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Recent Articles
Query to Fetch Warranty Details from Endpoint Central
Requirement: The requirement is to fetch warranty expiry details of managed machines from Endpoint Central into Analytics Plus using a custom query through local database import. This enables users to track warranty coverage, identify machines ...Query to Fetch Warranty Details from Endpoint Central
Requirement: The requirement is to fetch warranty expiry details of managed machines from Endpoint Central into Analytics Plus using a custom query through local database import. This enables users to track warranty coverage, identify machines ...Troubleshooting Checklist: No data in Reports for Performance Metrics
Troubleshooting checklist: No data in Reports for Performance Metrics Overview Use this checklist when there is no data displayed in the Performance Metrics Reports (Attribute Report, Attribute History Report and Advanced Reports), or when an ...How to import certificates for MongoDB with SSL
Secure connections between Applications Manager and MongoDB servers require SSL/TLS certificates to encrypt communication and verify client/server identities. This guide walks you through generating, converting, and importing the required ...Patch Manager Plus Mobile App – Frequently Asked Questions (FAQ)
Applies to: Patch Manager Plus (Cloud & On-Premises) Platforms: Android, iOS Overview This article addresses commonly asked questions related to setup, security, connectivity, features, and troubleshooting. 1. Getting Started 1.1 Which platforms are ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming enhancements in New Delegation Settings, Info Widgets, Predictive AI features in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on New Delegation Settings, Info Widgets, Predictive AI features in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements New DelegationFrom AD management to identity governance: 20 years of ADManager Plus
ADManager Plus turns 20. What started as a tool to simplify AD management has evolved into a complete identity governance and administration platform trusted by over 37,000 organizations worldwide. Over the last two decades, enterprise identity managementEndpoint Central's Security Suite just levelled up
We're excited to announce that the Endpoint Central security suite has introduced significant enhancements to Endpoint Privilege Management (EPM), Device Control, and DLP. This brings four powerful upgrades that give IT administrators greater precision[Webinar] Maximize your OpManager investment with powerful add-ons
OpManager provides real-time visibility into your network availability and performance. But did you know your existing setup can do much more? With the right add-ons, OpManager can help you achieve: Application performance monitoring Network configurationADSelfService Plus Fixes and Enhancements [2026]
Release Notes for build 6527 (May 1, 2026) Enhancement The load balancer now supports automatic failover between configured nodes. ChangeDB.bat, the Windows batch file for migrating ADSelfService Plus to an external database, now supports transferring
Most Discussed Topics
ServiceDesk Plus Cloud very slow to load
Are there any current known issues? We're seeing very slow loading across all our ServiceDesk Cloud instances. We are on the US East Coast.Build 8402 causing CPU spikes
Hi Community /Support Team, we are experiencing a persistent issue where the Zulu Platform x64 Architecture process is consuming 100% CPU on our Windows Server and broke SSO with Okta Following an update to Build 8042. The java.exe process spikes to 100%Configure SLA
Hello, We would like to configure the following in the SLA: Major (critical service degraded) • ⏱ Response: 1 hour • ⏱ Resolution: 8 hours / same day Request / Support • ⏱ Response: 24 hours • ⏱ Resolution: 3 to 5 days Has anyone encountered this issueZia Agents
What is a Zia Agent? To put it simply, a Zia Agent is a mini AI agent within ServiceDesk Plus that can interpret tickets, determine the appropriate response and carry out actions automatically. So, what is the key difference between Zia and Zia Agents?Audit log error on 15.260
After upgrading to 15.260 we get this message regularly: Does anyone experience the same? /Rasmus