SDP MSP Ticket Action not working
Problem :
- While adding SDP MSP via Rest API in Applications Manager we get the following error : "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high"
- In Create a new Ticket page, all the select box like Accounts, Category, Technicians etc are empty.
- Manually executing the Log a Ticket action gives "The action has failed because the ServiceDesk server might not be running or the network traffic may be too high." error.
Solution :
- Check if you are able to open SDP MSP from browser in Applications Manager server (http://sdpmsphost:8080)
- Check if the SDP MSP Rest API key is valid and working
- "Sample Account" with the default "Sample Site" must be present and they must be associated to the technician
- Connect to http://<sdpmsp_host>:<port>/html/APICall.html (for ex: http://localhost:8080/html/APICall.html), enter the below details and check the Rest API response
URL: /sdpapi/request/
Method: POST
TECHNICIAN_KEY: [Rest API key you are using in APM]
Format: JSON
Parameters: data={"operation":{"details":{"site":"Sample Site","requester":"Guest","description":"Dummy desc","subject":"Dummy Subject","account":"Sample Account"}}}
5. If you are getting any error while accessing the above Rest API, you need to rectify them and try again (try to regenerate Rest API key in SDP MSP and save it in SDP MSP. Then try with new API key in APM)
5. If you are getting any error while accessing the above Rest API, you need to rectify them and try again (try to regenerate Rest API key in SDP MSP and save it in SDP MSP. Then try with new API key in APM) 6.In Applications Manager Admin tab -> Add-On Settings -> HelpDesk -> Edit page check if "ServiceDesk Plus-MSP" is selected. Also in that page, under Advanced Settings check if Enable Ticketing is selected. If these options are not selected, select them and update the same
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