Apply certificate of your Exchange Server in SDP for mail fetching / mail sending
Steps to apply certificate of your Exchange Server in SDP
1. Download the file from the link given below and extract it to the Service Desk Plus Home directory
2. Run the extracted batch file (Windows / Linux based on your server's operating system) from the command prompt using the syntax given below:
For Windows - gencert.bat <hostname>:<port>
E.g. cmd> gencert.bat sdpexchange.com:995
For Linux - sh gencert.sh <hostname>:<port>
E.g. sh gencert.sh sdpexchange.com:995
3. The server will send the available certificates in the command prompt. You will be asked to enter the certificate number to proceed further. On supplying the certificate number, a file called jssecacerts is generated in the ServiceDesk Plus Home Directory (if the file is already present, this certificate will be appended to it).5. Save the settings and test the mail connection.
4. Copy the jssecacerts file to jre\lib\security folder and restart ServiceDesk Plus application.
List of mail fetching issues and solutions
Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate . Log traces for Mail Fetching issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...
Apply certificate for EWS mail configuration in SDP.
EWS protocol support is introduced in 10006 version of SDP ( Limited to windows servers ). User can configure EWS for both incoming and outgoing settings in SDP. Note: If the mail server is O365 , then you need not perform these steps as the ...
Applying mail server's certificate in ServiceDesk Plus
To establish a secure connection between ServiceDesk Plus and email servers configured with a self-signed certificate, follow these steps: 1. Download the attached file. 2. Extract the files to the ServiceDesk Plus directory. 3. The files will now be ...
Failure during Zia Reopen prediction process stops the mail fetching schedule
When the requester replies to closed/resolved requests with empty content or if there is no proper content except the content of the parent mail, then no content will be available for zia reopen prediction process and an exception will be ...
How to apply renewed license when the existing one expires
The steps have to be carried out from ServiceDesk installed server, Go to Services.msc and stop the ManageEngine ServiceDesk Plus Service, after which open the command prompt with Admin privileges (Run it as Administrator) and point to the bin ...