How to monitor ManageEngine Service Desk Plus(SDP) On-Prem performance under ManageEngine Applications Manager?
ManageEngine Service Desk Plus(SDP) is built with Java, hence we can monitor it using APM Insight Java Agent to measure it's performance.
Setting up APM Insight Java Agent
Manual Setup
Automated Setup
Manual Setup
Follow the below steps to download and set up the Java agent manually.
Note: All the below mentioned steps refer to the ManageEngine Applications Manager to which the monitoring data is to be sent.
2. Extract the downloaded file (apminsight-javaagent.zip) in the server where the Service Desk Plus(SDP) is installed. (e.g. C:\Program Files\ManageEngine\APMJavaAgent)
3. From the extracted files, open a file named "apminsight.conf".
- Update the URL of the Applications Manager (to which the monitoring data is to be sent) in the key "apm.host"
- Update the license key of the Applications Manager (to which the monitoring data is to be sent) in the key "license.key"
e.g. license.key=APMI_95ef70db7c637dd75f1b922bd7c9725d1ab59785987a35328af380447bf81e3f- To fetch the license key: Applications Manager UI > "APM" tab > "Add New Monitor" > Copy the license key present in the page
- Provide a name for this application in the key "application.name". This will be used as the display name.
- e.g. application.name=SDP
- Save and close the "apminsight.conf" file.
- Restart the ManageEngine Service Desk Plus(SDP) server after these changes.
Example:
Automated Setup
Once the above steps are completed, we need to map this agent to the Service Desk Plus(SDP), which you want to monitor. Please follow the steps below, based on the installation type:
Service Desk Plus(SDP) - Service Startup
Windows Installation
Windows Installation
1. Navigate to <ServiceDesk_Home>\conf folder. Open wrapper.conf file in a text editor.
2. Add the java agent property to the conf file, under the key wrapper.java.additional.<argument_number>, as mentioned below. Ensure that the <argument_number> is unique, and doesn't exist already in the conf file.
wrapper.java.additional.50=-javaagent:"<agent_directory_full_path>/apminsight-javaagent.jar"
Note: Replace <agent_directory_full_path> with the full directory path where the APM Insight agent is installed.
Service Desk Plus(SDP) - Non-Service Startup
Windows installations
Linux Installations
Windows installations
1. Navigate to the <ServiceDesk_Home> folder. Open run.bat file in a text editor.
2. Search for the "com.adventnet.me.servicedesk.start.SDPStarter" line, and add the following entry on above.
set JAVA_OPTS="%JAVA_OPTS% -javaagent:<agent_directory_full_path>\apminsight-javaagent.jar"
Notes: Replace <agent_directory_full_path> with the full directory path where the APM Insight agent is installed.
Linux Installations
1. Navigate to the <ServiceDesk_Home> folder. Open run.sh file in a text editor.
2. Search for the "com.adventnet.me.servicedesk.start.SDPStarter" line, and add the following entry on above .
export JAVA_OPTS="$JAVA_OPTS -javaagent:<agent_directory_full_path>\apminsight-javaagent.jar"
Notes: Replace <agent_directory_full_path> with the full directory path where the APM Insight agent is installed.
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