Monitoring ServiceDesk
We'd like to use OpManager to monitor our ServiceDesk Plus system. Specifically some of the internal pages. I have tried passing the parameters extUsername and extPassword in the URL monitor but it does not return the internal page. How can I monitor a specific url in ServiceDesk? Thanks
OpManager Startup Issues?
Dear OpManager Users, We have been receiving some anonymous feedback expressing difficulties in starting OpManager as a service. We have tested the application's functionality in Windows 2000/XP/XP-SP1/XP-SP2/2003/2003-SP1/2003-SP2 and in few Linux flavors. Not sure what is causing this glitch for some users. If any of you have experienced this before, please post the details here and help us understand whats going wrong.. Feel free to also write to us at support@opmanager.com. Do send us a zip of
Switch Port Mapper Enhanced
Dear All, The Switch Port Mapper has been enhanced with the following features in our latest update - build 4409: 1. Option to group Switches and map them separately. 2. Switches in different groups can be scheduled separately. 3. Shows the previous mapping results, which can be downloaded as CSV. 4. Enhanced scalability in handling huge data (with over 1000 switches)The latest upgrade pack can be downloaded from http://manageengine.adventnet.com/products/oputils/service-packs.html We appreciate
Chart is not generated UCD CPU Load Average
Hi, We recently upgraded to 7201. Client access does improve now but one of the customized monitor for CPU load average (.1.3.6.1.4.1.2021.10.1.3) is not generating a chart. Any resolution on this issue? Thanks.
InterScan for CSC SSM
Has anyone tried to setup InterScan for CSC SSM in OpManager? If I look in the web interface, Log Settings I can configure a syslog server. We also have Firewall Analyzer, could that be used instead? I'm a n00b...and want all the logs where I can see them in one interface.
opManager showing Services showing down .
We are running the latest version of opManager and about ever 3 weeks opManager starts showing all services on all servers as down. The result is about 350 emails to our admits. The services never actually down down, and a server restart clears out the problem for another 3 weeks... Ive searched for similar problems but found nothing. We are running 7.01 100 devices on Windows 2003 SP2 servers. We have Symantec Endpoint Protection running as the virus scanner. Marc marc.house08@gmail.com
Performance Monitors not applied to Custom Template
Hi I have created a custom template to use for our Dell Servers. I have applied the Free Disk space in MB and Partition Details SNMP monitors to it but the problem I have is that they are not automatically associated to servers that use the template. If I add them manually to the individual devices they work fine. Is there any reason for this? Thanks for your help
Service desk's database migration
Hi all, is it possible to copy the service desk's database into Helpdesk and Service Automation of the new MSP Center Plus? Thanks
Downtime Scheduler Fails with URL Monitors?
I have the Downtime Scheduler setup to Unmanaged Services for our nightly maintenance and that is working fine. However, I have URL monitors poling our web servers and their associated databases for a simple report. I need to add these tot eh Downtime Scheduler, but when I did OpManager unmanaged them on que, but did not release them with the maintenance time was finished? This caused them to be off line way longer than expected and caused some headaches! What is the process for scheduling downtime
How to get last update/polles time
Hi, I have installed MSP Center Plus Build 7002. At central how can we check last polled time for a device ? At opmanages MSP it was visible at central's web conole. Regards, cp tiwari
Stop the client at reboot?
I have opManager running as a service. Whenever I reboot, the client login webpage comes up. Is there any way to keep the service without the client login page popping up every time I reboot? -Thanks System: XP SP2 OpManager 7.2 build #7200 (free)
Use opmanager on mPLS enabled devices
Hi, I want to know if I use opmanager on my MPLS enabled devices, will it work properly or i have to do something extra? Amarjit Singh
My apllication show the message: Unable to find the object
Good Afternoon, When I opened the OpManager Todayin the morning, I Don't get to see nothing object, nothing business view and when I search by device, show the message: "Unable to find the object ". I re-installed the program and make restore my last backup (Last week) but gives the same error. Can you Help me. Regards, Jean Carlos Borges Brito
Move OpUtils
Is there a procedure to move OpUtils to another server ? Is it possible to migrate the database to Microsoft SQL ? Can it Run on the same server has ServiceDesk Plus ? Thank You. Mathieu.
How to schedule router health report?
Hello guys, If click on report and see there is health report. But when you schedule report from admin tab there is no health report selection. Why is that? How to generate scheduled health reports for routers and switches? Thanks for your help. Best regards, Delgee
Direct link to a server
Hi Is it possible to have a direct link(url) to a server(snapshot info) without the logging page ? Regards
Backing up the Database
Hello, Can you tell me how I can do a manual backup of the Oputils data files in case of failure? Thanks, Mark mkrauser
No display in Win2003
Dear all, We test in the Win2003 Server. But the Screen is no display. Also, the credentail is falied. why? We enabled SNMP service. We attached screenshot file. We testd http://localhost and http://192.168.10.13 (OPM server is installed in the 192.168.10.13) but OPM server is successed in the remote web browser. For example, We connected in the 192.168.10.5 So we successed the connection. All Manage Engine products is same. No display. We not understand about it. We want to solution. Thank you in
MSSQL Monitoring - Active User Connections
Hi all, We have recently discovered an irregularity between the 30day and 90day reports. As attached please see the reports for the past 30days and the past 90days. Notice that the max connections in last 90days is lower than the report for the last 30days. Just wondering how this is possible? Cheers Chris
How to add an APC UPS for dummies?
I swear, I must be dumb, because I have searched and read and read, and none of the previous posts help me. Can you give a dummies guide to adding an APC UPS in Opmanager 7? It's a SmartUPS 2200 RM. It is connected to a server via USB, and that alone. I have SNMP enabled in the APC console. Please give me the dumbed down steps. I see responses like, "Open up mib broswer and add it". Easier said than done. I know very little about SNMP, and am new to OpManager, we just bought it.
Poor performance and problem with java.exe
Hello I have a problem to get OpManager to run stable. First, the performance is at all times poor. Meaning: it takes long to change the view in the browser window. Second, after a week or so java.exe climbs to 100 % CPU. At this time nothing works, no alarms, no browser connection etc. I need to get this fixed asap, as a monitoring system that needs another monitoring system that checks if it is running is not really appropriate :-) Third: If someone has an easy description on how to get everything
AIX Servers
Graph is always showing zero utilization for CPU, Memory and Disk. Im using CLI, credential testing are OK. Hope you can reply ASAP. Thanks..
CPU Utilisation shows 0% for monitoring AIX servers using CL
Hi I am using OPManager 7 to monitor my AIX servers. The CPU utilisation always show 0%. I am using CLI (telnet) to monitor the server and connection to AIX server is happening correctly. I am also attaching the hostresource.xml file for review. Can you please let me know what configuration I need to make for CPU utilisation to show correct data? :roll:
DB
i add one server , it is giving the server added sucessfully but i don't see it . also i click network discovery , it find about 11 device , when i click import device . it is not appearing . how i can make repiar for database
Adding a Device - ERROR
I added a device to a category in OPManager. OPManager said that the device was added successfully to the category. When I go to access the device it is already labeled but has an error message "Status Message Unable to find the object : 10.8.19.X" I cannot delete this device or re-add it because it says that it already exists. I need HELP with this. Thank you!
Custom Templates - Wierd Issue
I created a custom template as a test. Named it appropriately "Test ....". as with all the other custom templates I have made they are listed under the CUSTOM button under templates. For some reason this particular one is not listed under CUSTOM anymore and it is under ALL, like it is a regular Template. How do I delete the templates that are already there? Or better yet, how did a template I made ( a custom one ) go from being a custom one to a regular one???? Anyone have this happen?
bulk function for thresholds
Hi, Do anyone know if you could change the thresholds and values of the response time of routers without having to do this on every single one of them? Some sort of bulk funktion, the same question goes for packet loss. The fields I mean are the ones that are on the router page by default... regards Bj�rn
OPManager is not working anymore
Hello, I have a strange problem. I was in holiday for two weeks, befor OPManager worked. Now, when I try to add a New Device, I just get a blank screen. Also there are no monitoring data, alarms or any new data. I think there is maybe somethin wrong with the DB, but the local RepairDB script is doing nothing. Just telling me I have to hit a key, and then its over. I had the same problem some months ago. The only way to solve the problem was to reinstall the hole software. But I don't want to lose
Send mail alarm
Hello, We have configured Opmanager to check some Url, and send mail when the response time is over that is configured. Opmanager send us the alarms, but don't send the clear of this alarms (when the response time is back to normal). I don't know where can we configure this parameter, can you help me please ?? thanks Raynald
Router Interface Properties
What exactly is OpManager monitoring on routers when the "Errors" threshold is checked on Interface Properties under "Configure" for a router interface? Attached is a .zip file containing an .rtf file with screenshot of configuration page.
Dell PowerConnect 2724 and RMON
I have the above Switch and although I can add the device in to OpManager, I cannot then "Zoom In" to the switch ports etc. Is there any way I can extract RMON stats from my switch? I can access the stats from a web-gui on the switch, which is no good to me. Thanks, Adrian.
Alert events are gone
Hey everyone ..I do not know if I am the only one wit this topic. It turns out that every single month I generate reports of our data links, of course if the graph reports 95% of availability, it has to match with the DB alarm for that link...well ...I week ago had to deal with a link failure, I got the e-mail from opmanager telling me about that, I checked the db alarms and the event was there....today while trying to generate our monthly statistics the graph reported 100% of availability for the
OpManager displaed not correct data for Catalyst 6509IOS
Hi, I found that OpManager 7200 displaed not correct data for the load interfaces of Cisco Catalyst 6509IOS. On my Cisco Catalyst 6509IOS with many interfaces 1Gb i see that the load on some interfaces is 17.5 Gbps time to time (see attach) My bee OpManager used not correct MIB ? Can you inform me which MIB you used ? Slava.
OP Manger is not working anymore (again). DB problem?
Hello, I hope this time my post gets not removed. Because I have a big problem with OPManager, which I can't solve. I have this problem now the second time. Some days ago, OP Manager worked. But then from one day to the other, it stopped working. I get no more monitoring data, or new alarms! When I go and press Add Device I get only a blank page! I'm afraid there is no error message or anything that might help me to find the reason of this problem. Looks like the Database has an error. I tried to
Setup Snapshop-Page
Hi is there a way to setup the snapshot-page in opmanager 7? for my AD-Controller (Windows 2003 and 2008) i use (i think) the wmi-cpu-graph) nut this is not displayed as a tacho on the snapshop-page. i would like to edit it as "CPU Utilization"... how can i do this?
Disabling alerts, without disabling monitoring
HI Guys, One of our servers went down and as the rules were set, we were getting notified. And the way it is set is it keeps sending notifications after polling the device to see if it's still down. My question is, how do I disable the notifications once we know the server is down, but still monitor the downtime for reporting purposes? In my situation, I got rid of the alerts but I also unmanaged the device, so when it came time to see the downtime report, it only reported the device being down for
We enabled SNMP service. but failed a credential.
Dear All, We tested using the OpManager Version 7200. And then we started a SNMP services. But We failed a credential. We attached error.jpg file. We want to know a cause. Thank you in advance for help me. Ko Young Suk.
can't delete alarm!
Hey guys, I have an alarm from a server i can't delete! I tried the update alert set severity=5 where source like 'devicename' and mmessage like 'startingmessage%'; but it didnt seem to fix it, although it has in the past. any other suggestions?
VMWare ESX 3.5 Monitoring
I added a VMWare ESX 3.5 server to OpManager for monitoring, but I cannot access that server page. I get the message "Vmware Monitoring Add On Feature is not licensed." I don't have the VMWare license for OpManager and would like to remove this server. I can't seem to find a way to do that.
Monitoring Intervals
Is it possible to change the monitoring intervals down to seconds. There are some devices we have that needs constant monitoring? If not, is ManageEngine planning to add such improvement in the feature releases?
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