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Recent Articles
Patch Manager Plus Mobile App – Frequently Asked Questions (FAQ)
Applies to: Patch Manager Plus (Cloud & On-Premises) Platforms: Android, iOS Overview This article addresses commonly asked questions related to setup, security, connectivity, features, and troubleshooting. 1. Getting Started 1.1 Which platforms are ...How to configure Group Policy Management for bulk agent deployment on Windows servers via Active Directory?
Overview When adding multiple Windows servers through Active Directory, you can automate the deployment of the Applications Manager's FSO agent for Windows using Group Policy. This method ensures that the agent installation script runs automatically ...How to fetch the Performance metrics data in the Advanced Reports ?
Linux Memory Utilization is used here as a reference example. You can apply the same steps to generate reports for any other performance metric by choosing the corresponding monitor type and performance metrics in the respective steps. Go to Settings ...Getting Started with Zia Agents (ServiceDesk Plus Cloud) – FAQs
Model configuration and selection are disabled by default when creating your first agent. To enable these options, go to Setup → Plans & Billing and activate the ZKS toggle. Once enabled, you can select Zoho’s hosted model and other available models. ...How to reset Super Admin password in OpManager?
Please follow the steps below to reset your super-admin password: For builds 12.7.257 and above Please ensure you are logged in as a root user or running the Command Prompt as an Administrator to execute these scripts at the OS level. Step 1 : Please ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Deprecating Configurations from ESM Directory
Dear Users, We’re pleased to share an important announcement about the upcoming change on deprecating Configurations from ESM Directory. ESM Directory configurations, such as User Management, Custom Domains, SAML Authentication, and Active Directory Settings,[Live Webinar] From Two Trusts to One Identity: The ManageEngine AD360 Playbook for NHS Merger IAM
LIVE WEBINAR From Two Trusts to One Identity: The ManageEngine AD360 Playbook for NHS Merger IAM Register Now May 27 at 3 PM BST NHS Trust mergers don’t just bring organisations together — they introduce a new layer of identity complexity almost overnight.[Free e-book] The enterprise supply chain playbook: From reactive operations to AI-powered intelligence
Hi there, In today’s complex enterprise supply chain landscape, siloed systems and guesswork are no longer enough. Success relies entirely on bridging the gaps between logistics, procurement, inventory, and finance, and AI-powered analytics paves theJoin the joint Veeam + Log360 webinar on improving backup security oversight
We’re excited to invite the community to a special co-hosted webinar with Veeam that expands the security visibility of ManageEngine Log360 directly into your backup environment. Webinar Title Strengthening Cyber Resilience: Enhanced Threat VisibilityGoogle patches multiple critical and high severity vulnerabilities in Chrome 147.0.7727.101/102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.101/102 for Windows and Mac, and 147.0.7727.101 for Linux. This update comes with 31 security fixes, including multiple Critical severity vulnerabilities. The details of the critical
Most Discussed Topics
change status of software
How can the approve status of software be changed from Superseded to approved? We have an older version of some software that we want to install on an older system, and the superseded version is the last supported version that will run on that systeDeployments will not reboot after deploying
I've been having a problem with deployments for at least the last 3 months, and it's starting to really bug me. Deployments WILL NOT under any circumstances initiate a reboot when complete, this product has become next to useless since I have to closelymessage has lines too long for transport
When sending certain reports(I've recreated it with Inline HTML report) we get "message has lines too long for transport" from the SMTP this seems to be an issue where the e-mail client (Servicedesk Plus) doesn't wrap long lines. Could you check to wrapNotify requester when a task status changes
Is there an easy way to notify a requester when a task status is changed in an open ticket.Subject Query
Is there a setting on the service desk system where we can put the subject of the original request in the email or attached the previous request so people have a better reference?