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    • Recent Articles

    • Monitor Addition Fails with ‘Invalid Username & Password’ Error Despite Providing Correct Credentials

      If your build version is 177300 or above, but below 178400, there is a known issue that causes Monitor Addition Failure due to invalid username or password. To resolve this, on the remote WebLogic server Version 12, navigate to <Weblogic ...

    • How to enable audit for PostgreSQL logs in EventLog Analyzer

      Objective EventLog Analyzer can audit PostgreSQL logs via log import feature, This article focuses on how to import the PostgreSQL logs via log import in EventLog Analyzer. Prerequisites Availability of license purchased. For build lower than 13000 - ...

    • FAQs- Migration

      Post Migrating the application to a different server, do I need a new license key? Ans: Not required. The license key will be applied to the instance already, and reapplying the license key is not required in this case. Reapplying license key is ...

    • Support Options for ServiceDesk Plus, MSP & Asset Explorer Cloud

      ServiceDesk Plus, MSP, and Asset Explorer Cloud customers can reach our support team directly through the Support icon located at the bottom-right corner of the application. We offer three modes of assistance: Chat, Call, and Email. Email Support ...

    • How to perform Veeam auditing in EventLog Analyzer

      Objective Veeam is a data protection and disaster recovery solution designed for modern IT environments. ManageEngine EventLog Analyzer offers Veeam extension for which is designed to enable seamless integration of log data from Veeam Backup & ...

    • Announcements

    • Upcoming change in ServiceDesk Plus Cloud

      Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application

    • [New Release] ADManager Plus' latest build 8030 is now live!

      Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8030. Features Zia - AI chat assistant: A new AI-powered assistant, Zia, has been introduced to help users perform AD management tasks and generate reports

    • Easily track cloud tag governance with Tagging Compliance reports

      Hi there! We’ve introduced Tagging Compliance reports in CloudSpend to help you identify untagged resources and track their cost impact across your cloud accounts. Get options to auto-generate and create custom reports so that your resources follow the

    • Upcoming DR drill in AU DC in ServiceDesk Plus Cloud

      Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho AU(Australia) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far more efficiently.

    • Upcoming EU DR drill in ServiceDesk Plus Cloud.

      Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.

    • Most Discussed Topics

    • Upcoming change in ServiceDesk Plus Cloud

      Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application

    • Unable to Retrieve Fields Associated with a Specific Service Template

      Dear All, I am trying to retrieve all the fields associated with a specific Service Template, but I’m unable to get the expected response using the below API input data. Kindly review and let me know if I’m missing any parameters or if there’s an alternate

    • High Availability MSSQL

      Hello. The Product Configuration > Step 3 instructions say to go to ADAuditPlus DB Query, but this option is missing in version 8.5.3. Could you tell me where ADAuditPlus DB Query is currently located, or is this step still necessary for HA setup? If

    • Secondary target

      Hi, I'd like to add shortcuts to desktop for an specific user when it logins to an specific machine, I've read the manual but I can't find the "secondary target" configuration. Thanks.

    • Users can't passed through the survey if they have authorized in the Service desk Plus

      After upgrading to version 15.1 build 15130, users cannot complete the survey if they have logged in to Service desk Plus. When the user clicks on the link from the survey mail, he receives the message "The user does not have permission". When user have