Upgrade
Hi Everyone I have done the upgrade but build number hasn't changed on the screen, we not sure if the build has been updated. Please assist and refer to the attached screenshot.
Actual time vs estimated time report (from task rolled up to project)
wondering if anyone has created a report where the actual time & estimated time is calculated and rolled up(from all tasks) ? I've entered values in each estimated and actual and it does not seem to add up. in fact actual does not seem to appear. (in total format) only if i go to each task.
Disable Default Request
Dears, kindly be noted that I disabled the default Request from the Self-Service Portal Settings but when user open the ManageEngine Service Desk from internet explorer 8 get the mention snapshot I know that user must upgrade the internet explorer but there is link the below warning to allow user open ticket with the default request, How can I disable this link please advise
Only One Domain Showing up in Active Directory Authentication
I'm only getting one Domain that is showing up. (See below image) I have three domains, but only WHP is showing up. I'm on v9316. I've tried removing one of other domains and readding it but haven't had any luck.
Update Request Via Email
Since upgrading to 9.3 Build 9317 whnever we send an email with the request id in the subject (eg. ##1234##) It creates a new request rather than updating the request specified in the subject. Can this be turned back on or has this feature been removed?
Add Avg Summary to Query Report for % Complete of total Project
I know this works in "Custom Report" but I can't get it working in a Query report (which I needed due to the specific project reporting required). Here is my report as is: SELECT projdet.TITLE AS "Project Title", taskdet.TITLE AS "Task", taskowner.FIRST_NAME AS "IT Staff", longtodate(taskdet.SCHEDULEDSTARTTIME) AS "Scheduled Start", longtodate(taskdet.SCHEDULEDENDTIME) AS "Scheduled End ", longtodate(taskdet.ACTUALSTARTTIME) AS "Actual Start", longtodate(taskdet.ACTUALENDTIME) AS "Actual End",
Service Desk Plus is close after run.sh
After executing run.sh, the script is paused. Start the system but if I close the putty or cancel the line, the system makes a shutdow. Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 27 days ServerContainer [CREATED] AdventNetCC [CREATED] AdventNetServiceDesk [CREATED] ServerContainer [STARTED] AdventNetCC [STARTED] AdventNetServiceDesk [STARTED] Server Started. Please connect your client at http://localhost:8443 at this point, all its OK... i can loggin
Is there a way to make Parent and sub folders in the Asset Groups?
I have groups of many PC's that I would like to set up in Asset Manager under Parent Folders. For instance. for the way our business is broken down you have several Zones 1-4. And each of these Zones would need to be broken down further into sub-group folders by the different satellite locations, then I could assign assets that way. This would be to mainly simplify areas and run direct reports if needed. Is there a way to get this structure setup in the Assets section with Parent Folder followed
Report
I'm trying to run a report for ALL Technicians separated out by how many they have closed that month. Am I missing this? I've tried a simple matrix report and can't get it to run.
Update order, which is next for my company?
Greetings, Our current version is 9.2 build 9217. I have downloaded the following 3 versions. Should I upgrade in the order as shown below?
CMDB - Discovery not detecting IIS and Websites
What would cause network or agent scanning discovery of a WIndows IIS Server to detect all software except IIS and the hosted websites? We heavily use IIS website hosting for our crititcal business component websites and their discovery/scanning for changes is critical to populating our CMDB and automating our CMDB auditing.
Updating Change
Is it possible to update a change with an email in the same way it is with a request? I have tried to use ##CH-123## for changes in the same way that you use ##RE-123## for updating requests but it just creates a new request.
Send Mail using Office 365 SMTP Relay
I can fetch mail from Office 365 just fine. It's when I attempt to use the smtp.office365.com relay service, that the SDP hangs and says "Sending notification failed." Note that if I change this to our on-premise Exchange this works fine. We're moving to Office 365 though and I need to get this working with it. From the server that has SDP installed I am able to telnet to smtp.office365.com on port 587. Here is the output of a powershell attempt to send mail. PS C:\> send-mailmessage -from servicerequest@mydomain.com
Service Catalog Auto assign service request Technician
Hello, Is there a way or a workaround to auto assign a created form submission in ServiceDesk service catalog? I've created a template category and under that category, I created a service form. I want to be able to auto assign it to a technician when someone fills out the form to submit Instead of going through approval stage. Any help is appreciated. Thank you, Barry Saechao Operations Support Administrator I Information Technology Partnership HealthPlan of California
Adding Attachments to SD via Rest API by using Powershell
Hi , It is possible to add attachments using REST API in a powershell script ??
additional Status "Reject"
Hello, I have created additional status "Reject" how can create a pop box wherein Technician/Request can type the Reject-Reasons. Thank you, Vanessa
User Cannot login using the correct domain on the login screen.
Hi Everyone I am new to this. Please assist, a servicedesk plus user cannot login using the correct domain. I reset the password but still she could not login instead when we select the other domain that is used by the technicians she was able to login. Please refer to the attached screenshot. Kind Regards, Delisile Mzila
[ Custom Triger ]Can not find Group of different sites
Hello Support team, I have 1 custom site & 1 default in Default Settings, I have 'Group A' in Custom site, I have 'Group B' & 'Group C' I create a new custom trigger, and when I select Criteria: 'Group' It shows only 1 Group of Default Setting & I can not find Group B & C Could you please support Regards, Eric
due date of the requesting is not appearing
I am experiencing an issue when creating service request. The due date of the service request is not appearing. The priority matrix already set correcty and priority of the ticket automatically appearing.But incident request automatically showing the due date once the priority sets. Any suggestions please...
The fields are enabled in EDIT mode , even after applying rule - Change Module
Hi Through Change Template ---> Form and field rules I have made certain fields disabled on canvas of Change request template , so that the requestor is not able to fill these at Submission stage . The rule has been put in Create / Edit mode These fields are now disabled in Create mode , but am finding that the fields are still EDITABLE in attached screen of requestor (file attached) One option was not to provide the EDIT option to this role , but it not possible , as the requestor has to assign
Not able to start service desk ( Stuck on Application layer started)
Dear Team, My old server is a crash and I have installed new server, after installed new server all services are started. but after DB restore my server is stuck on "application layer started" Regard's Hemal Pancholi 9824751698
9315 Notification Changes
Do the changes for ##ModuleDelimiter-$EntityID## only apply to subjects and only for RequestID? I looked at the beta site for an example and noticed that only in the subject area when selecting RequestID does it use the new delimiter. Also, does the patch update notification templates or does it need to be done manually? Thanks, Jeff
Can we change the label or hide the following fields under Planning stage
Hi Can we change the label or hide the following fields under Planning stage Impact No description found. Add | Attach a file Roll Out Plan No description found. Add | Attach a file Backout Plan No description found. Add | Attach a file Check List No description found. Add | Attach a file Downtime No downtime found. Add
Rest API call to dynamically get API (technician) key - rather than manually
Hello Is there a way to dynamically generate an API key (technician key) via a REST call, rather than logging into Service Desk and manually generating a new key? Seems strange having to do this manually... Thanks!
Tab Button Order
It appears after upgrading from version 9.2.1.7 to 9.3.0.8 the tab order in the incident template has changed. When tab was pressed before, it advanced down to the next field. Now when tab is pressed, it advances from left to right. Is there a way to change this back to previous functionality?
Problem on Work Log Details in 9317 version
Hi, On "Work Log Details" when i have many records and try move to the next or prev. in Chrome i have this error message when i click OK appear "NTLM Failed Redirecting To Login Page.. ". On Internet Explorer work fine. License Info Product = Standard @Database Name = Microsoft SQL Server@ @Database Version = 10.50.4000@ @Current Build = 9317@ @32 / 64 bit installation = 32@
Request Print Preview
Hi all, Where can I customize Print Preview? Which file can I edit? Regards, Michal
Query with DATETIME Columns
Hello, We have a query that returns multiple DATE/DATETIME columns from our ServiceDesk MSSQL database. We have set the "replace empty value as" in the settings to return "Not Assigned", but it doesn't return that value for our DATE/DATETIME columns with empty values. Instead the values are just blank... Are empty values only replaced when the column is a string data type like VARCHAR/NVARCHAR or am I just missing something? Please let me know if you need more information. Thank you!
Version 9.3.0.8 and IE 11
We recently upgraded from 9.2.1.7 to 9.3.0.8. Is anyone else experiencing stability issues while using IE 11? We are receiving periodic error messages, navigation issues, and search issues. Navigation Issues - when resolving ticket, it will not save resolution and will take you back to the home screen of SD Search Issues - when searching for specific ticket numbers, it will take you back to home page This does not appear to be happening in Chrome, but our Corporate approved browser is IE.
Unable to fecth mail
Good Day Support Our service desk application keep stopping fetching mails after 2 to 3 days. In order to have the application running again , we have to reset the password again and then it will work again for the next 2 to 3 Days: On our exchange server 2013 POP is configured with Basic Authentication. What could be the problem here? I need further assistance how to resolve this. This is very frustrating us as we are not able to work. Thank you Mervin 264811294491
The link to a user poll does not work
Hello. In the message by mail, the user does not receive a hyperlink Example message in Russian Уважаемый, Илья В. Макаров, Пожалуйста, помогите нам сделать наш сервис лучше. Ваше мнение важно для нас. Просим вас уделить не много времени и ответить на несколько вопросов. SurveyLink Спасибо, Команда технической поддержки LIME In the configurator, this link is written - http://helpdesk.lime-shop.ru:8844/%3Ca%20href=%22$SurveyLink%22%20target=%22_blank%22%3ESurveyLink%3C/a%3E and Уважаемый, $RequesterName,
Email to Servicedesk
Is it possible to implement having someone send Emails through and it be logged into the help desk?
Backup Schedule
Can someone explain to me why the backup start is 12 hours and 15 minutes, yet our back ups are running at 8:48 am each day?
Set technician as current user
Hello everyone, Our company is just starting to get moved over from a self created system to the Service Desk Plus application and it's taking us a bit longer than probably necessary for us to get set up with a quick ticket system. I've recently been digging into this, and within service catalog or incidents, and I've been unable to get my templates to automatically pick the technician based upon the current user that's logged in. For example; If I David J was logged into SD+ using my AD account,
Using an executable field & form rule script to set Priority from user input
Hi, We have a single – yet very important – business process where the priority of the tickets related to this process must be set using three Additional Fields created as Pick-lists with four options in each. I thought a point-system would be the best option as the Priority of the ticket can be set using simple calculation in an executable field & form rules script. The Additional fields are set up as follows: Field1 · TextString1 (3 points) · TextString2 (2 points) · TextString3
ServiceDesk Plus 9317 Released
Dear Users, SDP 9317 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9317: SD-67766: When users migrate from builds older than 9313 to the 9315 and having two or more users with same login name but different domain along with "Not in Domain" present, then those user's will not be able to login to the application. SD-67751: Request list view page is blank, if the selected custom filter name has a single
#Slack Integration ?
Hello, are you going to implement an integration with Slack ? Regards SB
Tasks - More Table/Column Options
When working with Tasks, it only shows: Tasks - Associated To (the request) - Progress. We have created a New Hire service request. Each request can have up to 8 tasks associated with it. One such task is Account Setup. If we have multiple new hires, you now see multiple tasks called Account Setup. If I go into the task, you can hover over associated request to see the information. It would be nice if this was either a column selection, or you could see that by hovering over the Associated To
Request For Change via the Portal
Hi, I would like to allow some business application SME's to raise their own Change Requests for their applications via the self-service portal. I cannot find how / where to enable change requests to be logged by a requester, is this possible? and if so, how can I restrict who see's this form? Jason
Service Desktop ugrade Error
Dear support, i m not able to upgrade my service desk from version 9.0 onwards
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