Business Rule script to stop the technician from editing the resource field in a request.
Usecase: Consider a service request that is already submitted. Now when a technician tries to edit the resource details in it, that operation should not be allowed. In the Business Rules, under execute script action we can invoke a Python script to negate this operation.
Prerequisites:
1. Python Installation Steps : https://support.servicedeskplus.com/portal/kb/articles/setting-up-the-application-server-to-run-python-scripts
2. functions.py : This package consists of all the functions that are used to handle the standard requirements of the customer. Most repeated requirements are written as separate functions. Depending on our usecase, we can include these functions in our script.
Execution Steps:
1. Extract the ZIP file under ..\ManageEngine\Servicedesk\integration\custom_scripts - folder.
2. For BR Scripts: Go to Admin > Business Rules > give a rule name> Action: Execute script > "py update_reqv3.py $COMPLETE_V3_JSON_FILE and set the criteria as "Service Category=Communication"
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