Business Rule script to stop the requester from editing the ticket after the ticket is being approved.
Usecase:
Consider a new asset service request is submitted and is approved, now when the requester of it (who is a technician as per the role assigned) tries to edit the resource details, the action shouldn't be allowed. We can use the negate operation in BR to achieve this requirement. .
Prerequisites:
1. Python Installation Steps : https://support.servicedeskplus.com/portal/kb/articles/setting-up-the-application-server-to-run-python-scripts
2. functions.py : This package consists of all the functions that are used to handle the standard requirements of the customer. Most repeated requirements are written as separate functions. Depending on our usecase, we can include these functions in our script.
Execution Steps:
1. Extract the ZIP file under ..\ManageEngine\Servicedesk\integration\custom_scripts - folder.
2. For BR Scripts: Go to Admin > Business Rules > give a rule name> Action: Execute script > "py update_reqv3.py $COMPLETE_V3_JSON_FILE and set the criteria as "Service Category=Communication"
Business Rule :
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