Community and Support

            Cert Generation for Windows and Linux OS


            For Windows:



            1. Download the attached 'wincertgeneration' zip file and extract it in ..\ManageEngine\Servicedesk directory.


            After extraction, you should find the below files.,


                gencert.bat under  ..\ManageEngine\Servicedesk


                Cert.jar should be under  ..\ManageEngine\Servicedesk\lib directory.




            2.Connect to the command prompt and goto  ..\ManageEngine\Servicedesk and run the batch file with following format:


            C:> ..\ManageEngine\Servicedesk>gencert.bat exchangeservername:portnumber




            Example: cmd>gencert.bat pop.gmail.com:995


            3. When you run the command You would receive an exception PKIX, and then it would ask to enter a value, enter '1', it will generate a file named 'jssecacerts' under ..\ManageEngine\Servicedesk.


            4. Move the 'jssecacerts' to the location  ..\ManageEngine\Servicedesk\jre\lib\security folder and then restart the ServiceDesk Plus.


            5. Now, save the Incoming mail server settings and start fetching.



            For Linux:



            1. Download the attached 'lincertgeneration' zip file and extract in ../ManageEngine/Servicedesk directory.


            After extraction you should find the below files.,


                gencert.sh under  ../ManageEngine/Servicedesk


                Cert.jar should be under  ../ManageEngine/Servicedesk/lib directory.


            2. Connect to the console and goto  ../ManageEngine/Servicedesk and execute the command line with the below syntax.


             ../ManageEngine/Servicedesk]#sh gencert.sh exchangeservername:portnumber


            Example:../ManageEngine/Servicedesk]#sh gencert.sh pop.gmail.com:995


            3. When you run the command You would receive an exception PKIX, and then it would ask to enter a value, enter '1', it will generate a file named 'jssecacerts' under ../ManageEngine/Servicedesk.


            4. Move the 'jssecacerts' to the location  ../ManageEngine/Servicedesk/jre/lib/security folder and then restart the ServiceDesk Plus.


            5. Now, save the Incoming mail server settings and start fetching.

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