SDP6 Self-Service Portal password strenght
Is there a way to strengthen the default password sent to Self-Service Portal Requestors, currently it uses their e-mail address as their default password. I realize I can manually change the passwords, but this is easy to overlook when new requestors sign up.
SDP6 Business Rules are not working
I have a new installation (not an upgrade) of SDP6 running on MySQL. The Business rules are not working. I've tried creating several different rules with different criteria and actions, but none of them work.
Limit on Categories, Sub Categories, Items?
Is there a limit on how many Categories, Sub Categories & Items we can enter? I need to enter over 100 subcategories for 1 particular category and it stops at a 100. Is there a reason for that? How can I modify that? Thanks.
request approval notificiation problem
Hi when a approval notifiaction is sent to a customer they get the following Your approval is required for a Request to act upon. The details of the Request can be found at <a href='http://www.chameleoncomputers.com/approval/Approve.jsp?ITEMID=9282&MODULE=Request&KEY=11172671959285>http://www.chameleoncomputers.com/approval/Approve.jsp?ITEMID=9282&MODULE=Request&KEY=11172671959285 -- which is not a clickable click. when i look at the template i tried to readd the approval link to the template but
problem running reports SD+ 6
hi i have just upgraded from 5.5 to version 6 and i am no longer able to run reports when i go to the report section and click on a report to run it, it says no data available when i modify the report and go thru all the steps basically when i click on run report nothing at all happens, this is quite irritating as i use the report function a lot has anyone else had this issue and or knows of a solution? thanks
Installation Questions
Here's a stupid question for everyone. The install guide references a web server. I take it if I'm using Windows I need to install IIS? Is that what everyone else is using? I have no experience with IIS so don't mind all my stupid questions. :oops:
Do I need to download MSSQL
Hello, I just upgraded from 5506 to SD+ v6 and was wondering if I need to download Microsoft SQL Server or something to take advantage of the MSSQL backend support? Thanks.
SD+ 5.5 to SD+ 6.0
hi i have created a test box with the current version of service desk to match the live install, i have also created a backup of the database and copied this across to, all working fine, the problem i have is when i install SD+6 it uninstall my old version and installs which is ok, but the the problem it is removes all the existing mysql data, so after sd+6 is installed none of the data is there, i have tryed to restore the back but it wont allow it. can anyone shed any light please, thanks
Problem with Time Spent Entry
Hi Service Desk Support, After SD+6 upgrade, I'm having a problem viewing requests with Time Spent Entries. It only displays half of the request page up to the Request Details portion of the screen. In some cases, it displays the following text: <a class='spotEdit' href=javascript:void(0);"onClick="loadSimp... Also, for those problem request tickets, the menu buttons (such as Assign & Action) do not respond when clicked. On a good note, when I generate a Time Spent report my data appears. Can you
Multi-Homed Server with SD+ 6
With prior versions of SD+, I was able to install on a secondary IP on a multi-homed server by editing sample-bindings.xml and TrayIconInfo.xml. However, when I do so with version 6, I simply get garbage like this: �� sr java.rmi.MarshalledObject|� ��c�> I hash[ locBytest [B[ objBytesq~ xpH�"^pur [B�� � T� xp¬� sr org.jnp.server.NamingServer_Stub xrZjava.rmi.server.RemoteStub���ɋ�eZ xr java.rmi.server.RemoteObject�a�� a3 xpw6 UnicastRef2 192.168.1.9 ( ދ� Ŕ�x when I attempt to go to the page.
V6 Inventory > Workstation View Problem
In V6 there seems to be an error in the "Assign" column. If the Workstation is assigned to an individual it only shows the "?" instead of the person symbol that it had before the upgrade. The workstation is assigned to someone, it's just not reflected as such in the workstation view. If I filter on "Unassigned" or on a specific individual then this works fine. Is this a problem anyone else has and how do I fix it? Thanks.. Greg
remove 'dont show login details again'
chaps just getting ready to roll out the new version 6 and while testing i notice on the login page the 'dont show login details again' option is there but i cant remove the details. Nothing happens when i click the link. This is now stalling my roll out as i cant have these details showing. Any advice would be great :-) In the mean time ill try another install and see if that makes any difference Ojo
Merged Requests
Hi, I made a custom report in Crystal Reports to view all the tickets that are created by our department or which tickets still are open. When I run the report I see a few more requests than I see in ServiceDesk. After doing some research on this issue I saw the difference. In my report I also see the tickets that are merged with another ticket. The merged tickets are shown as individual tickets. When I do a search on one of these tickets I can't find them in ServiceDesk because these tickets are
mail fetching problem
Hi After the upgrade to v6 i get the following error when starting mail fetching. FAILURE :Error occurred while updating MailFetching Please report the problem to the system administrator, with the Error Code - 1,172,683,400,266 this is quite urgent as we are not recieving requests from clients Thanks Russell
Inventory Section - view and sort by IP address
Hi, I've just upgraded to V.6.0. In the inventory section I would like to be able to view and sort workstations by IP address. Is this possible? Thanks.
Request Closing Rules
Hi Loving Version 6! The request closing rules work great with standard requests (thank you for this feature!!) but.. Template driven requests don�t seem to follow the request closing rules. Please advise
Web Access Non-functional after upgrade to SD+ 6
I have just completed an upgrade to SD+ 6. Prior version (5507) worked fine. No errors or failures of any sort during upgrade. Now, when I attempt to access the site using either IE7 or FF, I get garbage on the screen like: �� sr java.rmi.MarshalledObject|� ��c�> I hash[ locBytest [B[ objBytesq~ xpH�"^pur [B�� � T� xp¬� sr org.jnp.server.NamingServer_Stub xrZjava.rmi.server.RemoteStub���ɋ�eZ xr java.rmi.server.RemoteObject�a�� a3 xpw6 UnicastRef2 192.168.1.9 ( ދ� Ŕ�x I continue to get e-mail
Category/Sub-Category/Item feature
Can you provide some more information on how the Category/Sub-Category/Item feature is implemented in SD+ version 6.0? In SD+ version 5, sub-categories are really just like additional categories with indented names and bullets in front of them. They are not uniquely related to their parent category. In SD+ version 6.0 are the sub-categories uniquely related back to their parent category and the items uniquely related back to their parent sub-category? In other words, when you choose a category, do
Need an export of the Scanned Software list
I have been searching the support forum on how to get a list of all scanned software from the inventory in a file. I have seen older postings that say that there is an inventory report of this list, but I do not have that option in our installation. We are currently running SD+ ver. 5.5. I am in need of this ASAP so any assistance would be greatly appreciated. Thanks in advance.
Problems using other browsers (Firefox 1.5)?
When trying to assign existing requests to another technician I receive this: HTTP Status 400 - Invalid path /http://<;Servername:port>/WOListView was requested type Status report message Invalid path /http://<;Servername:port>/WOListView was requested description The request sent by the client was syntactically incorrect (Invalid path /http://<;Servername:port>/WOListView was requested). Apache Tomcat/5.0.28
Has to be the worst upgrade ever
Was release 6 EVER tested before releasing it to the public!? since my pages are all in https, i click on things and they say you are entering a non-secure / secure site!!! jesus christ, also the option to have everyone login to a certain domain is gone. they now have to choose local or the domain. i have to get rid of this.
Another problem with reports SD+ 6
Built-in reports work fine, Refine Search works too. But I can't edit reports or create new one. I get following errors on "Filter" page: - for requests reports Line: 471 Char: 30 Error: Expected ')' Code: 0 URL: http://localhost:8080/CustomReportHandler.do For another reports Line and Char slightly differ. Is this a bug?
Still getting a 00:00:00 in Monthly Reports!
For some reason im still getting this for some open tickets. Please help
SDP6 Trial version administrator account
I can't change the password, phone number, and other settings of the administrator account. Will I be able to change these items once I purchase the Pro edition? I have two technicians, will one of them be required to login as "administrator" if I only purchase a 2 user license? Thanks,
TEMPLATES
Any way to assign templates by departament or user?... mandatory fields depending the requester or departament?
Inventory Asset linking question
hi i am planning on keeping track of my various mobile devices using the asset section of SD+, i often swap simcards from one device to another so i thought about creating a hardware section for the actual device and then another asset entry for the simcard with phone number is there any way to link these 2 entries? this should not be hardcoded as devices often change but sim card numbers remain the same, the only way i can currently see is to make the actual device (mobile, blackberry) a workstation
By-pass the Logon Page
Is it possible to by-pass the logon page? Either by way of using the active directory authentication option or using a generic logon account for all users BUT the tech's and admin account? Our concern is that we do not want users to have to logon to place a service request. I understand there is the option to 'remember password' but even that is enough to make our users shy away from this tool (we are an agriculture company, ie. farmers and old people - so that may help you understand the mindset
Correct order to upgrade and migrate
I have the ServiceDesk+ v 5.5.0 B 5507 running on serverA, I want to migrate the system to serverB and at the same time I also want to upgrade to version 6 and also migrate the database to SQL server. I have seen the instructions posted for the SQL server migration, however I am not sure which order I should complete the above tasks in... i.e. Upgrade to 6, convert to SQL then migrate to new server; or install 5.5 on new server, restore data, upgrade to 6, migrate to SQL Can anyone please make a
Upgrade to V6 and MSSQL
Where do I get instructions on how to upgrade to V6 from 5507 and migrate to MSSQL from MYSQL?
Slecting Category will not show the sub-categories
Hi, in SD6+. when i select a category it will not show me the sub-categories. why is that??? I configured the sub-categories. Jeroen
SD+ 6.0 Data-Modell & Some Feature Requests
Hi everybody, first of all i want to leave a few good words for the development-team. We have upgraded to 6.0 today and you are providing many great new features. Good Job. The main Question for this Post is about the Tables used in 6.0. I checked these and found many changes. Is it possible to have some kind of Data-Modell or a description of the tables? And - some Feature Requests which i mentioned earlier in this Forum but have not been implemented in the 6.0 Release. I would kindly ask you to
Letter in request
I work Internet Explorer with polish user who use the letter: ę ł ż The transaltion into the description on a request is blank. There is a solution to keep this letter into the content on the request??? Mario
Adding workstations as assets
Maybe i'm missing something but do you add each of the scanned workstations as assets so we can enter their lease details ?? regards - glen schaefer
System Logs Configuration
Hi, It's my 2nd day with Service Desk Pro. When I imported AD I got 2 errors. The system log shows no entries. How do I turn the system log on or alter the logging level detail? Many thanks, Andy :?
Would like a reference from current user of this product
Hello I have been looking at this product and am very interested. Even had a technical phone call with a few of the engineers at AdventNet. My next step is to get a reference from someone who currently uses the SD+ product in a live environment. It would be a big bonus if it's being used in the Hotel/Restaurant industry, but not required. I will have 3 technicians using it, 2 at the admin level, 1 at the support level. We have several sites connected via VPN, and will add more sites in the future.
Trouble with Migration to MSSQL-Version
I have tried to migrate to the MSSQL-Version as described in your Postings here but i can't get the SD running after the migration. There's no error-message at all. The Service is running but the webpage is not comming up. I checked the Database on the MSSQL-Server and it seems that some Tables are missing. For examle - i can't found any Table called WORKORDER which is essential i think. We have switched back to the MySQL-Version for now. But maybe somebody can help us to solve this problem. My Migration
Can you create a New Request for an Asset
Hi I know you can create a new request for a Workstation which a user can create for themselves. Is it possible for users to create a request for items such as network printers, photocopiers etc which are used by departments and do not belong to any one owner. I would like these types of equipement to be avaialbe for users to create requests for themselves. At the moment i have created a product type called photocopier which contains 4 copiers, these do not belong to any one person or department,
Migration from MYSQL to SQLServer for the V6
Hi all! How can i migrate my DB from the MYSQL to the SQL Server? Is there any procedure, or any trick to do that? If there is one, plesse tell me what it is... Thanks for the support in advanced
AD scheduled scan
Hi again, This is about the scheduled Active Directory scan of requesters. Thank you for this feature, it was much needed. A question though - what is the exact time of the scan - the time when the option was activated or some other time? Is there any possibility to adjust this? Maybe modifying in the database ? Gabi.
Requester doing reports
Hi, If I understood correctly a requester could be permitted to generate reports if it is associated with the SDReport role. Here is the description of SDReport: "This is a mandatory role for ServiceDesk product which when associated to a technicians/requesters allows him/her generate reports. Hence it cannot be edited or deleted. The question is: how would one go about doing that association? Because editing the requester does not show any option related to that. Thanks. Gabi.
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