. Enhancement Password synchronization with Microsoft 365/Entra ID (Azure) and Microsoft Dynamics CRM can now be achieved using OAuth client credentials, enabling
Certificate prompt when accessing the portal
Hi, I was testing out using smartcard authentication to login the ADSS portal. After seeing how it worked we decided to go back to a simple username/password plus MFA so I deleted the smartcard profile under admin > login settings > smartcard authentication
[Tips & Tricks] Integrating ServiceDesk Plus Cloud with ADSelfService Plus for automated ticket management
ADSelfService Plus can now be integrated with ServiceDesk Plus Cloud to automatically create tickets for each self-service action performed by end users. This allows admins to track users' self-service actions and follow up on them if needed. Additionally,
ADSelfService Plus' build 6504 offers exciting features & enhancements!
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6504. Feature Integration with ManageEngine ServiceDesk Plus Cloud : Admins can now effortlessly track users' self-service actions by integrating ADSelfService Plus
MFA not showing on M1 Macbook Airs
We have started rolling out MFA on domain-bound Macbook Airs and have been installing the ADSSP logon agent and setting the parameters in the config.plist file but after a few days of working correctly it will stop asking for MFA requests and allow the
GINA - Customization
Hi, I would like to modify the GINA screen. I spoke with support, and they mentioned that the "Frame Text" feature doesn’t work with Windows 10. I was wondering if it’s possible to make changes directly in the HTML file or to create a button that says
Error Code: MFA-041
Hello, What could be the issue on Endpoint MFA Error code: MFA-041 ?
Not able to change Mail Server Settings
Hello i have a problem regarding smtp Server settings. It dont send a testmail. And i dont can save the settings. If i test in powershell it works perfect.
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in US . 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Houston on October 17, Orlando on October 22 and New York on October 24. Our senior technology evangelists will be sharing their
Android mobile not recieving push - iPhone works
Hi, all. Today all our Android users are not getting Push to their mobile för 2FA. Error message says they must complete registration for 2FA, but they are, iPhone users works. We are running latest version 6503 and uppdated clients. Anyone else has this
Unlock the account from client desktop error
After I upgraded the build number from 6303 to 6400 and client agent version from 6.3 to 6.5, when I try to Unlock Account from client desktop for the account that is locked, I am getting the following error: "Cannot unlock the user. The user account
[Live Webinar] Beyond Passwords: How Passphrases and Biometrics are Redefining Security
| FREE WEBINAR Beyond Passwords: How Passphrases and Biometrics are Redefining Security Register now September 17 at 2 PM AEST | 2 PM GST 3:30 PM IST | 11 AM EDT Why attend this webinar? ● Learn about the latest trends in authentication that are reshaping
Adding ID Verification Type Column
I would like to request from development team, if possible, to add ID Verification Type Column under User Attempts Audit Report page so that if users are enrolled by multiple authentication type, administrators can keep track and also troubleshoot the
Enroll via login requires password change
I am currently working on a end user documentation for Enrollment in AD SelfService. Now I stumbled across a phenomen, which I did not recognize before. When a non enrolled user logs in to SelfService he is enforced to change password. This is something
Upgrade from build 6408 to 6500
I have been trying to upgrade from build 6408 to 6500 and after 56% it uninstalls the service pack. Has anyone experienced this?
Mail Group Subscription - Error with AD Manager
With the option "Mail Group Subscription" users can subscribe to groups without problems. Now we integrate AD Manager with ADSelfservice plus and Mail Grops Subscription stop working with the error: You are not authorized to perform this action, and when
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