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            Knowledge Base ServiceDesk Plus - MSP General General

            Mail Fetching Stops Automatically

            Issue found after upgrading to 9410. On detailed analysis, we found this to be recreated at our end and is assigned with an Issue ID : 12535. 

            Traces in the Logs :
            [10:51:13:058]|[11-20-2018]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[87]: Error when processing.  SO RETURNING...|
            java.lang.NullPointerException at com.manageengine.servicedesk.utils.MSPHdCMDBUtil.getAssetCIsDO(

            For Professional And Enterprise Users :
            Go to Admin > Self-Service Portal Settings and set the below option to "NO" :
            Set requesters asset automatically for requests created through e-mail?

            For Standard Edition Users :
            1. Stop the application. 
            2. Please take a backup  of the application <OR> take a Snapshot of both the Servers (Application & Database).
            4. Execute the below query : 
            update globalconfig set paramvalue=false where parameter like 'AUTOASSIGN_OF_ASSET_IN_REQUEST';

            5. Start the application service. 

            Thanks & Regards,
            Ajay Kumar

            Updated: 20 Nov 2018 07:38 AM
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